Phillip Bowers

Just got a car from here last week. The salesman was fantastic but we had to wait to get the car until the rear brakes were replaced (which was fine) but they didn't replace 2 of the 5 The salesman was fantastic but we had to wait to get the car until the rear brakes were replaced (which was fine) but they didn't replace 2 of the 5 lug nuts on the rear tire and when we found out it was missing we had the car 2 days only. Once we brought their mistake to their attention they refused to pay for the damages cause by their service workers negligence. So now I have to foot the bill for them not doing their job right the first time. This company doesn't care about their customers after you pay them money. I suggest taking your money to an honest dealership that honor and fix any mistakes made by their xxxxty employees. More

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Let me regale you with a tale of god-awful customer service: The visit was terrible. I bought a brand new $60K truck and within a week my dashboard lights up with warnings and loss of power steering service: The visit was terrible. I bought a brand new $60K truck and within a week my dashboard lights up with warnings and loss of power steering/braking/sensors, etc. I immediately returned to Lithia South Anchorage only to receive AWFUL service. Kenny Ellert (service advisor) couldn't even be bothered to listen to my concerns and motioned vaguely to a stack of papers and said "well if you want to leave the truck you can fill out one of those forms over there..." and that was the extent of his help. I asked if I could speak with a manager because he wasn't being helpful and didn't care that I had just bought a brand new truck at this dealership, or that I had to get to work and was now stranded without a car. When Phil (service manager) came on to the scene 15 minutes later he too didn't seem even slightly concerned. When I asked about a loaner car, he said "yeah we don't do that" - I pointed out that the fact that a customer that spends $60K on a truck for it to malfunction and then be told the same dealer will leave you stranded without a loaner was RIDICULOUS. He refused to do anything to actually help me, and instead said that if I wanted I could always rent a car at enterprise. What an absolute clown. You're kidding right? And then only when I asked how he expected me to get across town did he eventually offer one of his service techs to give me a ride, so that I could pay money so that I could rent a car to have my car diagnosed after owning it for only a week. So after procuring a rental car on my own dime, I tracked my truck via the RAM app and found that for 48 hours nothing was actually done to diagnose my car. Instead what happened was the service department pulled the truck around back and let it sit! No diagnosing nothing, just sitting. During this 48 hours I reached out to the service department multiple times as well as the salesman without any responses. No one actually was doing anything or providing me with any information regarding the status of my truck. When I finally did get a response I was told by Edgar (tech) that there was no problem with the truck (inaccurate) and that they found some error codes that they cleared. I pointed out that low batteries often create situations that cause error codes on trucks. This seems like the most likely reason for the errors on my truck since when I went to the dealership to buy my truck the salesman showed me several trucks that were dead on the lot with batteries that were completely drained. So its unsurprising that my truck likely sat for a while and the battery deteriorated. When I asked Edgar if they checked the battery he said "oh um yeah they did." - Uh huh. I'm sure they checked it. I'm not convinced the service department did anything. When I asked if I could get a ride back from Enterprise after dropping of my rental car that again I had to pay for, I was told that "yeah our shuttle guy is off today." Great, now I have to figure out once again how to retrieve my truck. When I relayed the situation to the folks at Enterprise they said "oh yeah, the guys at Lithia suck, we've heard this plenty of times." Just so you know. More

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