Philip Schultz

BUYERS BEWARE! !! I purchased a 2023 Cadillac Escalade ESV from Ed Morse Cadillac in December 2022. Since the time of purchase, my vehicle has broken down and neede !! I purchased a 2023 Cadillac Escalade ESV from Ed Morse Cadillac in December 2022. Since the time of purchase, my vehicle has broken down and needed unscheduled maintenance on multiple occasions. My 2023 Escalade ESV with less than 30,000 miles is currently broken down in Warner Robbins, Georgia, where I was stranded and had to push my vehicle to safety with my nine-year-old daughters. I have repeatedly brought my vehicle to Ed Morse’s service department, where I’ve been told the issues are fixed. The issues are not fixed. Around April 2024 – at a time when the vehicle had approximately 25,000 miles, I experienced some engine “issues”. The engine was making odd noises and not driving properly. I brought the vehicle to Ed Morse – which is the only place I have serviced this vehicle – where it stayed for 8 days. I picked up my vehicle on a Saturday after 8 days of service and had to return it the next week for continued issues with the engine. On June 8, 2024, I left my home in Wesely Chapel, Florida to drive my daughters to camp in North Carolina. After 4 hours of driving, the car started to vibrate, and the instrument panel began to flash on and off. I exited I-75 and the car completely stalled and would not start. I also could not get the car in neutral. After about 30 minutes sitting on the side of I-75, I was able to start the car for the limited purposes of putting the car in neutral to push it manually to the nearest gas station. Bystanders exiting off of I-75 stopped and helped me and my 9-year-old twin daughters push the vehicle to the nearest gas station. Ultimately, I had the vehicle towed to a Cadillac dealership in Georgia, where it remains today – 12 days later. I reached out to the Ed Morse’s General Manager, Philip Schultz, and its Service Manager, David Vega, via email on Monday June 10, 2024 and explained the situation, and, asked for help getting my vehicle fixed and returned to me. I also spoke to my service advisor at Ed Morse and he confirmed my email was received by management. For the record, my service advisor has been nothing but kind and compassionate throughout this process, but doesn’t have the ability to do anything to assist me without the support of Ed Morse management. At this point, Ed Morse Management has not contacted me in any capacity whatsoever. My saving grace has been that the Georgia dealership is committed to fixing the vehicle, which needs a new engine, although I have no estimate as to when this will be accomplished. The dealership in Georgia also helped me secure a rental vehicle while my car is being repaired – Ed Morse has done quite literally nothing. It’s unreasonable really disappointing that Ed Morse sold me a brand new Cadillac Escalade, which needs a new engine with less than 30,000 miles, and, management of this dealership has no interest in providing any customer service or assistance whatsoever – they got their money at the time of sale (more than sticker!), and, have not provided accurate service to the engine and apparently provide no warranty on the product they sell. If you elect to purchase a vehicle from Ed Morse – be aware that once they have your money, Management provides no warranty or customer service whatsoever despite selling you a vehicle that constantly breaks down and is unreliable and unsafe. More

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Marilyn McPhail was an awesome salesperson. Sure was attentive to my wants and needs in a vehicle and was not at all pushy. She was very knowledgeable and helped me tremendously in my final dec Sure was attentive to my wants and needs in a vehicle and was not at all pushy. She was very knowledgeable and helped me tremendously in my final decision. I couldn’t be happier More

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I Had purchase a vehicle at Ed Morse cadillac and had an issues with my vehicle and MR. Philip Schultz as the General Manager was not willing to help. He Laughed on what I had to say when I told him do I ne issues with my vehicle and MR. Philip Schultz as the General Manager was not willing to help. He Laughed on what I had to say when I told him do I need to get a lawyer to get this issue resolved . His response to me was, don’t even waste your money. Very unprofesional I wont be a customer ever again here at Ed Morse Cadillac. Please look at the BBB before buying here they are not even accredited with them with all of the complaints they have. More

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I had an issue and they quickly fixed it, Phillip went above and beyond to make sure my problem was fixed in 24hours. above and beyond to make sure my problem was fixed in 24hours. More

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The absolute worst car buying experience. I wish I had done my research more regarding this dealership and reviews from prior customers. I wish I had done my research more regarding this dealership and reviews from prior customers. More

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I purchased my 4th car from Ed Morse! Eddie was very helpful and knowledgeable! The new GSM was a pleasure to work with and he made sure we are completely satisfied with our experience. M Eddie was very helpful and knowledgeable! The new GSM was a pleasure to work with and he made sure we are completely satisfied with our experience. My family will be back soon! Thank you Ed Morse! More

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Had a deal worked out, paid a lot more when i finally got there for a “loaner” car and was misled about the location of the new vehicle I originally purchased. Wound up buying a loaner car and that car is i there for a “loaner” car and was misled about the location of the new vehicle I originally purchased. Wound up buying a loaner car and that car is in service for the first 2 weeks and im stuck with another loaner car. Trying to contact management and sales people since last week and there has been no reply. Not sure whats going on with the deal or the car as I have two or three different sets of paperwork. Finance manager Lam was rude and told me i am a liar and need to put down another $10,000 or i cannot leave with my car when i was dropping it off for its first service and was supposed to go right to the hospital for a major exam. They caused me so much stress it’s incredible. Way back in December I was quoted pricing payments and down payment and have an approval sheet from the dealership. They told me the car wasn’t in stock. Then I found out that the car was in stock after they had tried to sell me another vehicle, so I’m completely confused. I am sitting here in clermont and my new car is still in tampa and no one has contacted me. All they keep messaging me is about a survey that they want me to fill out. More

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I Have a 2004 Cadillac XLR. I happen to like the car. I brought it into ED MORSE CADILLAC hoping for expertise and asking for a little mercy on the pricing as not everyone can w I happen to like the car. I brought it into ED MORSE CADILLAC hoping for expertise and asking for a little mercy on the pricing as not everyone can work on this type of car. I phoned Philip Schultz and asked if he could help me on the charges as I am a Veteran and it was extreme charges applied to the fix of my car (and the top still does not work). I was told by Philip, WHY SHOULD I TAKE FOOD OUT OF MY EMPLOYEES MOUTH JUST TO HELP YOU? I said Thank You, I apologized for asking and hung up the phone. I PAID my bill, of which I had to step through it with a fine tooth comb because there were charges added to the bill that should not have been there. Did I say, my Top still does not work! I also had all gaskets changed, still there is a oil leak on my garage floor. It has been 1 month since working on my car. It was not my intent to take anything from anyone. We all have families, but we all need a little understanding/mercy at some point in our life. If you have never needed it, keep living, you will. I am very disappointed in our AMERICAN MADE - CADILLAC COMPANY and the handling of their customers. More

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Good afternoon, Here's a small entry to the multiple emails sent to the GM with no response. I’m contacting you regarding my experience and current situation with my so-called new competent car for m emails sent to the GM with no response. I’m contacting you regarding my experience and current situation with my so-called new competent car for my wife Channel. To start the purchase online was painful, unprofessional, and unorganized. Gary was the primary but relied heavily on Anthony to get anything done. Gary’s inexperience seemed more counterproductive than anything. Anthony’s unprofessional attitude toward my wife on the phone during the electronic contract was upsetting. He would not return her calls, and when my wife could get ahold of him, he would blow her off. By asking her, “what do you want?” and “it’s not his problem.” The next issue was the missing paper plates and registration for the car upon delivery. The delivery itself was a nightmare. He was starting with the wrong address given to the delivery driver. I had to drive 15-20 mins to find where he was upon his arrival, but he didn’t speak English, so it was a long process through texting. Once I could escort him to my house and ensure the download was painful. When I called Anthony, he wasn’t sure what happened; go figure. Then I got ahold of Craig, and of course, things eventually were resolved with the billing. I didn’t get charged, but it was just the principle and pain of doing business with Ed Morse. Moving on to the most recent issue, the car was sold to us without a specific microchip for parking sensors and collision detection. When I called Craig, he informed me he knew nothing about it. The point is this should have been disclosed to me before purchase. Buying a car with options advertised to get me to commit to Ed Morse Tampa was a scheme. To realize it’s missing a microchip. Then I asked to speak to the General sales manager or general manager. Anthony called me and told me he didn’t know of the missing chip. And I’ll receive a letter in about 30 days from Cadillac informing me to bring the car in for chip installation. That was a month ago, and nothing in the mail or any follow-up. The salesman strongly encouraged us to give them an excellent rating on the survey after the sale, but it’s been nothing but problems. I would have a different perspective and feel towards the business if there were more transparency. I’m not sure where to go from here, but I think I have been loyal to endorse for six years and three cars, with this car being the worse experience. I’m unsure where we go from here, but I know I will think twice about returning to Ed Morse in the future. I will also post this publicly for other people, military, and veterans to see the quality of Ed Morse. My wife and I are currently on Active duty and being ignored and treated as if it’s our fault. Most recently, the cruise control has been unavailable! So, in the process of filing a lemon law case with my attorney. Their company motto is below. “We believe in the value of customer service, and the hallmarks of commitment, integrity, and professionalism are what the Ed Morse brand is built on.” About Ed Morse! More

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