Philip Ostrem

Went in for a complimentary oil change and a flat tire that needed looked at for possible repair. They were unbelievably quick, oil changed, cabin filter and fixed the flat tire in 23 minutes! Also had a that needed looked at for possible repair. They were unbelievably quick, oil changed, cabin filter and fixed the flat tire in 23 minutes! Also had a great selection of snacks and drinks while I waited, far better than any dealer I’ve ever been to. More

Report | Print

I am very dissatisfied with your service department. Their lack of cooperation in allowing me to get my service and warrantee work done is atrocious. I see no reason whatsoever that I should have to tak Their lack of cooperation in allowing me to get my service and warrantee work done is atrocious. I see no reason whatsoever that I should have to take a day off from my job in order to get my card to your dealership. Statements like this is an Willis Cadillac we don’t do that or not acceptable. More

by mdantuono Verified Customer Verified Customer

Report | Print

Advisor was very helpful with scheduling me in and getting me a loaner. Service was completed in a very timely manner. getting me a loaner. Service was completed in a very timely manner. More

by SEANSPEICHER Verified Customer Verified Customer

Report | Print

Brian Braak from Lithia of Des Moines did an amazing job like always to find me a new car when I need it. Thank you so much like always to find me a new car when I need it. Thank you so much More

by Monkeydoo1998 Verified Customer Verified Customer

Report | Print

Fast, friendly, professional service. Got me in right away and I received fast and friendly service. I'll be back again! away and I received fast and friendly service. I'll be back again! More

by NRW122064 Verified Customer Verified Customer

Report | Print

Great dealership everyone was so nice my service advisor Philip was great I recommend him to anyone that goes through service. Philip was great I recommend him to anyone that goes through service. More

by A.REKANOVIC Verified Customer Verified Customer

Report | Print

Due to my dog getting sick in my car, I called for a detail. It was in a place they could not be cleaned with standard tools. When placing the appointment, I explained to to the service guy what happene detail. It was in a place they could not be cleaned with standard tools. When placing the appointment, I explained to to the service guy what happened and he spoke with detailing and said they recommended the $130 detail. I showed him where it was and explained on phone that I guessed they would need to peel seat back. Upon picking my car up, I looked at the area that I specifically asked for, I could still see remnants from my dog. I pointed out to service guy and he said that was the best they could do without pulling seats out. I had mentioned that during booking and said I would like to do whatever I can to get it fixed. I would also like to point out that I paid for one of the more expensive details which Included exterior work and on this day, even though i didn’t want it, it was raining and the car had not been kept inside. I understand the weather is outside of their control, but for someone that just spent the money on a detail, it was for nothing. I then told them I wanted them to pull the seats out to be able to ensure they fully got the rest of the mess. The service guy was kind and gave me a discount for the inconvenience of having to wait yet another day. In the end I got what I needed completed with a $350 price tag to which a portion of that was unnecessary do to them not calling to explain what could truly get the mess as well as a detail that didn’t fix the problem. I was grateful for getting a quick appointment, the service guy was kind and nice, and ultimately got things cleaned up. I was disappointed that once the detailing began that there wasn’t a phone call made to explain to me what would truly get this done completely opposed to half way. I’m happy to discuss with someone. More

by HALEIGH_BIANCALANA Verified Customer Verified Customer

Report | Print

Very good experience from start to finish thanks,phillip great job highly recommend express oil change great job highly recommend express oil change More

by JCARTWRIGHT0 Verified Customer Verified Customer

Report | Print

They do nice work it is very expensive compared to the compition. Last time I was in they forget again to reset the oil life monitor. One would hope they would not forget that on a $95 oil change. compition. Last time I was in they forget again to reset the oil life monitor. One would hope they would not forget that on a $95 oil change. More

by JENSEN.S Verified Customer Verified Customer

Report | Print

This dealership provides competent service each and every time. Philip extended outstanding customer service yesterday. I didn't realize I needed an appointment. He went out ofhis way to make it work for me time. Philip extended outstanding customer service yesterday. I didn't realize I needed an appointment. He went out ofhis way to make it work for me More

by mbeth85773 Verified Customer Verified Customer

Report | Print