Philip Arellano

Remember the circus routine with the clown car? This is where they bring the car for service cuz it's a circus of ineptitude. More later....... This is where they bring the car for service cuz it's a circus of ineptitude. More later....... More

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had the perfect car in stock victor did a professional job finance dept handled deal well no hard sell on add on,s nice facilities car delivered clean and ready to go sales m professional job finance dept handled deal well no hard sell on add on,s nice facilities car delivered clean and ready to go sales manager checked in after deal was done he was good to do business with More

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Rudeness I purchased a 2016 jeep from this dealership. This is one of the most unprofessional dealerships that I've came across. Especially the sales mgt Phi I purchased a 2016 jeep from this dealership. This is one of the most unprofessional dealerships that I've came across. Especially the sales mgt Phillip. He is very rude and unprofessional. I'm hoping that I never have to come to this dealership again. More

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Purchase of Jeep Rubicon Hard Rock Haggling issues aside, a good experience. Had some issues between a manager who took orders from sales gm and gm too literally. But Don and Phil wer Haggling issues aside, a good experience. Had some issues between a manager who took orders from sales gm and gm too literally. But Don and Phil were great to work with... More

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Simply the best The staff there was extremely professional, low pressure, and fun! James Morris, and his team is definitely top notch. If you are considering a new or The staff there was extremely professional, low pressure, and fun! James Morris, and his team is definitely top notch. If you are considering a new or used car, don't hesitate to look here first than last. More

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Best price, no haggle, seamless buying process! Proud to be John's first sale and he definitely worked for it! After a month of searching for the right color/configuration/price, my husband was a to Proud to be John's first sale and he definitely worked for it! After a month of searching for the right color/configuration/price, my husband was a tough customer but John and Phil worked with us and got us the best deal in more than a 200 mile radius. We had a lot of false starts with TrueCar dealers in the area (a lot of added hidden fees and costs) so when we arrived back at Koons I expected a lot of upsells and hidden fees as well. Not a single one. John had the car ready, we signed the papers that were waiting based on our negotiated price, and drove home! Couldn't have been easier and was a great experience for my first new car purchase. More

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Could not have had a better experience I know I'm not an easy customer when it comes to buying a car, but the team at Koons was so helpful, willing to work with me, and gave me what I wante I know I'm not an easy customer when it comes to buying a car, but the team at Koons was so helpful, willing to work with me, and gave me what I wanted! I've had negative experiences at other dealers in the area and usually there is at least one person in the process that rubs you the wrong way. This was honestly the best experience I have ever had. The entire team worked well together. They didn't try to sell me something I didn't want or at a price I couldn't afford. In the end I got the exact car I wanted and couldn't be happier. I would definitely recommend John Dow to anyone looking for a car! More

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Best car buying experience ever! I have been researching the Jeep Grand Cherokee and Jeep Wrangler for about three months. Having owned three Grand Cherokees already, I was convinced I have been researching the Jeep Grand Cherokee and Jeep Wrangler for about three months. Having owned three Grand Cherokees already, I was convinced I wanted a Jeep Wrangler, just to change things up a bit. I knew that I not only wanted an SUV, but I wanted it to be a Jeep! I went in on a snowy Sunday, and I worked immediately with Dennis Chen. We went for a test drive in the Wrangler, and I wasn't impressed. It was fun to drive, but the visibility wasn't what I was expecting, and I live in DC, so I really had a hard time knowing that I truly NEEDED an automatic in the city, but felt blasphemous buying a Wrangler that wasn't manual! So Dennis and I started talking about the new Grand Cherokee Overland (my dream car) and started talking numbers. I'm a lease guy from now on - just because I can't stand the thought of putting money down on a depreciating asset. I told Dennis and Phil Arellano (the finance guy) that if they could get to the monthly payment I wanted, with all expenses included and no money down, that I would buy the Overland. This was a Sunday, and they were already closed, helping me make my decision and committed to the sale. I hadn't even seen the car or driven it! They agreed to my terms, and I asked if I could sleep on it, and they were completely fine with that. The next day, I worked with both Dennis and Noah Foreman - both of whom walked me through every step with the car and treated me as if I was their only customer, despite the fact that they were both really busy. Both Dennis and Noah are down to earth good guys. Guys who know what they know, and don't try and sell you on a vehicle you don't need. This is my fourth Grand Cherokee and sixth car. This was, by far, the best car buying experience I've had, and I would recommend anyone looking into a new vehicle to call either Dennis or Phil (I was lucky enough to work with both). I get in my car every day and love it. Good luck! This is exactly how a car buying experience should be. More

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I regret everyday that I found the truck I wanted there. I live 2 hours a way and made the trip to get the truck and have had the worst customer service ever. After leaving the dealership the truck had a ba I live 2 hours a way and made the trip to get the truck and have had the worst customer service ever. After leaving the dealership the truck had a bad vibration but I was almost home so I was not driving back. Went to the local dealer and they did not balance the tires correctly. I have talked to 4 different people there about why this happened and getting it taken care of. It has been 6 days now since they were suppose to mail me a check to pay me back for having to get their sloppy work redone. Still nothing. They don't call you back you have to call them. And when you get someone they can't not keep their promise. Was suppose to get a call back this morning around 10 nothing. Called at 10:30 and was told my people were in a meeting but should be done in 5 mins. It is now 12 and nothing. These people just want to make the sell and then forget about you. This is the third vehicle my wife and I have purchased and it has been the worst experience ever. Their customer service is a joke. I would never buy anything back from these people. I wish that the truck I bought had been somewhere else because I am very upset with lack of customer support they give. Save your time buy somewhere else. The sad thing is I had them flip the tires and the service department could not balance the wheels correctly. As soon as I was able to get to interstate speed the ride was BAD. More

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Noah Foreman made my first buying experience an excellent one. I was able to get the exact vehicle I wanted without any hassle and he was very straight up with all prices and fees. They were able to beat any one. I was able to get the exact vehicle I wanted without any hassle and he was very straight up with all prices and fees. They were able to beat any other dealer prices by a good margin. I would also like to thank James Morris, Phil Arrelano, and Andy for assisting in a pain free buying and finance process. I love my new Jeep Grand Cherokee and I got it for an awesome deal. I would definitely drive 4 hours again and again to deal with the excellent crew they have working there and for the money I was able to save! More

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