Phil Roberts
Phil Roberts at Lux Motors - Evansville
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Phil Roberts

Sales

Lux Motors - Evansville

3030 N Green River Rd
Evansville, IN 47715

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4.7
96 Reviews

Dealership Experience

6 yrs, 9 mos

4.7

96 Reviews

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96 Reviews of Phil Roberts

January 24, 2025

Dealership Rating
Employee Rating

I bought as SUV in October 2024 and gave this dealership 5 stars. The salesperson Phil was very nice but of course that was to sell the car. I saw the right-side quarter panel was buckled; he said no probl More

by sheriluv1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: General Manager

Jan 24, 2025

Lux Motors - Evansville responded

Thank you for sharing your experience with us. I truly regret that your purchase and the events that followed have caused frustration. At Lux Motors, we are committed to providing the highest level of customer satisfaction, and I take this matter very seriously. I want to clarify that it is our policy for sales associates to ride with customers during test drives due to insurance requirements. This is a standard practice and not meant to hide anything from our customers. Transparency is extremely important to us, and I’m deeply sorry if it came across otherwise in your situation. Regarding the condition of the vehicle, we hadn’t had it very long at all, and while we worked to address the quarter panel and sunroof issues promptly, it seems we fell short in fully meeting your expectations. That’s not how we do business, and I apologize for any miscommunication or delays. I’m currently looking into what happened with the follow-up and why these concerns were not resolved to your satisfaction. This is not reflective of the way we handle our customer relationships, and I want to make this right. Please reach out to our dealership directly at your convenience, and one of our managers will be happy to assist you further. We value your feedback and hope to resolve this matter to your satisfaction. Thank you again for bringing this to my attention. Sincerely,

April 05, 2024

Dealership Rating
Employee Rating

The best place and customer service for your next vehicle purchase awesome people the best More

by Kaylanhg
Recommend Dealer
Yes

March 30, 2024

Dealership Rating
Employee Rating

Phil was very professional and helped me make my car buying experience smooth and simple. 5 stars! Thank you! More

by Matt.riegert
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Luke Mcdaniel, Ryan Russell

March 18, 2024

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Employee Rating

Highly recommend LUX, they made our experience fast and painless. I love my new explorer. Reach out to T for any of your vehicle needs 🙂 More

by Tiffany K
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kaivon Davis, Tarnche Hull, Luke Mcdaniel, Jordan Owens, Ryan Russell

March 06, 2024

Dealership Rating
Employee Rating

Tarnche was great and I will definitely be coming back for more business in the future! He made it a super easy process and he was great to work with! Phil and Ryan were also super welcoming and nice! 10 More

by Dillon
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tarnche Hull, Ryan Russell

February 24, 2024

Dealership Rating
Employee Rating

The guys at this place are awesome, Kaivon really was great with us. Very respectfully and professional. Luke did a great job with us. I love Lux Motors. More

by latoriacadet03
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kaivon Davis, Tarnche Hull, Luke Mcdaniel, Jordan Owens

February 24, 2024

Dealership Rating
Employee Rating

Professional, Fair, and Honest group of men that are motivated to work hard for tomorrow’s business as well as today’s. More

by Lance
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kaivon Davis, Tarnche Hull, Luke Mcdaniel, Jordan Owens, Ryan Russell

February 23, 2024

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Employee Rating

The Lux Motor Team is amazing! Each time I have worked with them, they put in the time an effort to make my experience incredible. The team worked late just to insure my satisfacti More

by Ben Brock
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kaivon Davis, Tarnche Hull, Luke Mcdaniel, Jordan Owens, Ryan Russell

February 20, 2024

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Employee Rating

Everyone was super friendly and made the car buying process a breeze! Definitely will be a repeat customer! I would recommend them to anyone looking to purchase their next ride! More

by Jlkjiggaman64
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kaivon Davis, Tarnche Hull, Jordan Owens

July 01, 2023

Dealership Rating
Employee Rating

Phil was amazing! We love our new Tesla and the process was super smooth and easy! Thank you Lux Motors! More

by Zachary Johnson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
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