Phil Holland

Our 2007 Hyundai Azera had an issue with the key assembly that required a new part be installed, which necessitated new keys. The car was towed from Thomasville to Tallahassee on December 13, 2024, and we fi that required a new part be installed, which necessitated new keys. The car was towed from Thomasville to Tallahassee on December 13, 2024, and we finally picked it up today, April 11, 2025. Why did it take 4 months? I would love to know the answer to that question but no one in the service department there is willing to answer it. The first two months were taken up with holiday delays (Christmas, New Year's) and then an issue with the part which, by the way, they told us they couldn't provide: my husband had to Google the part, purchase it, and take it to them to have them install it. The part was finally installed successfully on February 14. On that day, the mechanic told my husband that the new keys required a unique PIN code that he was told had to come from Hyundai support in Korea. He advised us that it could take up to 5 business days to receive the code, so we didn't reach out to them for an update until February 21. At that time, we were told that they still hadn't received a callback. When we requested that they reach out again to Korea, they told us they had to wait. This went on for 5 increasingly frustrating WEEKS until we finally contacted Hyundai's Consumer Affairs and filed a complaint. Less than 90 minutes after Werner received the initial call from our support rep at Hyundai, my husband received a text saying that the car was ready to be picked up. Coincidence? I think not! When we picked up the car today, I asked why 6 weeks had passed as we waited for them to get the code only to suddenly get it on the very same day that the Consumer Affairs support rep called them. Tafari said it was just coincidental and that they had been repeatedly calling to get the code and they finally were just able to. To add insult to injury, they charged us for 5 hours of labor when I'm guessing they **might** have performed 3. The service manager magnanimously gave us a $100 discount which doesn't even amount to 1 billable hour. A 1-star rating is generous for this dealership's service department. {It remains to be seen whether the quality of the work that was done was good; my husband said the mechanic that installed the key assembly was extremely nice and seemed genuinely interested in explaining what had been done. This was the ONLY positive part of this 4-MONTH fiasco.} More

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Very Good Experience; quick in, repairs handled faster than anticipated, got more service benefits than expected (overall vehicle inspection and a car wash), quick out when picking up my car. Repairs cove than anticipated, got more service benefits than expected (overall vehicle inspection and a car wash), quick out when picking up my car. Repairs covered under warranty and recalls. First time at this dealership, will use again. More

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Always a great experience when I go to this Hyundai dealership. Tafari Redd is my go to person. He’s always been helpful and seems to care to make sure my needs are met. Thank you for always making sur dealership. Tafari Redd is my go to person. He’s always been helpful and seems to care to make sure my needs are met. Thank you for always making sure my car is taken care of… from the oil changes to the engine. This is my only transportation and with me having kids and working I am always on the go. More

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They went the extra mile for customer satisfaction. I especially liked Phil's personal approach and Tre was always making himself especially available. Thank you all again and again. I especially liked Phil's personal approach and Tre was always making himself especially available. Thank you all again and again. More

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Always a pleasure getting my vehicle serviced. They provide great feedback as well as digital evidence of the work being conducted. Staff are always pleasant and cheerful. They provide great feedback as well as digital evidence of the work being conducted. Staff are always pleasant and cheerful. More

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The service was good and they even provided me with a video for the inspection. video for the inspection. More

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Crystal Hamlin Makes it worth wild coming to the dealership me and my wife bought Sarah Vigo from there. We almost gave up and went somewhere else, but she won trust help us out again and make sure dealership me and my wife bought Sarah Vigo from there. We almost gave up and went somewhere else, but she won trust help us out again and make sure we get proper service. More

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Traveling when my transmission failed and had to be towed into Werner Hyundai. This was my only experience with with the dealership/service department and it has been a nightmare. As mentioned in other revie into Werner Hyundai. This was my only experience with with the dealership/service department and it has been a nightmare. As mentioned in other reviews, the service department failed to return calls, provide updates, or complete the required warranty work needed. Werner had my car for over two weeks and I was only able to speak with someone one time. After this, the dealership refused to take my call or return my calls as requested. In addition, the dealership lost the key to my car. Due to the dealership's lack of communication and completion of warranty repairs, I towed my car to another Hyundai dealership for repairs. (Who repaired my car in 4 business days AND provided me with a loaner car!) The service department is very unprofessional and does not care about their customers. More

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I was treated with the upmost respect. And was made to feel very welcome while waiting. And was made to feel very welcome while waiting. More

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If you have a choice, go somewhere else. I can’t speak about the sales department, but the service department is terrible. It is very unorganized. Communication within the department is I can’t speak about the sales department, but the service department is terrible. It is very unorganized. Communication within the department is abysmal. Want to leave a message for your advisor? Good luck. Waiting to hear from your advisor? Good luck. Forget about asking someone to do something that is not their specific responsibility. That’s not their job! And don’t even think about complaining to the service manager, because he will just blame others (maybe even you) for their problems. Fortunately for them, there are no other Hyundai dealerships within 100 miles. If they had any competition, they would be out of business in six months. If you are stuck having to go there, I feel sorry for you. More

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