Phil Gibson

Exceptional service from Phil. Worked with me on pricing and helped me at ever decision. Worked with me on pricing and helped me at ever decision. More

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Phil Gibson is the top service advisor to ensure your car gets attention when being serviced and he provides clear communication. All 3 MB I’ve owned over the years have always been serviced with Phil. gets attention when being serviced and he provides clear communication. All 3 MB I’ve owned over the years have always been serviced with Phil. He is an asset to the dealership. More

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They are very attentive! Very helpful! Make sure you go to kyrillos for your service needs! He is friendly cares and keeps you up to date! Very helpful! Make sure you go to kyrillos for your service needs! He is friendly cares and keeps you up to date! More

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if u go here for service, Christian Lopez is the best advisor, he will be there for u for emergencies and will help you save time and money. christian lopez is the guy u want to c. advisor, he will be there for u for emergencies and will help you save time and money. christian lopez is the guy u want to c. More

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Very professional staff, it’s always a great experience, easy and fast to make an appointment, loaner cars are so convenient. easy and fast to make an appointment, loaner cars are so convenient. More

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When buying a "certified" vehicle. Make sure you understand the threshold of the certification. For example, I bought a 2021 certified car with 12,000 miles (10/22) and when I came in Make sure you understand the threshold of the certification. For example, I bought a 2021 certified car with 12,000 miles (10/22) and when I came in (3/23) the service advisor informed me that I need to replace the brakes. The MBZ certification is that the breaks have 5min or more on the car for certification--and the breaks had 5min at that time. Meaning that it just passed. Given that MBZ Ontario is a Fletcher Jones company, any consumer would reasonably expect that it would replace the break (customer service) and not just pass the cost of the break to the consumer down the road. In speaking with James, Service Manager, he informed me: "If we had replaced the brakes then the price of the car would have been higher." This is logic doesn't fit since the consumer would need to cover the cost on the first visit after he/she bought the car. Also, why not provide the level of customer service that is expected? Fix the breaks and make the price of the car higher and let the consumer make the decision to pay for it or not. Folks after “after 15 years in the business” as James stated a reasonable prudent person would understand that passing the cost of repairs for the sake of certifying a vehicle goes against any ethical professional standers. By the way Phil was great in the service department and provided the quality of customer service that anyone can come expect from Fletcher Jones. More

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Great! ! Dealership Really Work to get you into the Vehicle of Choice are Help with a different choice. They need to Expand the Dealership to that Open adjac ! Dealership Really Work to get you into the Vehicle of Choice are Help with a different choice. They need to Expand the Dealership to that Open adjacent land there by them. It would be Super Great!! Really!! More

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The reason my Ontario Mercedes Benz visits are consistently awesome is because of Phil Gibson. I’ve said it before , it’s worth saying again, Phil cares about me, the customer. He cares about the consistently awesome is because of Phil Gibson. I’ve said it before , it’s worth saying again, Phil cares about me, the customer. He cares about the product, Mercedes Benz. So, when things go a little south, lol! he handles it. I never worry, I just ask for Phil. Period. I’d also like to give a shout if thanks to Jalen Harlow, too. That young man is quick and attentive! Not just with me. I observe a lot. Lol! He’s on top of things. And thank you Mercedes for listening to your customers RE: your previously too- lengthy-surveys! Customers are busy, too! Thank you, Dr. Crenshaw More

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I have owned many luxury cars and this was the worst service experience that I have ever had by a service advisor and car dealer 498-Phil Gibson. The advisor and dealer did everything possible to not ho service experience that I have ever had by a service advisor and car dealer 498-Phil Gibson. The advisor and dealer did everything possible to not honor a faulty part. And took me the cleaners, and even put on the invoice everything that they could to put the blame on something else. They even lied on the invoice that the car was washed and it was given to me filthy!! Don’t use this dealer!!!!! More

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Phil Gibson is very professional and knowledgeable on all matters dealing with Mercedes. Very happy with his service!! matters dealing with Mercedes. Very happy with his service!! More

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