Peter Spina

Lincoln of Wayne responded

Thank you for the positive feedback and years of loyalty! We are grateful for your friendship and continued support. We promise to keep raising the bar for you! Enjoy your new Aviator! With Gratitude Peter Spina Jr - EVP & GM Lincoln - Wayne & Ramsey 973-696-9700 x7226

Lincoln of Wayne responded

Thank you so much Walter for your continued loyalty and support. We are very grateful to have you be part of our Lincoln of Wayne family! Live well and be happy Peter Spina Jr - EVP & GM Lincoln of Wayne 973-696-9700 x7226

Lincoln of Wayne responded

Thank you Mr. Nahas for your continued friendship and support. We are so grateful to have you in our Lincoln of Wayne family. You're the best and a true pleasure! Hope to see you soon. Live well and be happy Peter Spina Jr - EVP & GM Lincoln of Wayne 973-696-9700 x7226

Lincoln of Wayne responded

Thank you so much for your positive review and for your support. My team and I are very grateful to have you be part of our Lincoln of Wayne family. We are always here for you! Live well and be happy Peter Spina Jr - EVP & GM Lincoln of Wayne 973-696-9700 x7226

Lincoln of Wayne responded

Our family and our team are very grateful for the decades of loyalty and support! We are always here for you, you know that! Hope to see you soon! Live well and be happy Peter Spina Jr - Executive Vice President Lincoln of Wayne 973-696-9700 x7226

Lincoln of Wayne responded

Thank you so much for your positive feedback! Wilton is the best, very passionate about our brand and dedicated to our guests. I am pleased to hear that the team in Service takes good care as well! We appreciate you! Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

Lincoln of Wayne responded

Thank you so much for your thoughtful review and for your years of dedication and loyalty. It's relationships like ours that are the foundation of our family business. I am pleased to hear that our team has helped make servicing and maintaining your Lincolns effortless through the years. I am especially pleased to hear that Wilton has made your experiences so special. I couldn't agree with you more, Wilton is truly the best of the best and an inspiration for us all! Thank you again, we are all very grateful to have you as a valued member of our Lincoln of Wayne family. Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9 700 x7226

Lincoln of Wayne responded

Thank you so much for the opportunity to assist! I am happy to hear that you were able to take advantage of our other services and that our Detail Shop had your car looking like brand new! We appreciate the support! Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

Lincoln of Wayne responded

Mr. Price it was a pleasure speaking with you before, as always. To clarify some of our talking points from before... The actual "con artists" in our line of work are shops that are not transparent in the repair process and replace components in guests vehicles for no reason. We have not been able to identify any problem which is uniquely different than not fixing a known problem. We have exhausted all efforts to replicate a "problem" vibration but have found all driving to be normal operation. Out of respect to you and our relationship we have continued extensively to try to identify a point of concern... from multiple master technicians, my manager Nick and even myself personally all taking the vehicle for multiple test drives. All while keeping you in a complimentary loaner vehicle. Of course we back all warranties and are even willing to assist our guests with repairs that are outside of warranty. That is and always has been our belief and business model. That being said we would never promise a solution for a concern that we can not replicate. We even offered solutions for alternate vehicles because we do feel the driving is consistent with all 2015 MKC with similar, 65,000, miles. I am very sorry that you are not comfortable. I have been very grounded and personally connected to you and your vehicle through this journey. As we left off before, on good terms and with open minds, We are more than happy to support you in any way we can. We have invested a lot of time, energy, and money into this journey and would never want any guest to be left feeling uncomfortable. I look forward to talking again soon. Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226