Peter Heard | Page 2

I love taking my car to Audi Silver Spring. The staff is very friendly. The customer service is top notch. I appreciate the videos they send detailing the work and inspections they do to make The staff is very friendly. The customer service is top notch. I appreciate the videos they send detailing the work and inspections they do to make sure my car is always running smoothly. Dimitra is an awesome service rep. She keeps me informed about the progress of my vehicle and always follow up to make sure I'm satisfied with service provided. More

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Audi Silver Spring offers a top-notch car-buying experience, with exceptional sales agents who go the extra mile to assist customers. MJ, a knowledgeable and attentive salesperson, is a standout pro experience, with exceptional sales agents who go the extra mile to assist customers. MJ, a knowledgeable and attentive salesperson, is a standout professional at the dealership. They provide in-depth information about the Audi vehicles and ensure a smooth, stress-free process from test drives to paperwork. The Sales Manager, Tom Schweiss, plays a vital role in coordinating the entire buying journey, ensuring everything runs seamlessly. And when it comes to the financial aspects of the purchase, Finance Manager Tim Nguyen stands out. Tim's expertise and dedication make the financial process efficient and straightforward. More

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I just had the BEST car-buying experience in my life! I had been shopping for a used car, and having identified a specific vehicle, I decided to pay the Audi Silver Spring a visit. From the moment I walk I had been shopping for a used car, and having identified a specific vehicle, I decided to pay the Audi Silver Spring a visit. From the moment I walked through the door, I felt the difference between the mediocre place I had just left, to class. This was it. Pure class. I was greeted by a very pleasant gentleman, who greeted me warmly and asked if I needed help and if I had been working with anyone from the sales team. When I said "no", I was sent to Samson Selassie. This man shook my hand like a brother from another mother. From then on while I sat at Selassie's desk, I knew I went to the right place. Selassie made sure he understood what I needed. I had actually seen a 2014 Acura MDX on the dealer's website, and Selassie did not hesitate to walk me outside to check out the vehicle. We quickly had a very good rapport with Mr Selassie. He was extremely professional, very patient, and knowledgeable about the process of buying a car from his dealership. As the paperwork process rolled on, I was introduced to Mr. Mike Mazak, the used car sales director. Even though my credit was somewhat challenged, Mr. Mazak assured me that he would do the best he could to get my loan financed. Yes, the process was drawn out, but Mr Mazak and Mr Selassie met the objective and got my auto loan approved! A few days after taking possession of the car, I noticed it had a few areas of concern. I contacted Mr Selassie, who then got Mr Mazak involved. Mr. Mazak arranged with the service department, and Mr. Peter Heard promptly informed me of the way forward. I was pleasantly surprised to get a very nice loaner car to use while they sorted out the m minor issue. Again, everyone was so nice! Peter Heard at Audi Silver Spring was no exception. I am happy to say all this because this team deserves the credit for being such a positive bunch of good people. I visited Audi Silver Spring the same day after receiving very unpleasant service at a dealership in Laurel MD. Thank you to Silver Spring senior management for assembling such an amazing team. I experienced such an amazing level of service and yet I was buying just a used vehicle that was not even an Audi! I am amazed, humbled and inspired. Thank you my hero, Mr Selassie for your patience. Mr Mazak, YOU are a legend. Peter Heard, Undercover rockstar! The rest of the team, you are not mere mortals. I am a fan. Alan Ochieng, Laurel MD More

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Worked with Rich and Tom on my first lease and returned due to the level of service, patience and courtesy shown towards me. I really enjoy this location cause everyone I have encountered on the floor, fin due to the level of service, patience and courtesy shown towards me. I really enjoy this location cause everyone I have encountered on the floor, finance and service are professional and go out of their way to help you. More

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Love love love the efficient service - Dimitra & Peter are great to work with! It’s the only service center we trust. are great to work with! It’s the only service center we trust. More

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Clean, respectful, courteous and has always been about the customer. I pass 2 Audi dealerships to come to Audi Silver Spring. The best! the customer. I pass 2 Audi dealerships to come to Audi Silver Spring. The best! More

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The atmosphere in the service department is always friendly and professional. Regardless of the problems that may arise, I am confident that issues will be resolved without delay. friendly and professional. Regardless of the problems that may arise, I am confident that issues will be resolved without delay. More

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Always pleasant and I feel I can trust them. They keep me informed of whatever work is being done. They keep me informed of whatever work is being done. More

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Audi of Silver Spring is an amazing dealership, with staff, care, and service to match! staff, care, and service to match! More

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Lou is outright one of the best service guys I have ever worked with. The entire service department team are friendly and always accommodating. worked with. The entire service department team are friendly and always accommodating. More

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