Pete Gascon

Bexar County Justice Court awarded me a judgment against Shottenkirk Toyota for Deceptive Trade Practices. Here are the details. A Shottenkirk technician recommended replacing the AC condenser, which wou Shottenkirk Toyota for Deceptive Trade Practices. Here are the details. A Shottenkirk technician recommended replacing the AC condenser, which would have been a costly and unnecessary repair. Injecting a dye into the Freon gas is the proper method to detect a leak, which the technician did not perform. During my service visit regarding the Venza, I expressed my concern to the service representative that the air conditioner fails to cool effectively while in EV mode or when the vehicle is idling. In contrast, it performs exceptionally well in other situations. Given this, it was unnecessary to replace the AC condenser. My son researched and discovered that during Toyota's recall of the "Electronic Stability Control Module Software," some technicians neglected to reconnect the engine cooling fan harness. Your dealership performed the recall service but failed to reconnect this harness. According to information from Reddit, after I plugged in the harness, the air conditioner now cools when running in the EV mode or while idling. More

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when i went for pick up noone there to explained and ask questions about my van's problem i did not get the answer or service team was not the there to speak to me and they are only matter for charging the questions about my van's problem i did not get the answer or service team was not the there to speak to me and they are only matter for charging the customers.... and i did not understand if i use my CARD they are charging 3 % up charging. but manage name Pete came out explaining to me and he was very helpful and hope he call me back for my car's problem. they need new cashier.... starting new ownership need a lots of change need to be happening soon. i love this brand of cars but this is what SA can offer me? i will change my personal car and company cars also..... More

by ygarton Verified Customer Verified Customer

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The service manager lied to my face about an issue with my vehicle. He let me drive off knowing that there was a problem and then denied it. I was told by management that they would be helping me out but s my vehicle. He let me drive off knowing that there was a problem and then denied it. I was told by management that they would be helping me out but so far nothing has been done. I have been ignored and dismissed, and feel lied to yet again. I don't understand how a company can run on business practices such as these. More

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