Pete Barcus

I’m going to take a minute to walk you through this scenario. Girl looks for a specific car for months on end knowing she will find it as long as she doesn’t give up. Girl recruits friends to go on t scenario. Girl looks for a specific car for months on end knowing she will find it as long as she doesn’t give up. Girl recruits friends to go on the search to help her. We find the car of her dreams at Mini of Westchester. How exciting is that? It was the best feeling in the world until girl goes to dealership to look at and hopefully purchase the vehicle. Girl lives 2.5 hours away and calls to express interest and give a deposit to hold the vehicle in good faith that she will show to get the vehicle. Now enters Pete Barcus, The sales person too good for this sale. Pete tells girl, we cannot hold the vehicle. Girl asks why and Peter says “because.” Girls calls back to speak to GM and lo and behold, a hold was placed on said vehicle. Girl is excited again, car of her dreams here she comes! The day of, girl gets to dealership. She’s nervous because she’s never bought a car on her own so she asks if I can stay on the phone with her while she’s there. Absolutely! However, what I heard is nothing but a 1990s dealership horror story. Pete couldn’t be bothered to even talk to her on the test drive as he was scrolling on his phone. Girl asks a question about a glitch in the volume knob to which Pete says “oh, just use the volume control on the steering wheel.” I priced it out with my mechanic while on the phone with her, no big deal we can fix it in our own if they won’t even bother to look into it. That’s how bad girl wants this car she is willing to look past the minor issue the sales person wouldn’t even address. After the test drive girl sits to go over numbers but again Pete was just too good to give her a written proposal, so good in fact he felt a verbal proposal with no breakdown on the cost was just as good. Girl makes her offer and Pete said “really, after all that begging and pleading you did for me to hold the car?” Completely dismisses her offer, again, with no breakdown on the cost. Had girl been able to see what all went into the vehicle, she may have felt better about the asking price. Finally Pete and Girl come to a mutual offer and he offers to run credit. Girl and I set up her own financing because they didn’t work with the credit unions she was interested in. Once Pete realizes she has her own financing, he once again becomes TOO GOOD to continue with the deal. Once finance started to get the deal ready to be signed, Pete handed her the keys, told her where to find the car and left her sitting alone in the lobby. The business manager couldn’t care less to speak to her. The business manager couldn’t care less to the point he doesn’t even take the girl into an office, he did all her paperwork out in the lobby, all of her personal information being shared with every one around her. The only time he expressed interest was when he made the assumption that due to her age she must have totaled her vehicle and that’s why she’s going from a ‘22 to a ‘19. Girl wanted an extended service contract as she knew she was buying a used vehicle with higher mileage but when he offered it to her, the business manager used the broken volume knob in his pitch to sell it. Girl does not take his service contract from him as she would prefer to get it from a more local dealership that can at least pretend they care about her business. Once deal is done, girl gives her deposit and did not see the business manager again and without even a single goodbye from Pete. Not asking to be treated like royalty, just a valued customer as anyone would want to be treated. A handshake and a thank you would have sufficed. Girl leaves crying because of the whole experience. Then the dealership waited a week before they sent her documents to the bank for funding. Girls dream car buying experience was ruined as soon as she got on the lot. It is despicable how I heard her being spoken to by the people she placed her trust in for this experience. More

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Pete was wonderful to work with! He answered my questions beforehand and the whole process was fantastic. I have purchased many cars over the years, and this experience was the best He answered my questions beforehand and the whole process was fantastic. I have purchased many cars over the years, and this experience was the best, by far! Pete handled everything efficiently and cared about our time. He answered all of my questions about the car and continued to do so after we drove off the lot. I highly recommend Pete and Mini of West Chester! More

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Pete is an excellent salesman--helpful, friendly, and considerate. He provides the information you need efficiently, but without pressure. How many car salesmen have you ever known who would suggest th considerate. He provides the information you need efficiently, but without pressure. How many car salesmen have you ever known who would suggest that if you're not sure, maybe you should take a day or two to think about it? He says he wants the sale, but he also wants you to be happy with the car. I believe him. Highly recommended... More

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Purchased the car from out of state. Pete made the sale easy. I was able to pay my down deposit online up to $2k, and reserve the car in advance for pickup. Price was a good deal and fai Pete made the sale easy. I was able to pay my down deposit online up to $2k, and reserve the car in advance for pickup. Price was a good deal and fair for market value of the car. Very happy with the overall ease and Pete’s assistance with answering my questions. More

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Great experience and good service. Great delivery of the vehicle. Hope service department is as good as sales. Great delivery of the vehicle. Hope service department is as good as sales. More

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I came in on a whim to take advantage of a lease deal on an EV Mini. The showroom itself was pristine and airy. Our sales rep, Pete, worked with us to get the lease to a number we were comfortable and went an EV Mini. The showroom itself was pristine and airy. Our sales rep, Pete, worked with us to get the lease to a number we were comfortable and went over the various financial implications of various options presented. Him and his team were not pushy about upgrades and was straightforward in his review of potential upgrades and trim packages on top of the base model. Pete and his team hustled to get us in-and-out on the same day, which required completing the typical mountain of paperwork on top of having to clear out about 5 other vehicles from the showroom interior to get the model on display I desired. The hustle was appreciated, and I was driving home in new vehicle in about 2.5 hours. More

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This was the third Mini I have purchased from this dealership. I remain very impressed with both the sales staff and the service staff. Everyone is friendly, knowledgeable, professional, and patient. dealership. I remain very impressed with both the sales staff and the service staff. Everyone is friendly, knowledgeable, professional, and patient. More

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The car, sales, & service are all excellent. No question I'd go back to Ottos for another Mini. No question I'd go back to Ottos for another Mini. More

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Repeat customer with Pete Barcus at Mini of West Chester! He is very professional, knowledgeable & easy to work with during the entire process of building & receiving our Mini. ("I" have now built my 2nd M He is very professional, knowledgeable & easy to work with during the entire process of building & receiving our Mini. ("I" have now built my 2nd Mini with him.) He was very thorough, prompt & patient in answering any questions that I thought of... I highly recommend Pete & Mini of WC. More

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Pete did an excellent job of guiding us through the ordering and sales process, We were very grateful for his professionalism, communication and knowledge. His genuine courtesy made this process a very ordering and sales process, We were very grateful for his professionalism, communication and knowledge. His genuine courtesy made this process a very positive one. We are very much enjoying our new Mini. Thanks Pete! More

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