Perla Keane

I worked with Sara, she was very nice and answered all of my questions promptly. my questions promptly. More

by alvarez.angel1 Verified Customer Verified Customer

Report | Print

Stay Away From Clay Two years ago, I bought a Jeep Cherokee from this dealership. Since then, I have had several very bad interactions with the dealership. Today was Two years ago, I bought a Jeep Cherokee from this dealership. Since then, I have had several very bad interactions with the dealership. Today was the straw that broke the camel's back. They lured me in with an offer for my son's car that we purchased two years ago. They would not even come close to honoring their offer. The only vehicle they said to match their extremely restrictive criteria did not even start. The next closest had 4500+miles without being titled and they wanted me to throw in a couple of thousand dollars to sweeten the deal. More

Report | Print

Mistake after mistake contracts over two months , first one they messed up so bad my interest rate jumped up 6 points and 75 a month difference in payments , through the t contracts over two months , first one they messed up so bad my interest rate jumped up 6 points and 75 a month difference in payments , through the the process of their numerous mistakes, mis communications and errors , wrong vin number twice! Ran my credit 27 TIMES ! mind you I've been driving the vehicle thinking we have a valid contract. I now have a car loan on my credit for at least 30 days for a car I never owned ( wrong vin number) that was sold to someone else which cancelled my loan . Seriously who runs a business like this ? Didn't offer to accommodate in anyway just gave me my down payment back after mentioning they might have to charge me for the use of the veiechle? made numerous calls to Chrysler financial who were as helpful as they could be but their hands were tied since the dealership cancelled the contract to push someone else's sale through on the vin number of the car I was driving - yep that's right they screwed that persons deal up too. Now because of all their mistakes and actions my credit score had dropped enough and is showing a loan on a car I never even had possession of it's making it difficult to purchase another car ! So I'm spending money on a rental all while they refuse to accept responsibility or even answer or return my phone calls! I really am in disturbed and outraged at the whole situation and if it weren't helping to me I wouldn't believe it! But I have the screwed up contracts and letter from Chrysler financial to prove it ! Anyone know good lawyer???!!!! More

Report | Print

Amazing experience at the Clay Cooley! Everyone here was extremely helpful and so kind. I browsed around and dabbled in a few of my options, once I decided what vehicle I was interested in Everyone here was extremely helpful and so kind. I browsed around and dabbled in a few of my options, once I decided what vehicle I was interested in a very nice concierge by the name of Hilda, I believe it was.. mentioned the rather astonishing features of this specific model. I was very impressed and realized some things about the car I didn't even know were there. Needless to say, I enjoy doing business with these guys. More

Report | Print