Percy Starr | Page 3

Heather did a great job. Everyone at the dealership was very polite and cordial. Everything went smoothly.. I had a good experience overall. Everyone at the dealership was very polite and cordial. Everything went smoothly.. I had a good experience overall. More

by gchrist87 Verified Customer Verified Customer

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Update: I reached out to the General Sales Manager who responded publicly to my review. He has been responsive and is working to make things right. We agreed he would send me a check covering the Michigan responded publicly to my review. He has been responsive and is working to make things right. We agreed he would send me a check covering the Michigan sales tax plus additional compensation for the issues I experienced. Once I receive what was promised, I will fully update this review with the outcome. Predatory Sales Tactics and Bait-and-Switch Experience I drove 11+ hours from Michigan to Nissan of Olathe specifically to purchase a 2026 Nissan Frontier PRO-4X R by Roush because of their advertised 0% financing. I asked upfront for a complete out-the-door price including all taxes, fees, and details. From the beginning, the process raised serious red flags: • They sent an “internal use only” worksheet with cut-off numbers and no Michigan sales tax shown. When questioned, the salesman blamed a “bad photo.” • I later discovered I would owe ~$2,825 in Michigan use tax at registration. The salesman initially claimed ignorance and said I’d be fine, forcing me to demand it be rolled into the deal. Once I arrived, they attempted a clear bait-and-switch: they tried to put me into a 2025 model with much higher interest rates (9.5%) instead of the 2026 model that had the 0% financing I came for. They also pushed extremely hard on expensive add-on packages totaling over $9,500 financed. It felt incredibly predatory — like they were trying to move an older truck off the lot while upselling high-interest financing to an out-of-state buyer who had driven a long way. The salesman even left mid-process and later texted complaining about his manager being rude to him. I had to repeatedly push back and make it clear I was willing to walk away before they finally honored the original 2026 truck with 0% financing. In the end, I got the truck I wanted at a fair price, but the lack of transparency, attempted bait-and-switch, and overall manipulative tactics made this one of the worst car-buying experiences I’ve ever had. If you value honesty and straightforward dealing, I strongly recommend looking elsewhere. Buyer beware. More

by BILLMORSE981 Verified Customer Verified Customer

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Wonderful polite and communicated well. Would recommend to others. May b a returning customer from the great service. Would recommend to others. May b a returning customer from the great service. More

by cmoon1 Verified Customer Verified Customer

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I found Olathe Nissan on the web. I was looking for a Rogue and they had a new red SV that I was interested in. Miguel called and made an appointment. He helped me find the perfect ca I was looking for a Rogue and they had a new red SV that I was interested in. Miguel called and made an appointment. He helped me find the perfect car and I am very happy! More

by castew818 Verified Customer Verified Customer

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Tony is absolutely the most amazing person at a dealership we have ever met. He goes above and beyond for his customers and shows how much he truly cares. I wouldn’t buy from anyone except with Ton dealership we have ever met. He goes above and beyond for his customers and shows how much he truly cares. I wouldn’t buy from anyone except with Tony at Nissan Olathe. More

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the staff was very helpful, and knowledgeable. My sales rep Logan was great to work with. He took his time showing all the features of the vehicle. He understood my needs. I would definitely rec My sales rep Logan was great to work with. He took his time showing all the features of the vehicle. He understood my needs. I would definitely recommend this dealership. More

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I had a great experience trading in my vehicle to this dealership. Orlando is an excellent sales representative. dealership. Orlando is an excellent sales representative. More

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We recently purchased a Pathfinder, and Mo made the entire process smooth and enjoyable. He listened carefully to our specific trade-in and payment requirements and successfully tailored everything to entire process smooth and enjoyable. He listened carefully to our specific trade-in and payment requirements and successfully tailored everything to fit our needs. Percy in finance was fantastic to work with, guiding us through the warranty options that best suit our lifestyle. Thanks to this excellent experience, we’ll definitely be returning to Nissan for our future car purchases. More

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Had a good experience with Jacob. The purchase of a new Rogue was easy. Jacob was very knowledgeable and easy to deal with. The purchase of a new Rogue was easy. Jacob was very knowledgeable and easy to deal with. More

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Everyone worked together to get me in and out. I only had two hours as I live out of town and had something to attend that night. The car was exactly what I expected, and the numbers were also wha I only had two hours as I live out of town and had something to attend that night. The car was exactly what I expected, and the numbers were also what I expected them to be! More

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