Peggy Ferguson

They we easy to work with, very honest and upfront business. They set expectations early, and followed through on commitments with no follow up needed from me. Loved working with them on the purchase business. They set expectations early, and followed through on commitments with no follow up needed from me. Loved working with them on the purchase of my dream car More

by JON57 Verified Customer Verified Customer

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I am very dissatisfied with your service department. Their lack of cooperation in allowing me to get my service and warrantee work done is atrocious. I see no reason whatsoever that I should have to tak Their lack of cooperation in allowing me to get my service and warrantee work done is atrocious. I see no reason whatsoever that I should have to take a day off from my job in order to get my card to your dealership. Statements like this is an Willis Cadillac we don’t do that or not acceptable. More

by mdantuono Verified Customer Verified Customer

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Lithia Volkswagen of Des Moines is the Gold Standard for auto dealerships not only in central Iowa but across the U.S.A. The experience of auto-buying was smooth, thorough, complete and professional. A spec auto dealerships not only in central Iowa but across the U.S.A. The experience of auto-buying was smooth, thorough, complete and professional. A special thank you to Sales Manager Jeremy Lester, Service Manager Mark Mears, and team members Dwayne Hill, Samuel Dawson, Majid Garibovic and Georan Churchill. They never once wavered in their commitment to be certain that attention to detail and customer satisfaction was met in every category. Drive in today and drive away completely satisfied. More

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The people where great and vary friendly!! The time it took to purchase vehicle was vary fast! Under an hour and we where driving away. took to purchase vehicle was vary fast! Under an hour and we where driving away. More

by Corylnorman Verified Customer Verified Customer

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Was a wonderful place to work with! The car buying process was super easy and although we had a hiccup pretty smooth! Definitely recommend this place! process was super easy and although we had a hiccup pretty smooth! Definitely recommend this place! More

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Nice people and great service. Everything went smoothly and great. and great. More

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The crew at Lithia was great to work with! Friendly, helpful, And polite . The whole process was very cut-and-dry and streamlined. Thank you to all employees that helped make this happen! helpful, And polite . The whole process was very cut-and-dry and streamlined. Thank you to all employees that helped make this happen! More

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First class dealership offering great inventory, very well informed salesman, Brian Braak, made the process simple, fair and quick. Brian explained all the details of the Audi suggesting all season mats well informed salesman, Brian Braak, made the process simple, fair and quick. Brian explained all the details of the Audi suggesting all season mats which should be in every car More

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Extremely Disappointed had Additional Issues Lithia had my vehicle for @month. It runs but new issues are present; leaking oil and broken heater hose. It's running very rough. We received a rece Lithia had my vehicle for @month. It runs but new issues are present; leaking oil and broken heater hose. It's running very rough. We received a recent request for submission of a review and actually planned to reach out to you anyway, so we found that timely. We picked up our 1979 VW convertible bug Wednesday night. Your service department had our vehicle approximately 1 month. I should say that we had always hoped to have an antique bug and perhaps new bug so we were hopefully at establishing a relationship with your dealership. For this reason, we decided to get our antique bug serviced at the dealership knowing that the bill might be slightly larger than if we went to a private mechanic. However, although our thinking was that a VW dealership would be more in tune and able to diagnose an issue we found that your dealership took much longer to diagnose the issue and find the parts than previous mechanic we have utilized to service the bug. In addition, on Wednesday night, we parked the bug and then on Thursday after work thought we would take it for a spin to celebrate getting it back. When we went to the garage and started it we found (1) it ran very rough and when we opened the engine compartment there was a hose not connected and just laying there which looks ripped, (2) a large oil leak on the floor which was not occurring when we left it at your dealership a month ago and (3) the exterior of the bug (body and paint) was in good condition but there are scratches down the door it appears to be from a cat or racoon with a paw print. I am not aware of where you stored our car or how you envision your service department to be delivering the cars mechanically and aesthetically but this was very dissatisfactory in our opinion. More

by DENISE.DENTON Verified Customer Verified Customer

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I am 100% satisfied with all my experiences with the folks at Lithia! I knew exactly what I was shopping for and every hing has been hassle free folks at Lithia! I knew exactly what I was shopping for and every hing has been hassle free More

by BETSYSMEMORIALGARDENS Verified Customer Verified Customer

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