Pedro Andrade
Pedro Andrade at BMW of Ramsey
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Pedro Andrade

Client Advisor

BMW of Ramsey

985 Route 17 South
Ramsey, NJ 07446

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4.0
98 Reviews

Dealership Experience

9 yrs, 2 mos

Industry Experience

24 yrs, 1 mo

Languages Spoken

Portuguese Portuguese

Spanish Spanish

4.0

98 Reviews

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98 Reviews of Pedro Andrade

August 16, 2024

Dealership Rating
Employee Rating

In late February 2024 I purchased an X4, by May the car needed repairs and as of today, AUGUST 16, the car is still with Ramsey in the repair shop! I was told SEVERAL times the parts are on the way but thr More

by Cfran315
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Aug 21, 2024

BMW of Ramsey responded

Hello, This is very concerning to hear. We sincerely apologize for the delay and any inconvenience caused by the extended repair time. Please reach out directly so we can address this issue promptly and find a resolution for you. Thank you, Jim Crowe - Service Manager - 551-777-5590

November 21, 2023

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Employee Rating

Great customer service when I’m available they were all return your call also will help you through the process from start to finish More

by JWCLEANING8@gmail. Com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 22, 2023

BMW of Ramsey responded

Hi! We're glad to know that you had a great experience with our customer service at BMW of Ramsey. We always strive to be there for our customers from start to finish! Thanks for the review and we hope to see you again!

November 14, 2023

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Employee Rating

Dealership service staff is communicative and provides timely updates. Facility is also clean and well kept. Staff is all very professional and courteous More

by gracelee1211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ben Abramov

Nov 15, 2023

BMW of Ramsey responded

Grace, we're glad to know you had a positive experience with our service staff at BMW of Ramsey. We strive for professionalism and timely communication in all that we do. Thank you for your feedback, our team looks forward to assisting you again in the future.

November 12, 2023

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Employee Rating

Ordered the Alpina XB7 through Marquis Auto. Only dealt with Pedro and Rene. Both gentlemen were a pleasure to work with me. More

by JSBLUEDIAMOND
Recommend Dealer
Yes
Nov 13, 2023

BMW of Ramsey responded

We're glad to know that Pedro and Rene made your experience with us at BMW of Ramsey a positive one. Our team hopes to see you again later down the road and we hope you enjoy the Alpina XB7!

October 23, 2023

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Employee Rating

The dealership made everything so easy from start to finish!! Happy to be back in a BMW!! More

by Jbsearay
Recommend Dealer
Yes
Oct 24, 2023

BMW of Ramsey responded

Our BMW of Ramsey team was more than happy to assist you during your stay. Travel safe!

October 19, 2023

Dealership Rating
Employee Rating

The fact that this vehicle is a week old and it had to be brought in for service and stay for over a week is unacceptable. This said, the service team was courteous and helpful. Big negative is that the More

by capostle
Service Time
Service Communication
Recommend Dealer
No
Oct 23, 2023

BMW of Ramsey responded

We're sorry to learn about your experience with the service of your new vehicle and its condition upon return. We understand how frustrating this can be, especially considering it's a brand-new car. Your feedback is valuable in helping us improve our services and we'd like to discuss further details directly with you if possible. Please reach out at your earliest convenience so that we may address these issues properly - Thank you, Jim Crowe - Service Manager - 551-777-5590

June 21, 2023

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Employee Rating

Amazing dealership, I just did not think my salesman was the best, didn’t care to work any possible deals or take the initiative to inform about certain features, that the wheel lock was not included or tir More

by TAYLORARMON
Sales Price Transparency
Recommend Dealer
Yes
Jun 21, 2023

BMW of Ramsey responded

Hi, thank you for leaving BMW of Ramsey a review. Our team enjoyed assisting you, we do apologize for the lack of communication around the wheel lock. We do hope that you choose to come back.

June 21, 2023

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Employee Rating

Great Experience! ! will recommend to family and friends! Marcelo and Pedro made the process smooth and quick More

by FLAVIO_USA1978
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Marcelo Garcia , Gregg Weinglass

Jun 21, 2023

BMW of Ramsey responded

Hello, thank you for leaving our team with such a positive review! Our BMW of Ramsey team enjoyed assisting you.

June 15, 2023

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Employee Rating

Made the process easy from start to finish. First time buying here (left Paul Miller). Felt like a repeat customer. More

by AVALETUTTI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Marcelo Garcia

Jun 16, 2023

BMW of Ramsey responded

Thank you for allowing our team the opportunity to earn your business. We are happy to know your purchase was easy and that you already felt a part of the BMW of Ramsey family. Until your next visit, enjoy!

May 25, 2023

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Employee Rating

Excellent service, very courteous, professional employees and prompt. I highly recommend BMW of Ramsey for all of your needs More

by PRizkalla0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 26, 2023

BMW of Ramsey responded

The BMW of Ramsey team greatly appreciates you taking the time to share this recommendation. Providing excellent, prompt and professional care is just what we strive to do, and we look forward to continuing to do so during your future service appointments. Until then, safe travels.

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