Paymon Khajavi

Outstanding service! Very professional, prompt, courteous, knowledgeable and friendly service for our 2019 RX 350. Mr. Paymon Khajavi is an outstanding representativ Very professional, prompt, courteous, knowledgeable and friendly service for our 2019 RX 350. Mr. Paymon Khajavi is an outstanding representative for Penske - Lexus of Stevens Creek. In today's terms," he is a keeper." We are so glad we found him and we would go to no other, More

Report | Print

Excellent customer service. My advisor is friendly and helpful and knowledgeable. My car is clean when I picked it up. My advisor is friendly and helpful and knowledgeable. My car is clean when I picked it up. More

Report | Print

Trusted, solid, genuine,focused, professional, product knowledge, family, caring, respectful, follow through, hand holding, expedite service, food and water access, kind, personable, first name basis, kno knowledge, family, caring, respectful, follow through, hand holding, expedite service, food and water access, kind, personable, first name basis, knowledgeable about service agreement, service center, penske, and communication More

Report | Print

Thank You Mr. Paymon Khajavi!!! I have been a Lexus owner for over a decade and have getting my cars only serviced at Lexus dealerships. My most recent experience(s) at the Lexus of I have been a Lexus owner for over a decade and have getting my cars only serviced at Lexus dealerships. My most recent experience(s) at the Lexus of Stevens Creek in Santa Clara, CA have been the best because of my amazing service advisor Mr. Paymon Khajavi! As we know all visits to the dealer, seeking answers to concerns may not be good news, as It wasn't for me on 6/12/16 when a routine oil change service turned out to be a major repair based on an timing chain and an oil leak! Mr. Khajavi did an amazing job explaining the issue in detail and offered different solutions. The cost of the repair was almost $4000, but based on his honesty and sincerety I decided to have the repairs done at Lexus vs. another mechanic for much less in cost! The repairs were done as promised and I was very happy! On a different occasion, this past Friday 7/16/16, I experienced another issue with my car related to the alternater and battery. I had to get my car towed to Lexus of Stevens creek over night and left a note in it explaining the problem and asked Mr. Khajavi to contact me. To my surprise, Mr. Khajavi called me the next day at 7:09 a.m, letting me know he has the car and will have an update for me by mid day on what was going on. Despite that day's heavy workload, he worked quickly to secure a loaner car for me so I can make it to work on time. He contacted me by mid day as promised and told me the alternater and the battery have both failed and the cost of this repair would be $1000...Again only based on the trust I have with Paymon, I approved for the work to be done, regardless of being able to have it done by an outside mechanic for half the price...Why???? Because Paymon has built an awesome professional and trusting relationship with me and I would continue to get my car serviced there as long as he works at Lexus of Stevens Creek! He's always welcoming and friendly and takes full interest in hearing your concern and is very quick and efficient in responding! Please recognize Mr. Khajavi for his amazing customer service skills and commitment! Your company is lucky and privileged to have Mr. Khajavi representing it! Thank You Paymon! More

Report | Print

Great Customer Service I have been a loyal Lexus owner for 15 years and Lexus of Stevens Creek is one of the reasons I will only own Lexus cars. The service center is top-no I have been a loyal Lexus owner for 15 years and Lexus of Stevens Creek is one of the reasons I will only own Lexus cars. The service center is top-notch and the customer service exceeds any I have ever had with any car dealership. And one of the reasons is Paymon Khajavi who has been my customer service advisor for years. Paymon is professional, knowledgeable, and helpful. He always goes out of his way to ensure that my visit and experience with Lexus is nothing less than superb. For example, last week I brought my new car in because it had a broken arm rest. The car was just out of warranty, but Paymon agreed to fix the armrest for free, got me a loaner car, and met me at the service center one hour before he was due to be at work - just to meet my schedule. Paymon is worth his weight in gold and should receive the highest commendation for excellent customer service. If a customer could vote for an excellent service advisor, Paymon would get my vote. Thank you Lexus! More

Report | Print

Paymon Khajavi was friendly, courteous and made me feel like a valued customer! Paymon is an excellent representative of your company and service center. The others at the counter were also very profession like a valued customer! Paymon is an excellent representative of your company and service center. The others at the counter were also very professional. I had an overall A+ experience. Thank you. Barbara Harriman - Los Gatos More

Report | Print