Pavel Zhukov

I was very pleased with my first experience with Jacob's service center. They kept me updated throughout the process. I was in and out in a timely manner. service center. They kept me updated throughout the process. I was in and out in a timely manner. More

by johnerichwolf Verified Customer Verified Customer

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No complaints No complaints No complaints No complaints no complaints no complaints no complaints Duh!! Got that!!!??? no complaints no complaints no complaints Duh!! Got that!!!??? More

by 7997253 Verified Customer Verified Customer

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Awesome first impression! After my online inquiry the initial response was prompt, courteous and inviting. Best of all, after the initial introduction email I received a seco After my online inquiry the initial response was prompt, courteous and inviting. Best of all, after the initial introduction email I received a second email approximately 10 minutes later with a personalized ipacket that contained information including the carfax info. In todays busy world, it was refreshing to experience customer service that goes the extra mile. They had provided information without my having to ask for it. Thank you, Ifeanyi! Speaking of “extra mile “ customer service…I was given a complementary Lyft ride to the dealership due to my current auto issues. The kindness was truly appreciated! Everyone from Sandy, Russ, Tom, Fabian to the great care from Ifeanyi Obi “Obi” was exceptionally friendly and professional service. And a thank you also to Pavel. All team members complement each other. Can’t say enough about the great care given by all team members! I am highly satisfied with today’s experience and will recommend Jacobs Mitsubishi Motors to everyone! More

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Service was great, fast. Detail to car was very much appreciated. Service team was excellent. Detail to car was very much appreciated. Service team was excellent. More

by jtanglero Verified Customer Verified Customer

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Paid for the detail package quality of work membership was not there arrived a week later and the car mats were up against the building not even vacuumed. The stickers on the vehicles windshield were not was not there arrived a week later and the car mats were up against the building not even vacuumed. The stickers on the vehicles windshield were not even removed. Also paid for extended warranty on vehicle, and the service department said that the wire harness for the window was not even included when we picked up the vehicle and I let my salesman know what the problem was the first full day receiving the vehicle. Went back to the dealership, spoke to the sales manager, and he said he would give me a call back, never received a callback of the discrepancies and also found out the salesman that sold me the car No longer works there. I would never recommend this dealership. I've bought an over 20 cars and trucks in the past at different dealerships. The worst customer experience I've ever experienced. More

by BUTCHNEWT Verified Customer Verified Customer

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Obi was awesome. No typical car salesman stuff-straight up and honest! Great experience with him. No typical car salesman stuff-straight up and honest! Great experience with him. More

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Our salesperson Obi was very professional, handled our questions with ease. The sales negotiation was fair, paperwork was a smooth process. From test drive to driving out in my new vehicle was only a coup questions with ease. The sales negotiation was fair, paperwork was a smooth process. From test drive to driving out in my new vehicle was only a couple hours. More

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I recently purchased a used Cadillac CT5 from Jacobs. While I will say that the salesman (Fabian) was great, I would still be very leery of purchasing anything used from this dealership. They claim that While I will say that the salesman (Fabian) was great, I would still be very leery of purchasing anything used from this dealership. They claim that all of their used vehicles are thoroughly inspected, and safety of their customers is their top priority, but after bringing my new purchase to my local Cadillac dealership to be looked over, that was found not to be the case. The primary reason I took my new purchase to my local Cadillac dealership was to get the oil changed even though Jacobs put on the Carfax that this was done by them. They did offer to change the oil for me since it was not done, but this was several days after the fact and after I brought it to their attention that it was claimed to have been done and wasn't. I live over an hour away from Jacobs and I was not going to drive that far for an oil change that should have been done in the first place. Once at my local Cadillac dealership, I mentioned a concern with my suspension as it felt the car rode very hard. After the tech put the vehicle on the lift, they called me to the back to show me what was causing the issue. All four of the tires on the vehicle were completely worn on the inside with one ready to start showing the tire cords. 3 of the 4 had small chunks of rubber missing. The tech and service advisor said it was a good thing I brought it in because it would not have been long before I had a tire failure. Remind you, I picked up the vehicle less than a week ago and only drove approximately two hundred miles. For a dealership that pushes safety and thorough inspections of used vehicles, this is clearly not happening and if an inspection was done and they allowed a vehicle with tires in this condition to be sold, they truly do not care about anyone's safety. More

by Vincent Diorio Verified Customer Verified Customer

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Service from Pavel and Jennifer Ivy was wonderful, they were friendly, professional and listened to me. This is our second purchase at Jacobs Mitsubishi (my husband bought a pre-owned truck) and we are hap were friendly, professional and listened to me. This is our second purchase at Jacobs Mitsubishi (my husband bought a pre-owned truck) and we are happy with the persona touch service. More

by EvaDeAngelo Verified Customer Verified Customer

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Thank you for an exceptional overall experience with my new purchase. Everyone involved was fantastic. I would gladly refer your dealership to others. Thank you! new purchase. Everyone involved was fantastic. I would gladly refer your dealership to others. Thank you! More

by sandraserish Verified Customer Verified Customer

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