Paula Bryant

The coffee was good - the service Dept is less than stellar. Paula the line manager was probably the best thing that dealership had going...sorry I can't be more positive - I had a horrible experience. stellar. Paula the line manager was probably the best thing that dealership had going...sorry I can't be more positive - I had a horrible experience.... More

by newtesla2025@aol.com Verified Customer Verified Customer

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I had a disappointing experience with BMW of Sarasota. The level of unprofessionalism was noticeable from overly flirty associates to clear signs of fraternization among staff. It created an uncomfortable The level of unprofessionalism was noticeable from overly flirty associates to clear signs of fraternization among staff. It created an uncomfortable and unwelcoming environment that did not reflect the professionalism you’d expect from a luxury brand. I won’t be returning. More

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For the first time ever, I completed a survey about how unsatisfying my visit was, and Paula contacted me to make it right. And they did. Thank you unsatisfying my visit was, and Paula contacted me to make it right. And they did. Thank you More

by EG.RIZK Verified Customer Verified Customer

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I had a scheduled appointment for a recall which they had the parts for and my car sat for 3 days without working on it. We were told it would take a day or day and half but when we called and text we receiv the parts for and my car sat for 3 days without working on it. We were told it would take a day or day and half but when we called and text we received no updates. Finally we were told they were backed up with appointments. What is the point of an appointment then? They told us they were reservations and they go in the order of the reservations. Never have we dealt with this at BMW Sarasota or any dealer. We had to escalate the issue because Derek would not respond and left message for the Service Manager, Mr. Chong Lee who never called us back. Paula was able to help us and we asked for another service advisor but had to pick up with Derek who still had a poor attitude and did us a favor by getting us a loaner. A loaner is a benefit with any true luxury brand. Treated terribly and reported the issue with BMW of North America as BMW Sarasota is a disservice to the BMW brand. More

by ramsdell.david Verified Customer Verified Customer

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I recently visited the BMW dealership in Sarasota, Florida, for maintenance services and had an exceptional experience! My maintenance advisor, Nick, was outstanding! He listened attentively to my con Florida, for maintenance services and had an exceptional experience! My maintenance advisor, Nick, was outstanding! He listened attentively to my concerns, provided expert guidance, and ensured my vehicle received the best care. His knowledge, patience, and enthusiasm made the entire process enjoyable and stress-free. The maintenance department did an excellent job repairing my vehicle. Their attention to detail, efficiency, and commitment to quality workmanship were impressive. My vehicle was restored to like-new condition, and I'm extremely satisfied with the results. The team behind the scenes, including Manager Joyce, ensured a seamless experience. Although we didn't meet in person, her efforts were evident in the smooth and efficient process. The receptionist, Henrietta, was also friendly and welcoming over the phone, setting a positive tone for my visit. Overall, I'm impressed with the level of service and expertise at this dealership. Nick, the maintenance team, and the entire staff truly went above and beyond. If you're looking for top-notch maintenance services for your BMW, I highly recommend this dealership! Thank you Nick. More

by EJF Verified Customer Verified Customer

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I always received the best care when I go to BMW of Sarasota. They thoroughly check my car out to make sure that when it is returned to me, everything needed has been addressed. Thanks for taking great Sarasota. They thoroughly check my car out to make sure that when it is returned to me, everything needed has been addressed. Thanks for taking great care of me Andrew and Paula! More

by tenaha Verified Customer Verified Customer

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I found MAJOR mistakes in some service I had done. I also was told that there were leaking coolant lines that I inspected and they are not leaking. This was quoted at a $1,000 repair. Every time I hav I also was told that there were leaking coolant lines that I inspected and they are not leaking. This was quoted at a $1,000 repair. Every time I have had work done at this dealer (I have had 20k worth of work done under warranty), there is extra damage to my vehicle. More

by Ryan Browning Verified Customer Verified Customer

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I think you take on more work than you can handle. Then the customer has to wait way too long !!!! Your employees are great and have lots of patience dealing with the customers as we get anxious as we Then the customer has to wait way too long !!!! Your employees are great and have lots of patience dealing with the customers as we get anxious as we sit there all day waiting for our car. More

by CJM_VENICE54 Verified Customer Verified Customer

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Very kind and helpful throughout the service process. Easy in and out of the dealership. Easy in and out of the dealership. More

by Down454 Verified Customer Verified Customer

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Complete roaster with zero concern and help. Left bottom of the car off after oil change. Almost wrecked. Car then at dealership over a week no loaner. Delivwred dorty back said car worse di Left bottom of the car off after oil change. Almost wrecked. Car then at dealership over a week no loaner. Delivwred dorty back said car worse didn’t work???? Set appt for 1/28 to come wash and no showed all day no communication. Unreal not like BMW. So disappointed More

by CDELL0 Verified Customer Verified Customer

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