Paula Alpha
Paula Alpha at Mercedes-Benz of the Woodlands
Refer Me

Paula Alpha

Finance Director

Mercedes-Benz of the Woodlands

16917 Interstate 45 South
The Woodlands, TX 77385

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5.0
288 Reviews

Dealership Experience

9 yrs, 9 mos

Industry Experience

23 yrs, 11 mos

5.0

288 Reviews

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288 Reviews of Paula Alpha

November 19, 2024

Dealership Rating
Employee Rating

They greeted us as soon as we walked in. Very friendly and paired us with Marcos Morales who was awesome to work with. It was one of the best car buying experience we’ve ever had. More

by lindajkennedy2024
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Marcos Morales

Nov 20, 2024

Mercedes-Benz of the Woodlands responded

Thanks for the fantastic feedback, Linda! We're thrilled to hear about your positive experience and that Marcos made such an impact. We strive to create a welcoming atmosphere and are glad you felt it. We look forward to seeing you again!

November 09, 2024

Dealership Rating
Employee Rating

Just purchased a CPO Mercedes S560 Cabriolet from The Woodlands sight unseen and from 1800 miles away. Took a huge leap of faith and we were blown away by the professionalism and attention to detail. More

by wpoling
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Trinidad Rodriguez

Nov 12, 2024

Mercedes-Benz of the Woodlands responded

Thanks, wpoling! We’re thrilled to hear about your positive experience with Trinidad and our team. Your trust means a lot to us, especially with such a significant purchase sight unseen. We look forward to serving you again in the future! Enjoy your new Mercedes!

October 28, 2024

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Employee Rating

Trinidad is a true asset to MBoTW. Great service from the initial contact over the phone all the way to completed sale. He was knowledgeable not only on MB, but other manufacture's veh More

by katiejm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Trinidad Rodriguez

Oct 29, 2024

Mercedes-Benz of the Woodlands responded

Thanks, Katie! We’re thrilled to hear about your positive experience with Trinidad. Our team strives to provide exceptional service, and it’s great to know he made such an impact. We appreciate your kind words and look forward to assisting you again in the future!

October 05, 2024

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Employee Rating

My experience at this dealership was amazing. At first I was overwhelmed but Michael and Paula provided the best customer service experience I have had buying a car. Upon searching for a vehicle More

by htown.native.fy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Thomson

Oct 07, 2024

Mercedes-Benz of the Woodlands responded

We’re thrilled to hear about your amazing experience! Michael and Paula are dedicated to providing top-notch service, and it’s fantastic that you found your dream car with their help. Thank you for sharing your feedback, and enjoy your new ride!

September 11, 2024

Dealership Rating
Employee Rating

Juan is always in the details,great job! Paula helped me very well too. I will recommend it to my friends. More

by danielriver1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 12, 2024

Mercedes-Benz of the Woodlands responded

Thanks for the fantastic feedback, Daniel! We're thrilled to hear that Juan and Paula provided you with excellent service. Your recommendation means a lot to us. We look forward to serving you and your friends in the future!

August 25, 2024

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Employee Rating

We have worked with Marcos in the past so we did not hesitate to call him again. We told him what we were looking for and he found the perfect CLE 300 cabriolet. More

by SamGrad89
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 26, 2024

Mercedes-Benz of the Woodlands responded

Thanks, SamGrad89! We're thrilled to hear you had another great experience with Marcos. It's fantastic that he helped you find the perfect CLE300 cabriolet. We appreciate your loyalty and look forward to assisting you again in the future!

August 13, 2024

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Employee Rating

I just purchased a 2024 Mercedes Benz E350 from the Woodlands dealership. Anthony Surface was my sales associate. He was very thorough, friending, informative. The process was easy and quick. I wil More

by suze1951
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Anthony Surface

Aug 14, 2024

Mercedes-Benz of the Woodlands responded

Hi Suze, thank you for sharing your positive experience at our Woodlands dealership. We're thrilled to hear that Anthony provided you with excellent service and made the car-buying process easy for you. We look forward to welcoming you back for a detailed overview of your new Mercedes Benz E350's features.

August 10, 2024

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Employee Rating

Recently had my MB windshield replaced. Dealership did a fantastic job, and my service advisor, John, was top tier. More

by lesliebx3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 12, 2024

Mercedes-Benz of the Woodlands responded

Hi Leslie! Thank you so much for sharing your positive experience with us. We're thrilled to hear that our team, especially John, provided you with top-tier service during your windshield replacement. Your feedback means a lot to us and we appreciate your support!

July 06, 2024

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This dealership was clean and staff were extremely friendly. Katherine Stern was really helpful on my visit. More

by Junior Nunez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Katherine Stern

Jul 09, 2024

Mercedes-Benz of the Woodlands responded

Hi Junior, thank you for sharing your positive experience at our dealership! We're thrilled to hear you found our staff friendly, and our facility clean. We appreciate your feedback and look forward to serving you again in the future.

June 26, 2024

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Employee Rating

Katherine Stern was a joy to deal with for my recent purchase. She was warm, friendly, knowledgeable, and made this transaction one of the best car buying experiences I’ve ever had. My recent intera More

by jro282876
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Katherine Stern, Steven Davis

Jun 27, 2024

Mercedes-Benz of the Woodlands responded

Thank you for taking the time to share your positive experience with Katherine, Jack, and Paula at MB of The Woodlands. We're thrilled to hear that our team provided you with exceptional service from sales to finance. We appreciate your kind words and your business!

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