Paul Wright

I am extremely disappointed with the service I received during my recent experience at A1. Not only was I required to pay a $1000 negotiable (CT Law) fee for dealer "dues" (it is a very much non-negotiable during my recent experience at A1. Not only was I required to pay a $1000 negotiable (CT Law) fee for dealer "dues" (it is a very much non-negotiable fee at A1) but the experience as a whole was the opposite of what I wanted or have previously experienced. I would be happy to pay for any services that a fee would cover but the overall service provided was far below the standard without any clear justification or value in return. Summary of my experience: No opportunity to inspect the car prior to signing: I was required to sign before I had even seen or fully inspected the vehicle, which left me feeling rushed and pressured into making a decision without the chance to properly evaluate the car. It ended up that they didn't fully detail the front right side of the new car. Plates not ready: On the agreed-upon pick-up date, two and a half months after paying $500 to hold the car for me, the license plates for my car were not ready, causing unnecessary delays and inconvenience. Per the sales manager, " ... it was not our fault that your license was never switched over to CT." ... A week and a half later, a salesman shows up 3 hours late with the plates, but without any screws to affix the plates to my car. He ended up putting the back plate on with two screws, leaving me unable to drive the car. Then, after getting the screws at Home Depot at 8pm to ensure I can make it to work the next day, we realized we needed plate frames, that we did not have nor were told were needed.  Unprofessional communication: The salesman assigned to me texted me in a manner that was both unprofessional and inappropriate, addressing me as if we were close friends rather than in a formal business transaction. This added to the overall lack of professionalism displayed during the process, and he ended up ghosting me and didn't show up the day I got the car. Thee unapologetic, dismissive, and ego-driven attitude among staff and managers was a little much in addition to the lack of concern for my dissatisfaction. Incomplete detailing: I noticed that the front right side had not been detailed properly, unlike the rest of the car, but this was after signing and being charged. This oversight further compounded my frustration. More

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Great experience our sales person was amazing got a great deal got our new car in 2 hours deal got our new car in 2 hours More

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My experience with A-1 Toyota was excellent especially with the sales representative, Quincy Smith, who was top flight He was knowledgeable and helpful without pushing to sell me on the car. When the pape with the sales representative, Quincy Smith, who was top flight He was knowledgeable and helpful without pushing to sell me on the car. When the paper were signing he spent over an hour goin g through the details and fielded several calls that I made after I got home with the car. At the end of the process I looked at him as a friend. More

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Our sales consultant was very knowledgeable and helped us make the right choice. He was even willing to come in on his day off to complete our transaction. Quincy Smith- Thank you very much! make the right choice. He was even willing to come in on his day off to complete our transaction. Quincy Smith- Thank you very much! More

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All the staff at A1 is friendly and welcoming. I feel at home from the time I enter the dealership until the time I leave. This holds true every time I enter. Quincy, my sales consultant, was very I feel at home from the time I enter the dealership until the time I leave. This holds true every time I enter. Quincy, my sales consultant, was very knowledgeable and made the car buying process very easy. More

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We picked up our new Sienna from A1 Toyota yesterday. I can’t say enough about the positive buying experience we had. We worked with Gary and Kevin in the sales process and Paul in the finance process. I can’t say enough about the positive buying experience we had. We worked with Gary and Kevin in the sales process and Paul in the finance process. The whole process was stress free and completely non invasive. Paul found us an excellent interest rate on our loan, and Kevin gave us a very thorough tutorial on our van, especially the safety and roadside maintenance features (spare tire, tools, etc.). When it’s time for our next vehicle, we’ll look at A1 first. More

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Great service and knowledgeable staff. Quincy was outstanding and made the process straightforward and efficient outstanding and made the process straightforward and efficient More

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Always purchase at this dealership. Really appreciate our salesperson named Quincy Smith . He is one of the main reasons we keep going back to A-1 plus the quality of our cars. He’s knowledgeable,professio salesperson named Quincy Smith . He is one of the main reasons we keep going back to A-1 plus the quality of our cars. He’s knowledgeable,professional, genuine, warm, and honest. Just overall excellent!!! I have been a customer for over 30 years. More

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My salesman and finance manager were quite knowledgeable about the product, very honest and accommodating.The entire process was very smooth and professional. I most admired Quincy's ability to direct me about the product, very honest and accommodating.The entire process was very smooth and professional. I most admired Quincy's ability to direct me to the product that fits my financial needs . More

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I spoke to Frank Crisafi on the phone before I came down and he was friendly and helpful. Quincy was wonderful to work with. He made the whole process relaxing and stress free. and he was friendly and helpful. Quincy was wonderful to work with. He made the whole process relaxing and stress free. More

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