Paul Tokatlyan

I cannot say enough wonderful things about Paul T. and the incredible service he provided for my Mitsubishi Montero. From the very beginning, he was attentive, kind, and truly professional. He took th and the incredible service he provided for my Mitsubishi Montero. From the very beginning, he was attentive, kind, and truly professional. He took the time to listen, explain everything clearly, and made sure I felt comfortable and informed every step of the way. Paul stands out as the most respectful, fair, and genuine service professional I have ever encountered. His dedication to excellent customer care went above and beyond my expectations. In all my years of car ownership, I have never experienced such a high level of service. I left with complete confidence and peace of mind. He is an absolute asset to Mitsubishi, and I would recommend his service to anyone without hesitation. More

by jasmine Verified Customer Verified Customer

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Paul was again very accommodating with my vehicle and made sure everything was taken care of in a timely fashion for the best price! made sure everything was taken care of in a timely fashion for the best price! More

by LESYA998 Verified Customer Verified Customer

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Paul was again very accommodating with my vehicle and made sure everything was taken care of in a timely fashion for the best price! made sure everything was taken care of in a timely fashion for the best price! More

by LESYA998 Verified Customer Verified Customer

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I am new to LA and when researching places to have my car serviced, I saw mixed reviews on Universal Mitsubishi - but each negative review had a well reasoned and articulated response from the dealership, so serviced, I saw mixed reviews on Universal Mitsubishi - but each negative review had a well reasoned and articulated response from the dealership, so I rolled the dice. I could not be happier with the service I received - Paul, the service manager listened to my concerns and carried out a full inspection - and gave me the news I was hoping for - he could have made something up - the car just having travelled 2,300 miles - but was honest and thorough. I am so glad I came to Universal - could not recommend them highly enough. More

by simo Verified Customer Verified Customer

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Great staff and quick professional service. Work was done in a timely manner and all questions and concerns taken care of. Work was done in a timely manner and all questions and concerns taken care of. More

by FJSUASTEGUI Verified Customer Verified Customer

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. I needed to change my breaks but they took 3 hours only to tell me my brakes were bad??? This could’ve been done in 30 minutes. to tell me my brakes were bad??? This could’ve been done in 30 minutes. More

by DONIZANDREA Verified Customer Verified Customer

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I wholehearted trust everyone here, Paul is great and very knowledgeable. I desperately needed service on my Outlander and he noticed a missed repair from an accident I had a few months earlier and was a very knowledgeable. I desperately needed service on my Outlander and he noticed a missed repair from an accident I had a few months earlier and was able to repair it for a very affordable price and assist me with filing a supplemental claim. Thank you for your excellent service More

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I recently moved to the area and chose this dealership as my new home since I’m still under factory. Everyone has been nice and the process has been smooth and easy. Based on past experience I always bring h my new home since I’m still under factory. Everyone has been nice and the process has been smooth and easy. Based on past experience I always bring half a day of work to the shop to keep me busy but I never end up waiting too long and they stay in communication. So far so good great job Universal! More

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Mycar has been serviced by this dealer since I bought it. I find the dealership accessible, reliable, friendly I find the dealership accessible, reliable, friendly More

by SUSAN.ESGUERRA Verified Customer Verified Customer

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Service was great and Paul was awesome. I'll come back and I'll tell all my friends this place is great. I'll come back and I'll tell all my friends this place is great. More

by CARLOS40 Verified Customer Verified Customer

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