Paul Tambasco

I am writing to express my disappointment with the customer service experience I encountered after purchasing a vehicle and subsequently deciding to cancel the extended warranty. After buying the customer service experience I encountered after purchasing a vehicle and subsequently deciding to cancel the extended warranty. After buying the car, I felt it was in my best interest to cancel the warranty due to my needs. In April, I contacted the dealership, and I was assured that the cancellation would be straightforward. I was given instructions on where to send my cancellation request, and I complied by providing all necessary details. Unfortunately, my experience turned frustrating as I faced numerous challenges in following up on my request. After several weeks of back-and-forth communication, I was informed that my emails had not been received. Eventually, I escalated the issue to the manager, who promised that my refund would take an additional 6-8 weeks to process. Now, after waiting the full 8 weeks, I find myself needing to call again, only to be met with no updates or explanations regarding the delay. Despite my efforts to resolve this matter, I feel as though my concerns are being dismissed, and my requests are being ignored. I have referred multiple clients to this dealership in the past, and it is disheartening to see such a lack of responsiveness and accountability. I have dedicated significant time and energy to this process, and it feels as though I am being discouraged from pursuing my rightful refund. I hope this feedback prompts improvements in your customer service processes, as my experience has not reflected the level of care and professionalism one would expect from a reputable establishment. An update on my previous complaint regarding my refund. After submitting my initial complaint on the Auction Direct USA website, a manager reached out to me and assured me that a check had been written to my lender for the appropriate refund. However, three months have passed, and my lender has yet to receive the check. Despite my efforts to contact your team, I have not received any responses to my calls or emails. This lack of follow-up is extremely frustrating, and I find this treatment unacceptable. As a customer, I would never expect to be treated this way, and I urge you to address this issue immediately. More

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I am writing to express my disappointment with the customer service experience I encountered after purchasing a vehicle and subsequently deciding to cancel the extended warranty. After buying the c customer service experience I encountered after purchasing a vehicle and subsequently deciding to cancel the extended warranty. After buying the car, I felt it was in my best interest to cancel the warranty due to my needs. In April, I contacted the dealership, and I was assured that the cancellation would be straightforward. I was given instructions on where to send my cancellation request, and I complied by providing all necessary details. Unfortunately, my experience turned frustrating as I faced numerous challenges in following up on my request. After several weeks of back-and-forth communication, I was informed that my emails had not been received. Eventually, I escalated the issue to the manager, who promised that my refund would take an additional 6-8 weeks to process. Now, after waiting the full 8 weeks, I find myself needing to call again, only to be met with no updates or explanations regarding the delay. Despite my efforts to resolve this matter, I feel as though my concerns are being dismissed, and my requests are being ignored. I have referred multiple clients to this dealership in the past, and it is disheartening to see such a lack of responsiveness and accountability. I have dedicated significant time and energy to this process, and it feels as though I am being discouraged from pursuing my rightful refund. I hope this feedback prompts improvements in your customer service processes, as my experience has not reflected the level of care and professionalism one would expect from a reputable establishment. An update on my previous complaint regarding my refund. After submitting my initial complaint on the Auction Direct USA website, a manager reached out to me and assured me that a check had been written to my lender for the appropriate refund. However, three months have passed, and my lender has yet to receive the check. Despite my efforts to contact your team, I have not received any responses to my calls or emails. This lack of follow-up is extremely frustrating, and I find this treatment unacceptable. As a customer, I would never expect to be treated this way, and I urge you to address this issue immediately. More

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This was absolutely an amazing experience from start to finish. These guys know what they are doing and they are kind yet very professional. I would definitely recommend them to anyone! Thank you Brandon a finish. These guys know what they are doing and they are kind yet very professional. I would definitely recommend them to anyone! Thank you Brandon and Paul! You guys were really great and helpful!! 😊😊 More

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Brandon was great! The other employee’s I conversed with this week were knowledgeable and excited to help me, as well! The other employee’s I conversed with this week were knowledgeable and excited to help me, as well! More

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Joe took the time to listen to what I wanted and found me the perfect car. the perfect car. More

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They helped me make a difficult decision. Thankful I choice to come back a second time. Thankful I choice to come back a second time. More

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They have great add on packages for all of your extra coverage needs. Very professional. Great dealership **Update** over 60 days since purchase and no tags. No answer from the dealer as to why except “ coverage needs. Very professional. Great dealership **Update** over 60 days since purchase and no tags. No answer from the dealer as to why except “they haven’t received them”. However, the DMV tells me that they have not received documentation and fees necessary to release the tags. They also mentioned that all they received was a bill of sale a month after the sale was completed. More

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I had no idea what to expect. What I found is a solid business driven by caring people. Now I have purchased my quality vehicle, I can recommend Auction Direct without worrying ab What I found is a solid business driven by caring people. Now I have purchased my quality vehicle, I can recommend Auction Direct without worrying about competition. While I hope not to be auto shopping for sometime, if/when there is a next time, I will likely start with Auction Direct and use the dealerships as my Plan B. More

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Everyone working with Auction Direct made my purchase easy. I was able to purchase the car I wanted for a fair price with a lot of personal service. easy. I was able to purchase the car I wanted for a fair price with a lot of personal service. More

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He was very friendly and determined to help me. He was sincere and genuine. I have never felt with a considerate salesman. I was very doubtful that I would leave disappointed however he got the job He was sincere and genuine. I have never felt with a considerate salesman. I was very doubtful that I would leave disappointed however he got the job done with gratitude and grace. It has been a rough week for me but he turned it completely around. I am so thankful !! More

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