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Paul Swenarton

Overview Reviews (103) Inventory (298)

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Paul Swenarton

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Paul Swenarton

Service Advisor

DCH Brunswick Toyota

1504 US-1
North Brunswick, NJ 08902

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4.8

103 Reviews

Overview Reviews (103) Inventory (298)

4.8

103 Reviews

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103 Reviews of Paul Swenarton

September 30, 2024

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Employee Rating

This dealership is horrible. The culture here is broken. It’s impossible to get anyone to help you with parts. Service writers are glued to their chairs and computer screens even The culture here is broken. It’s impossible to get anyone to help you with parts. Service writers are glued to their chairs and computer screens even when there are no customers to serve. Plenty of personal with Toyota shirts on but if it’s not “their department “ they just shrug their shoulders and don’t care. There is no parts counter available. Employees just call someone, somewhere, and nothings happens. Customer Relationship Manager was useless too! I own 4 Toyota’s but they treat you like garbage anyway. All employees I came in contact had a serious “I really don’t care attitude “. More

by Tg

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Recommend Dealer

Other Employees Tagged: Kevin Scesney, Rich Mootz, Mike Olson, Ruben Arcila, Kervis Reyes, Steven Taveras, Richard Venerus, Gary Peralta, Geoffrey Suasnavas , Lynn Melina

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Nov 01, 2024 -

DCH Brunswick Toyota responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Lisa Devivo (732) 798-7936 LOcasio@dchusa.com

June 18, 2024

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DCH Brunswick has been very good my car, I’m glad to have someplace to get my car taken care of someplace to get my car taken care of More

by gaudain53

Verified Customer

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Workmanship

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Recommend Dealer

Yes

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Jun 18, 2024 -

DCH Brunswick Toyota responded

It's great to hear that Paul was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing DCH Brunswick Toyota! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

June 16, 2024

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DCH Brunswick has the worst service department of any dealer I have ever been to. They do not do quality work on cars as you would think a dealership would. Paul was great, though the situation did get m dealer I have ever been to. They do not do quality work on cars as you would think a dealership would. Paul was great, though the situation did get me heated about them putting a zip tie to fix my mudflap without my knowledge, he knows how to make it right. I will be taking my vehicle to another toyota dealership for its service from now on. More

by TLC1278

Verified Customer

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Workmanship

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Recommend Dealer

Other Employees Tagged: Ava Broux

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Jun 20, 2024 -

DCH Brunswick Toyota responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

June 15, 2024

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Very professional and curtious staff. Extremely thorough. Explained everything and performed extra test for radio updates. Extremely thorough. Explained everything and performed extra test for radio updates. More

by RBMCD

Verified Customer

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Workmanship

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Recommend Dealer

Yes

Other Employees Tagged: Ryan Kaminiski, Nikhil Joshi

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Jun 17, 2024 -

DCH Brunswick Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

June 09, 2024

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Great! Less waiting period. Look ok so far. Nice waiting room. Checkin was good. Counter was good. Less waiting period. Look ok so far. Nice waiting room. Checkin was good. Counter was good. More

by G_RAJESHRI

Verified Customer

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 09, 2024 -

DCH Brunswick Toyota responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing DCH Brunswick Toyota. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

June 09, 2024

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Everyone is extremely friendly and helpful. My service was fast and efficient. I was in and out under an hour. My service was fast and efficient. I was in and out under an hour. More

by ALLISON_SADOWSKI

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Ryan Kaminiski

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Jun 09, 2024 -

DCH Brunswick Toyota responded

Thanks for sharing about your experience with DCH Brunswick Toyota. We appreciate your business and hope to see you again soon! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

June 06, 2024

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Everything was very organized. Everything ran smoothly. I like that they send a video for you to see when they are done Everything ran smoothly. I like that they send a video for you to see when they are done More

by ACKERMAN629

Verified Customer

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Workmanship

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Recommend Dealer

Yes

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Jun 07, 2024 -

DCH Brunswick Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing DCH Brunswick Toyota, we look forward to having you as a valued customer for many years to come! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

June 02, 2024

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Service was excellent but took too long. With appointments it should be no waits but it took 2 hours for my service. With appointments it should be no waits but it took 2 hours for my service. More

by RLBADLANI

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

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Jun 02, 2024 -

DCH Brunswick Toyota responded

June 01, 2024

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Very helpful place definitely will be back whenever I need anything done service wise. Thanks need anything done service wise. Thanks More

by RYANBBOY

Verified Customer

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Workmanship

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Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kevin Scesney, Jesus Carbajal

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Jun 02, 2024 -

DCH Brunswick Toyota responded

Thanks for sharing your thoughts about your experience with DCH Brunswick Toyota. We appreciate your business and hope to see you again soon! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

June 01, 2024

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Employee Rating

They are the best exceptional service at DCH Brunswick Toyota service department where excellence is guaranteed Toyota service department where excellence is guaranteed More

by michelemupo

Verified Customer

Service Price Transparency

Workmanship

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Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Lisa Devivo, David Alarcon, Stanhope Otuonye, Andre Stith, Amir Romero-Harvey, Rich Mootz, Mike Olson, Ava Broux, Amir Romero-Harvey

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Jun 02, 2024 -

DCH Brunswick Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at DCH Brunswick Toyota. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

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