Paul Scaglione | Page 4

I am beyond pleased with the service received from your dealership! I absolutely love my mini and have vowed to keep her as happy as she keeps me however living an hour and a half from the mini dealership dealership! I absolutely love my mini and have vowed to keep her as happy as she keeps me however living an hour and a half from the mini dealership posed challenges Furman actually offered to pick up and drop off my girl AND provided a loaner car while she was being serviced at no extra charge 🙂 My girl is back home clean, shiny, and in perfect working order, I can’t thank this dealership enough for the services they provided More

by melsmom93 Verified Customer Verified Customer

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Ferman mini is a wonderful place with a great atmosphere great customer service and wonderful cars I would recommend this place to anyone great customer service and wonderful cars I would recommend this place to anyone More

by vickiray19566 Verified Customer Verified Customer

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Always a superior, positive experience. Quality, honest sales professionals. 15 year customer!! Multiple vehicles purchased. Quality, honest sales professionals. 15 year customer!! Multiple vehicles purchased. More

by Kima Verified Customer Verified Customer

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The service at Ferman has been excellent for my current Mini and the two before. It feels like one big family that I am a part. Mini and the two before. It feels like one big family that I am a part. More

by Jay P. Verified Customer Verified Customer

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I never dread going in for my service at Ferman Mini. Matthew was my service tech this time and i love catching up with him. He is most professional, personable and accommodating every single time! The Matthew was my service tech this time and i love catching up with him. He is most professional, personable and accommodating every single time! The consistency of The service department and Ferman Mini is above stellar. I am in gratitude and feel taken care of every time! Keep up the great personable professional and fun work! Yall are the best! More

by lizkieffer3 Verified Customer Verified Customer

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When things go wrong it's how you react that matters. Ferman jumped in when things went wrong and set them right. I wouldn't hesitate to use them in the future. Ferman jumped in when things went wrong and set them right. I wouldn't hesitate to use them in the future. More

by dlamascus.1 Verified Customer Verified Customer

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We are VERY happy with the Mini, the service and the experience. We had a follow up appointment to get the windows tinted and you were so kind and paid for my wife to go to lunch ch and back while she experience. We had a follow up appointment to get the windows tinted and you were so kind and paid for my wife to go to lunch ch and back while she waited. About and beyond. Thank you. 5 stars, very likely to recommend. More

by jasonvk73 Verified Customer Verified Customer

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Matthew is great to work with, very attentive and for the surprises sometime in a good way. surprises sometime in a good way. More

by blur1959 Verified Customer Verified Customer

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Warning to MINI Owners – Ferman MINI of Tampa Bay Service Department I want to warn fellow MINI enthusiasts: I recently brought my JCW to Ferman MINI of Tampa Bay for a non-working speaker, and over a week, Department I want to warn fellow MINI enthusiasts: I recently brought my JCW to Ferman MINI of Tampa Bay for a non-working speaker, and over a week, the dealership replaced the head unit twice without resolving the issue and ordered a third unit from Germany, expected in 2-3 weeks. No one in the service department thought to check something as basic as the balance/fader settings after the second replacement on the head unit was installed, which ended up solving the speaker issue. I discovered this myself after picking the car up, meaning the issue could’ve been resolved in one minute without replacing further expensive parts or wasting warranty funds. To make matters far worse, my car was returned with a large paint chip on the hood scoop and a cracked, scratched shift knob — both in perfect condition prior to service. Despite their own blurry/incomplete video footage (none showing the affected areas) and no signed intake condition report, they denied all responsibility. They also ignored repeated requests, stopped responding to emails/calls, and falsely claimed services were performed (like a complimentary wash). I’ve filed complaints with MINI USA, the Better Business Bureau, the Florida Department of Agriculture and Consumer Services, and am pursuing small claims court. If you value your MINI, photograph every inch before service and avoid this dealership’s service department if possible. I'm happy to share details and documentation if it helps others avoid similar treatment. I've shared photos on a google review and will continue on other public forums. More

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Our Mini has been well cared for here at Ferman. We will definitely be back. We will definitely be back. More

by kimyoung27 Verified Customer Verified Customer

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