Paul Scaglione | Page 21

Courteous and efficient staff. An average waiting time And a great coffee machine and snacks! And a great coffee machine and snacks! More

by RMGGIO Verified Customer Verified Customer

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Service at Ferman Mini has always been and continues to be a friendly, courteous and knowledgeable dealership. be a friendly, courteous and knowledgeable dealership. More

by digibata1044 Verified Customer Verified Customer

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Thanks for taking care of the car. The most communicative dealership I have EVER been to. dealership I have EVER been to. More

by simon7368 Verified Customer Verified Customer

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Wish the pricing on a alignment is in the lower 100's or just 99 dollars. At 169 bucks plus taxes and shop supplies is not a deal to anyone. just 99 dollars. At 169 bucks plus taxes and shop supplies is not a deal to anyone. More

by Old Pirate Verified Customer Verified Customer

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My Countryman was picked up at my house a loaner was left and my car returned clean and properly serviced. Thank you and my car returned clean and properly serviced. Thank you More

by HENESY4134 Verified Customer Verified Customer

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Excellent service and communication, would recommend their service department. Replaced tire and had Countryman alignment done. their service department. Replaced tire and had Countryman alignment done. More

by khanson7729 Verified Customer Verified Customer

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As Always ! EXCELLENT Service ! I appreciate the energy and all efforts in all of my visits ! and all efforts in all of my visits ! More

by LIAM AIR Verified Customer Verified Customer

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Silly stuff, but there was no car wash or vacuum done after a $2,500 job even though I'd been promised them. And the Lyft that was ordered was sent to the wrong address by the (very nice) service gentlem after a $2,500 job even though I'd been promised them. And the Lyft that was ordered was sent to the wrong address by the (very nice) service gentleman, delaying me by 20 minutes. More

by Elie Stowe Verified Customer Verified Customer

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This three stars is an average between what it took to get an appointment, which would be a one-star and my experience once I had an appointment. This was the recurrence of a problem that had supposedly get an appointment, which would be a one-star and my experience once I had an appointment. This was the recurrence of a problem that had supposedly been fixed twice before. I called for an appointment on a Tuesday and explained that I lived an hour away and would need transportation. I spoke with someone who said they understood, would speak with the service manager and get back to me. When I didn't hear by Thursday, I called and was told that that person had gone on vacation. (He should have told me that rather than that he was going to get back to me.) So I called again and asked for the manager. It took a day or so for him to get back to me and we then traded phone calls. Finally, David took over the case and once David was on the case, everything was five stars. He arranged for pickup of the vehicle in time for the monthly visit of the service rep, kept in communication with me during the time it was in, got it fixed (so far so good, anyway) and had it delivered back to me. Transportation guys were excellent and communicated well. So one star on the front end, five on the back end equals three stars. More

by DLAPOVSKY Verified Customer Verified Customer

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Always in and out timely manner, friendly and knowledgeable. Always helpful, best mini dealer around. knowledgeable. Always helpful, best mini dealer around. More

by unrulydraco Verified Customer Verified Customer

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