17 Reviews of Paul Sarandos
September 19, 2024
Experience was awesome I will keep you guys for my service thank you have a great day service thank you have a great day More
Other Employees Tagged: Kenny Dillon, Bruce Leibowitz
April 12, 2024
I love the service I got and the service was good I also love the pick up and delivery service love the pick up and delivery service More
Other Employees Tagged: Kenny Dillon, Bruce Leibowitz , I don’t know his last name but first is Dave
March 14, 2024
Unless it a quick lube job don't take your car to be serviced here. They kept my car for a week saying they didn't know why it was shaking and everyday they needed more time. Well the truck hadn't mov serviced here. They kept my car for a week saying they didn't know why it was shaking and everyday they needed more time. Well the truck hadn't moved in 4 days when I get a phone call from the sales department asking if I wanted to sell it. I explored the option and they gave me low quote based it needing repair. I told them I'd think about it but really just wanted to know what was wrong and get it fixed. The sales department calls back and says it has a bad transmission, so I call service and guess what, they said the trans was good but need MORE time to figure it out. Id had enough of whatever games they have going on here. Not sure what the deal was with them but someone was being deceitful in there practices. More
Other Employees Tagged: Dennis Koulatsos, Tom Snyder, Ray Baldwin, Kenny Dillon, Bruce Leibowitz, Joshua Oh, Abdul Tabibi
January 19, 2024
Barry Harvey with the service Have one heck of experience and was very happy with the service. Thank you and was very happy with the service. Thank you More
Other Employees Tagged: Kenny Dillon, Bruce Leibowitz
March 02, 2022
Koons ford makes me feel like my satisfaction is very important to them. I have been there twice and both times I was very very satisfied. important to them. I have been there twice and both times I was very very satisfied. More
Other Employees Tagged: Kenny Dillon, Bruce Leibowitz
October 12, 2017
Service Department is beyond Horrible!! Koons Ford Baltimore is absolutely the worst! I bought a 2013 Ford escape from them about 8 months ago. My 1st complementary oil change was a disasste Koons Ford Baltimore is absolutely the worst! I bought a 2013 Ford escape from them about 8 months ago. My 1st complementary oil change was a disasster. Paper mats left on floor, paper hanging from mirror, grease on driver and passenger seat, computer was not reset for oil change reminder, sticker read the same as when I bought the car 5000 miles earlier. I called Service manager and she said she was sorry and that I would be given 2 free oil changes and she would send new window stickers out, again they read the same as when I bought the car. In the meantime Ford sent me their survey which I filled out because at this point people need to know about them. I filled it out and received a call from the service manager stating she was taking the oil changes back unless I removed my review. I won't but also won't buy another car from that DUMP! More
Other Employees Tagged: Dennis Koulatsos, Kenny Dillon, Bruce Leibowitz
January 13, 2017
Worst experience ever .. Koons has had my truck two weeks yet nobody even called to give me updates or responded to my emails and calls .. The worst part is they gave me warra Koons has had my truck two weeks yet nobody even called to give me updates or responded to my emails and calls .. The worst part is they gave me warranty on truck part they fixed and the csame problem occurred and I had truck towed back there all a sudden everyone is so busy and nobody knows that's going on .. Here's the reality they didn't wanna honor the warranty on the part so they basically parked my truck off to side and forgot about it .. Two weeks and not one call to give me update .. I will be taking this issue up with upper management .. I didn't deal with Paul directly but if his service guys are this brazen it reflects his lack of leadership .. I will never take my truck there again .., More
Other Employees Tagged: Dennis Koulatsos , Chris and Jay in service
July 01, 2016
Spectacular salesperson Danaj. Great experience. New experience with this Dealer. My salesperson Danaj was 5 star. She picked up my vehicle from another Koons dealership in Silver Spring MD and it wa New experience with this Dealer. My salesperson Danaj was 5 star. She picked up my vehicle from another Koons dealership in Silver Spring MD and it was ready for pickup the following day. She took time to explain every feature on the car and even offer to come to my home if needed for further explanation. I would buy from them in the future. More
Other Employees Tagged: Tom Snyder, Danaj Edmond , Sam in Finance
April 15, 2016
Great Customer Service and Good Vehicles We just purchased another 2 Ford Transit for our business. The overall experience was easy process and good rates. We would recommend them! Thanks We just purchased another 2 Ford Transit for our business. The overall experience was easy process and good rates. We would recommend them! Thanks again Koons Ford More
Other Employees Tagged: Dennis Koulatsos , Casey Groop
