Paul Poock

Halleen Kia is HANDS DOWN the best dealership I've worked with. Everyone in the building was friendly, accommodating and made you feel like family from the moment you step through the door. My expectations w with. Everyone in the building was friendly, accommodating and made you feel like family from the moment you step through the door. My expectations we're exceeded in ways I can't even begin to explain. The process of buying a new car is ALWAYS something I dread. However, when I called with questions, Phyllis Roberts (Internet Dep.) was so sweet and encouraging when it came to all my inquiries. From there, everything else just felt second nature. Jaydin Willis, my sales representative was REMARKABLE. His professionalism, patience, knowledge and care made me all the more confident in my decision to get a new car and I couldn't be happier. He even went as far as warming up the vehicle and walking me through the interior technology before I drove off the lot. Paul Poock in finance was also phenomenal. He made the most overwhelming part of the purchase seamless and provided pricing options that not only allowed me to drive away with amazing protection plans but ones that fit into my monthly budget as well. From the bottom of my heart, I'd like to thank Halleen Kia for truly being a company that cares about their customers. I loved my experience there and I love my new Kia! If you're in need of car, this is the place to go! Many thanks again! You guys are the best. More

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Very friendly, Salesman and financial Director very acknowledged, Property clean and highly organized. Location easy to reach. acknowledged, Property clean and highly organized. Location easy to reach. More

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I had the best experience at Halleen Kia of Sandusky. I had a previous bad experience with a different Kia dealership and was a little nervous when I went in. Jayden created me, he was an amazing salesma I had a previous bad experience with a different Kia dealership and was a little nervous when I went in. Jayden created me, he was an amazing salesman, very friendly and knowledgeable. He answered all my questions, explained everything perfectly and I walked out with a new to me Sorento. Aaron, Paul and Travis, in the finance department, they worked miracles to get me the best interest rate and the payment I needed. Great job, all of you! I will be recommending and returning when I purchase my 5th Kia. More

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Kyle was our salesman and he was spectacular. He was extremely engaging and knew his product. Paul out finance gut was very helpful and extremely friendly. Made a painful process of financing eff He was extremely engaging and knew his product. Paul out finance gut was very helpful and extremely friendly. Made a painful process of financing efficient and seamless More

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Travis is always there for me what a great sales person and is very friendly. and is very friendly. More

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I had a bulge in my left front tire that I noticed on a Sunday night. On Monday, I went to Kia of Sandusky and they were very helpful fitting me in to check out the issue. Staff is so courteous!! Sunday night. On Monday, I went to Kia of Sandusky and they were very helpful fitting me in to check out the issue. Staff is so courteous!! More

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Very pleased with my experience at the dealership. Marla was excellent... she was able to answer my questions about the vehicle, was upfront and transparent on the pricing and played no games. All of Marla was excellent... she was able to answer my questions about the vehicle, was upfront and transparent on the pricing and played no games. All of the staff that I interacted with were personable and took the time to ensure that my visit was a positive one. I would definitely return to purchase or lease another vehicle! More

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Marla was great. She was personable and listened to my concerns. I didn’t feel the usual sales pressure I felt at other dealerships. She was personable and listened to my concerns. I didn’t feel the usual sales pressure I felt at other dealerships. More

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I did have a few complaints about the experience. 1) you had said that the "total purchase price" was $42,965. I only found out that this didn't include tax when I sat down with the finance guy (Pa 1) you had said that the "total purchase price" was $42,965. I only found out that this didn't include tax when I sat down with the finance guy (Paul?). This is another $2,500 that I don't have. At that point, I was forced to pay after driving 7 hours. 2) the $995 clear coat charge is something that I don't want. I understand it is already on the car. I don't even know how it is supposed to be used. Can you honestly say that it is worth the cost? 3) the delays in delivery were very annoying. Even more so was the lack of visibility. I had to call Aaron and Kia corporate multiple times for anything to happen. Then the car arrived the next day 4) the free oil change is useless to me since I am 7 hours away More

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Excellent customer service! ! 10+ Everything was quick and easy. Super nice people, definitely going to be a return customer. Of you've never been, must check them out!! Couldn' ! 10+ Everything was quick and easy. Super nice people, definitely going to be a return customer. Of you've never been, must check them out!! Couldn't be happier More

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