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Paul Mendoza
Paul Mendoza at Mission Viejo INFINITI
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Paul Mendoza

Service Manager

Mission Viejo INFINITI

28471 Marguerite Pkwy
Mission Viejo, CA 92692

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6 Reviews

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6 Reviews

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6 Reviews of Paul Mendoza

November 21, 2024

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Employee Rating

Huge shout out to the employees at Infinity of Mission Viejo. All were very attentive to me and were really nice even after asking one million questions. They really made my car shopping experience a drea More

by Ah30hernandez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Erik Cespedes, Miguel Iniguez, Patrick Yamada, Tom Kiernan, Jose Rios, Fernando Martinez, Max Miller , Saul C.

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Nov 23, 2024

Mission Viejo INFINITI responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 27, 2024

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Employee Rating

All the Customer Service agents are friendly and helpful. They understand I'm on a budget and answer all of my questions while providing knowledgable and trusting advice. In the words of the kids these days More

by Carol Singh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jerry Pagliassotti, Tom Kiernan , Jusin Moore

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Jun 27, 2024

Mission Viejo INFINITI responded

Carol, we're happy to hear you had such a positive experience with our team we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mission Viejo INFINITI. We hope to see you back soon! We always strive to provide top quality service to every guest and are pleased to hear that you enjoyed your experience here at Mission Viejo INFINITI!

October 07, 2022

Dealership Rating
Employee Rating

Infinit of Mission Viejo has a great Knowledgeable and friendly staff and you can't beat a free car wash with service More

by PAMBINO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Erick Carrillo

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July 25, 2022

Dealership Rating

I have been bringing my QX60 in for service for 5 years. Always appreciated the service and value. Last visit service remained good but value had changed. Pricing was far more than I had ever paid, Rea More

by WNIELSEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Jerry Pagliassotti, Tom Kiernan

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May 15, 2022

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Employee Rating

This dealership refused to honor the lease buy-out option. I leased a 2019 QX60 in 2019. The excuse given was that the computer systems were down. More

by JOE M
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Erik Cespedes, Miguel Iniguez, Patrick Yamada , Misael Iniguez, Ron Narodick, Dave Swayne, Shelton Webb

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May 16, 2022

Mission Viejo INFINITI responded

This potential customer confuses inability with refusal. It is similar to saying we "refuse" to give test drives of vehicles we do not have in inventory. If we can't do something, we can't do it. Our willingness doesn't enter into the equation.

May 16, 2022

JOE M responded

Please explain why Nissan/Infiniti had to issue warning letters to their dealerships about this exact lease buyout issue that I encountered over the weekend: https://www.carscoops.com/2022/02/infiniti-hits-out-at-u-s-dealers-over-lease-buyout-issues/amp/

April 06, 2022

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Employee Rating

Excellent customer service from Paul Mendoza he's very friendly and helpful I'm definitely coming back! I will definitely recommend to my friends and family More

by Livier Hernandez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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