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Paul McDonald
Paul McDonald at Luther Family Buick GMC
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Paul McDonald

Assistant Service Manager

Luther Family Buick GMC

3302 36th St S
Fargo, ND 58104

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4.9
827 Reviews
4.9

827 Reviews

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827 Reviews of Paul McDonald

March 04, 2024

Dealership Rating
Employee Rating

Paul McDonald and the team helped me with a dead battery on a busy repair day even though I had no appointment. Thanks to all—I really appreciated your friendly competent service. More

by Orchella322
Recommend Dealer
Yes
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Mar 06, 2024

Luther Family Buick GMC responded

We strive to provide the best service possible and are glad Paul and our team were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for visiting Luther Family Buick GMC's Service Department. Sincerely, Nathan Loose | nathan.loose@lutherfamilybuickgmc.com | 701.356.7100

February 22, 2024

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Employee Rating

Service manager was great at check in and updating me! Timely completion of the repair. More

by stephen.fritz80
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
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Feb 23, 2024

Luther Family Buick GMC responded

Stephen, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and I am proud that this was received during your time spent with us. Sincerely, Nathan Loose | nathan.loose@lutherfamilybuickgmc.com | 701.356.7100

December 08, 2023

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Employee Rating

Paul dose a great job with scheduling and communication we throw a lot of challenges his way. More

by CHAD83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robin Tollefson

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Dec 09, 2023

Luther Family Buick GMC responded

Thanks for your outstanding review, Chad! I'm very happy to hear that Paul was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Nathan Loose | nathan.loose@lutherfamilybuickgmc.com | 701.356.7100

December 04, 2023

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Employee Rating

After a miscommunication with scheduling, they were able to fit my car in for an evaluation. More

by brittanylang
Recommend Dealer
Yes

Other Employees Tagged: Lisa Julian

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Dec 06, 2023

Luther Family Buick GMC responded

Thank you for your wonderful feedback, Brittany. We always strive to meet the needs of our customers no matter the situation, and I'm glad we were able to work things out to get your vehicle in. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Nathan Loose | nathan.loose@lutherfamilybuickgmc.com | 701.356.7100

November 13, 2023

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Employee Rating

Always great customer service! Always great customer service! Very knowledgeable team, willing to do whatever is necessary to ensure a positive visit each time. More

by Binny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robin Tollefson, Robb Reierson , Robb Reierson

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Nov 15, 2023

Luther Family Buick GMC responded

Binny, it is important our customers feel completely confident with the customer service they received and it made me happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call me or stop by. Sincerely, Nathan Loose | nathan.loose@lutherfamilybuickgmc.com | 701.356.7100

November 11, 2023

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Employee Rating

Got in early before my scheduled appt. Service dept is great. Very friendly and let's you know what is going on with your vehicle More

by Deb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 13, 2023

Luther Family Buick GMC responded

Thank you for sharing this great feedback with us, Deb. We feel our service department is what makes Luther Family Buick GMC special. Reviews like yours help us to make sure that we are continuing to provide our customers the friendly, quick and comfortable service experience that our dealership is known for. I am glad to hear that you were pleased with your visit. We would love to work with you again in the future. Sincerely, Nathan Loose, Internet Manager

November 09, 2023

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I've been coming to this dealership for as long as I can remember. They do great work. More

by Lamolith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Ebens, Robin Tollefson, Robb Reierson, Kevin Lindgren, Joe Emmerich

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Nov 09, 2023

Luther Family Buick GMC responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Sincerely, Nathan Loose, Internet Manager

November 02, 2023

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Employee Rating

Always willing to assist when needed, willing to work our vehicle in when schedule is already booked. More

by Kyle Janssen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 03, 2023

Luther Family Buick GMC responded

At Luther Family Buick GMC, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. I am very pleased you enjoyed your recent visit and I hope you will continue to use our dealership for your parts and service needs. Thank you for your great review, Kyle! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

November 02, 2023

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Employee Rating

Luther Buick GMC always strives to assist us from sales to service. They will fit in special service if required, this is very helpful. More

by wgadberry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robin Tollefson, Kevin Lindgren, Jerry Grosz, Tom Gertz

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Nov 03, 2023

Luther Family Buick GMC responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

October 31, 2023

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Employee Rating

I have always been very happy with the service I have received at Luther. They are timely and very courteous. More

by Pmb1007@hotmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robin Tollefson

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Nov 02, 2023

Luther Family Buick GMC responded

Thank you so much for taking the time to share your feedback with us. Our team is dedicated to providing a welcoming and comfortable service experience to each and every customer that enters our dealership. I am happy to hear that you were pleased with our customer service and facilities. Please feel free to contact us or stop by for a visit if you need any assistance. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

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