Paul Mazza

Very easy to do business with, Paul was professional and knowledgeable. I would recomend tem to anyone looki to purchase a new car or truck. knowledgeable. I would recomend tem to anyone looki to purchase a new car or truck. More

Report | Print

Excellent buying experience with Paul Mazza. I had my check engine light come on and he had the service department call me immediately and set me up to have my car looked at and the problem was I had my check engine light come on and he had the service department call me immediately and set me up to have my car looked at and the problem was resolved. More

Report | Print

Gates GMC Nissan has been the dealership I buy my cars from since about 2001. Paul Mazza is the Salesman to ask for. from since about 2001. Paul Mazza is the Salesman to ask for. More

Report | Print

I had a wonderful experience with a staff who was eager to please, meet my needs, and give me the best possible price! I recommend everyone goes to Gates! I worked with Paul and he was fantastic! to please, meet my needs, and give me the best possible price! I recommend everyone goes to Gates! I worked with Paul and he was fantastic! More

Report | Print

Paul Mazza is a very well educated employee and knows his stuff, very helpful. Signed paperwork the day I walked in the dealership! Will definitely go back in the future. stuff, very helpful. Signed paperwork the day I walked in the dealership! Will definitely go back in the future. More

Report | Print

I have been a repeat customer for over 15 years. The staff is fantastic the service top notch and my Sales Rep Paul Mazza has always been there for me. Taking all of my concerns to heart and helpi The staff is fantastic the service top notch and my Sales Rep Paul Mazza has always been there for me. Taking all of my concerns to heart and helping me make the right decisions. he is one of the main reasons I return to Gates. More

Report | Print

I highly recommend Paul to do any Transactions in buying a vehicle. He has been in this business for quite a while. He is exceptional knowledgeable and a pleasure with no pressure to talk and deal with whet a vehicle. He has been in this business for quite a while. He is exceptional knowledgeable and a pleasure with no pressure to talk and deal with whether buying or trading. Very clean facility and the whole staff is about customer service. 👍A++++++++ More

Report | Print

The staff was very accommodating providing exceptional customer service. I applaud Gary shuttle the driver. customer service. I applaud Gary shuttle the driver. More

Report | Print

I just purchased my 5th or 6th car from Gates. They have always been wonderful. In January I purchased a 2024 Nissan Pathfinder Rock Creek addition. My seatbelt warning light went on in Septem They have always been wonderful. In January I purchased a 2024 Nissan Pathfinder Rock Creek addition. My seatbelt warning light went on in September. I was the only one in the car. I called the dealership and spoke with Mr Rideout and he was extremely rude. I explained what was going on with the car and he said that the seatbelt light would go on even if there was a cell phone sitting on the seat, which seems dangerous in itself. He told me to go home and click all the seatbelts and shut the car off and turn it back on, to reset the error. and it would be fine He was uninterested in my concerns. I went home and clicked all the seatbelts and the light didn’t go off, so I called back told him I did what he asked and that I needed to make an appointment since the light was still on and asked if They had a rental I could borrow. In my Spam folder were a few messages from Nissan connect letting me know there was a problem with the seatbelt which could affect the airbags and was dangerous to drive. He was annoyed and said no there wasn’t a car I could use then he realized it was a brand new car that I have had for eight months so he said since it was still under warranty that I could use the rental and that I will need to make sure I have my license my insurance card and a credit card for anything that might be wrong with my car because it probably was a mouse that chewed a wire which I knew that did not happen. it was almost like he was aggravated that I bothered him with such nonsense. I took his mansplaining no problem, but I don’t understand why there was such an attitude when it was a safety issue and not something I was complaining about. I would not like to deal with him ever again maybe he was having a bad day or maybe he’s just that way as a person. Customer service is part of your job maybe some retraining would be helpful so that he can better serve the dealerships customers. Maybe he should stay behind the scenes and let the team in the front do what they do best awesome customer service. More

Report | Print

My expierance was good. Paul was very helpful making the purchasing process go smoothl. Very happy with the dealership. Paul was very helpful making the purchasing process go smoothl. Very happy with the dealership. More

Report | Print