Paul Mazza

The staff was very accommodating providing exceptional customer service. I applaud Gary shuttle the driver. customer service. I applaud Gary shuttle the driver. More

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I just purchased my 5th or 6th car from Gates. They have always been wonderful. In January I purchased a 2024 Nissan Pathfinder Rock Creek addition. My seatbelt warning light went on in Septem They have always been wonderful. In January I purchased a 2024 Nissan Pathfinder Rock Creek addition. My seatbelt warning light went on in September. I was the only one in the car. I called the dealership and spoke with Mr Rideout and he was extremely rude. I explained what was going on with the car and he said that the seatbelt light would go on even if there was a cell phone sitting on the seat, which seems dangerous in itself. He told me to go home and click all the seatbelts and shut the car off and turn it back on, to reset the error. and it would be fine He was uninterested in my concerns. I went home and clicked all the seatbelts and the light didn’t go off, so I called back told him I did what he asked and that I needed to make an appointment since the light was still on and asked if They had a rental I could borrow. In my Spam folder were a few messages from Nissan connect letting me know there was a problem with the seatbelt which could affect the airbags and was dangerous to drive. He was annoyed and said no there wasn’t a car I could use then he realized it was a brand new car that I have had for eight months so he said since it was still under warranty that I could use the rental and that I will need to make sure I have my license my insurance card and a credit card for anything that might be wrong with my car because it probably was a mouse that chewed a wire which I knew that did not happen. it was almost like he was aggravated that I bothered him with such nonsense. I took his mansplaining no problem, but I don’t understand why there was such an attitude when it was a safety issue and not something I was complaining about. I would not like to deal with him ever again maybe he was having a bad day or maybe he’s just that way as a person. Customer service is part of your job maybe some retraining would be helpful so that he can better serve the dealerships customers. Maybe he should stay behind the scenes and let the team in the front do what they do best awesome customer service. More

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My expierance was good. Paul was very helpful making the purchasing process go smoothl. Very happy with the dealership. Paul was very helpful making the purchasing process go smoothl. Very happy with the dealership. More

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Very friendly experience with Paul and Chris. Other employees greeted with smiles and opening doors. Paul was my salesman throughout my purchase and was very helpful and has remained helpful Other employees greeted with smiles and opening doors. Paul was my salesman throughout my purchase and was very helpful and has remained helpful with learning new system. Gates service has it over other dealerships I've dealt with. Hope it continues for a long time. Linda A. More

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I’ve gone here for a few years for service and could tell that sales would be just as great. Glad I chose to buy from Gates that sales would be just as great. Glad I chose to buy from Gates More

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Painless dealing with Paul M and the rest of the sale team. Fair deal, prompt execution and none of the typical dealership game playing. Would recommend them and would buy again here, based upon this dea team. Fair deal, prompt execution and none of the typical dealership game playing. Would recommend them and would buy again here, based upon this dealing. More

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I had a very nice experience while purchasing our new vehicle from Gates GMC Buick. Paul Mazz was very helpful and cordial to del with as well as the finance manager and general manager, I would not hes vehicle from Gates GMC Buick. Paul Mazz was very helpful and cordial to del with as well as the finance manager and general manager, I would not hesitate in giving a high recommendation to this dealership - One of the best I have dealt with. More

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My buying experience could not have gone smoother. From start to finish, I’ve never had an easier time buying a vehicle. From start to finish, I’ve never had an easier time buying a vehicle. More

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Everyone I was introduced to seemed friendly but knowledgeable Paul Mazza went above and beyond in locating the features I wanted. He even was able to locate one so I didn't have to wait for several knowledgeable Paul Mazza went above and beyond in locating the features I wanted. He even was able to locate one so I didn't have to wait for several weeks after I had already committed to the purchase. More

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Very nice place people are really friendly and felt at ease would recommend to everyone thank u for my new truck ease would recommend to everyone thank u for my new truck More

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