Check out Paul Martin's reviews on DealerRater

November 30, 2024

Dealership Rating

Employee Rating

This dealer is not worth your time or money the GM is useless the service manager is a lying crook useless the service manager is a lying crook More

by bostonmorris

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

No

Other Employees Tagged: Scott Lewis, Jack Nguyen, Jon Rydings

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Dec 06, 2024 -

Herb Chambers Ford of Braintree responded

Thank you for your feedback. We understand your frustration regarding the tire warranty. We would like to clarify that the tires you purchased 49,000 miles ago are covered by a manufacturer's warranty from Bridgestone, which covers defects up to 80,000 miles. However, this warranty does not cover everyday wear and tear. We strive to provide accurate information and exceptional service to all our clients, and apologize that you are unsatisfied. We wish you the best of luck with future service.

November 30, 2024

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Employee Rating

These people are real crooks lie cheat and steal and when you confront them they talk in circles not trustworthy at all. you confront them they talk in circles not trustworthy at all. More

by bostonmorris

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

No

Other Employees Tagged: Scott Lewis, Jack Nguyen, Jon Rydings

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Dec 06, 2024 -

Herb Chambers Ford of Braintree responded

Thank you for your feedback. We understand your frustration regarding the tire warranty. We would like to clarify that the tires you purchased 49,000 miles ago are covered by a manufacturer's warranty from Bridgestone, which covers defects up to 80,000 miles. However, this warranty does not cover everyday wear and tear. We strive to provide accurate information and exceptional service to all our clients, and apologize that you are unsatisfied. We wish you the best of luck with future service.

November 30, 2024

Dealership Rating

Employee Rating

Worst dealer ever. Do not deal with these liars. Use any other Massachusetts dealer just not these guys. Do not deal with these liars. Use any other Massachusetts dealer just not these guys. More

by bostonmorris

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

No

Other Employees Tagged: Scott Lewis, Jack Nguyen, Jon Rydings

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Dec 06, 2024 -

Herb Chambers Ford of Braintree responded

Thank you for your feedback. We understand your frustration regarding the tire warranty. We would like to clarify that the tires you purchased 49,000 miles ago are covered by a manufacturer's warranty from Bridgestone, which covers defects up to 80,000 miles. However, this warranty does not cover everyday wear and tear. We strive to provide accurate information and exceptional service to all our clients, and apologize that you are unsatisfied. We wish you the best of luck with future service.

November 30, 2024

Dealership Rating

Employee Rating

The GM and manager of service here are complete liars and unreasonable. Never trust anything they say. unreasonable. Never trust anything they say. More

by bostonmorris

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

No

Other Employees Tagged: Scott Lewis, Jack Nguyen, Jon Rydings

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Dec 06, 2024 -

Herb Chambers Ford of Braintree responded

Thank you for your feedback. We understand your frustration regarding the tire warranty. We would like to clarify that the tires you purchased 49,000 miles ago are covered by a manufacturer's warranty from Bridgestone, which covers defects up to 80,000 miles. However, this warranty does not cover everyday wear and tear. We strive to provide accurate information and exceptional service to all our clients, and apologize that you are unsatisfied. We wish you the best of luck with future service.

November 30, 2024

Dealership Rating

Employee Rating

Crooks do not stand by their words even when you have it in writing so you need to win in court to get them to do what they said they would. in writing so you need to win in court to get them to do what they said they would. More

by bostonmorris

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

No

Other Employees Tagged: Scott Lewis, Jack Nguyen, Jon Rydings

Report | Print

Dec 06, 2024 -

Herb Chambers Ford of Braintree responded

Thank you for your feedback. We understand your frustration regarding the tire warranty. We would like to clarify that the tires you purchased 49,000 miles ago are covered by a manufacturer's warranty from Bridgestone, which covers defects up to 80,000 miles. However, this warranty does not cover everyday wear and tear. We strive to provide accurate information and exceptional service to all our clients, and apologize that you are unsatisfied. We wish you the best of luck with future service.

November 17, 2024

Dealership Rating

Employee Rating

Service was professional, efficient, and they kept me updated throughout the process. Jake and Cindy are great! updated throughout the process. Jake and Cindy are great! More

by mapp1122

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Drew Bailey, Jack Nguyen, Adam Smith, Jon Rydings , Jake Humberd

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Nov 19, 2024 -

Herb Chambers Ford of Braintree responded

We're delighted to hear that Jake and Cindy provided you with professional and efficient service at Herb Chambers Ford of Braintree. Keeping our customers informed is a top priority, so we're glad it made your experience positive!

October 29, 2024

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Employee Rating

Great service very professional dealership Very accommodating service department vechicle was finished when promised Thank you accommodating service department vechicle was finished when promised Thank you More

by jlee1113@earthlink.net

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Drew Bailey, Jack Nguyen, Adam Smith, Jon Rydings

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Oct 30, 2024 -

Herb Chambers Ford of Braintree responded

Thank you for sharing your experience with Herb Chambers Ford of Braintree! We're delighted to hear that our service team met your expectations and delivered on time. We appreciate the support!

September 25, 2024

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Employee Rating

The people at Herb Chambers Ford treat me like I am their only customer. Thank you for taking such good care of my vehicle. only customer. Thank you for taking such good care of my vehicle. More

by Albert

Service Price Transparency

Workmanship

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Recommend Dealer

Yes

Other Employees Tagged: Jack Nguyen

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Sep 26, 2024 -

Herb Chambers Ford of Braintree responded

Albert, we're delighted to hear you always feel well taken care of at Herb Chambers Ford of Braintree. Thanks for sharing your experience!

July 18, 2024

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Employee Rating

I always get good service when I bring my 2012 Focus here, and the service center staff are pleasant and easy to work with. They even got Ford to cover the replacement part needed! 🙂 here, and the service center staff are pleasant and easy to work with. They even got Ford to cover the replacement part needed! 🙂 More

by cordelia.winters

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Drew Bailey, Jack Nguyen, Adam Smith, Jon Rydings

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Jul 18, 2024 -

Herb Chambers Ford of Braintree responded

We're delighted to hear that our service team at Herb Chambers Ford of Braintree always provides excellent care for your 2012 Focus. Thanks for sharing your positive feedback and please don't hesitate to reach out the next time we can be of assistance!

March 30, 2024

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My go to place for service and sales, everyone is so helpful. Thank you all. helpful. Thank you all. More

by Jennifersteen81jen

Service Price Transparency

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Recommend Dealer

Yes

Other Employees Tagged: Brandon Williams, Nathaniel Gamble, Jessica Reed, Courtney Blundell, Drew Bailey, Jack Nguyen, Adam Smith , Jay Larkin