2 Reviews of Paul Lombardo
January 15, 2025
I wholeheartedly recommend Scott Honda for their outstanding service and unwavering commitment to quality. Recently, I had the unfortunate experience of spinning out on the highway and colliding wit outstanding service and unwavering commitment to quality. Recently, I had the unfortunate experience of spinning out on the highway and colliding with a wall, which necessitated both minor body work and some mechanical repairs. While I anticipated a lengthy process, I was pleasantly surprised by the professionalism and dedication of my estimator, Paul. He took the time to ensure that only the correct parts were ordered and installed, refusing to compromise on quality even when it would have been easier to do so. This level of integrity is increasingly rare in the industry, and it speaks volumes about the values upheld at Scott Honda. Although there was a slight delay in receiving the necessary parts, the communication from the team was excellent throughout the process, keeping me informed every step of the way. Their attention to detail and commitment to precise workmanship truly set them apart. When I received my truck back, I was amazed at how it looked—almost brand new! The quality of the repairs exceeded my expectations, and I am thoroughly pleased with the outcome. It is this dedication to customer satisfaction and high standards that keeps me returning to Scott Honda for all my automotive needs. I cannot recommend them highly enough—A+++! More
Other Employees Tagged: Whomever sits at the desk in the Body shop office - top notch too.
August 22, 2024
Took a pre-owned Honda I bought elsewhere here for work on pre-existing damage that was unknown to me at the time of purchase. I knew the possibility they would find more damage but not that they would cau on pre-existing damage that was unknown to me at the time of purchase. I knew the possibility they would find more damage but not that they would cause damage. I asked them to fix the damage they caused and they were very aggressive and dismissive. They have not replied to the emails I sent asking them to point out where I bear responsibility for the additional damage they caused. I am now faced with additional costs to fix their negligence. The team was very rude and I would not recommend them. More
Other Employees Tagged: Laurie Long, Elmore Smith