Paul Licausi

Paul made the experience pleasant and was very helpful. I would chose this dealership again. I would chose this dealership again. More

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My return experience to Treasure Coast Lexus is extremely disheartening.. I am feeling frustrated, and very dissatisfied for months.This is my second purchase fromTreasure Coast Lexus but I encountered issue disheartening.. I am feeling frustrated, and very dissatisfied for months.This is my second purchase fromTreasure Coast Lexus but I encountered issues shortly after. I called and had a pleasant conversation with Tina Klein the GM. She offered a resolution, but needed to speak Sales associate, Paul Licausi then he or she would follow up with me. I NEVER HEARD BACK! I waited 3 weeks, then called, but Tina was not available. I never received a return call. I waited again then finally called requesting Tina, but she never took my calls and never called me back. I left multiple messages including one on her cell phone and not one was returned over the course of six months. Finally, I reached out to corporate, desperate for help. Lexus Corporate left me hanging for two weeks then SUGGESTED I contact the "non responsive" dealership or hire an attorney??? Now, the car is OVER due for maintenance and Lexus owes me money for equipment never installed! 1. GENERAL MANAGER UNRESPONSIVE, UNAVAILABLE FOR OVER 7 MONTHS! 2. LEXUS OWES ME MONEY AND THE CAR IS OVER DUE MAINTENANCE! 3. CORPORATE WAS A WASTE OF TIME!! My previous experience with Lexus was great, Steve Friendly was the GM, but he since passed, Im sorry. I loved my Lexus vehicles, but through this experience I have lost trust in the Lexus name. I am currently seeking other options outside of Lexus and Toyota. Furthermore, I share with all associates and even acquaintance's about my negative experience in choosing to do business with Treasure Coast Lexus. Tina the GM and Lexus Corporate has certainly sent the message that customer care is not a priority! More

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The whole transaction went smoothly, everyone was courteous and professional. I am glad that I choose them to do business with. courteous and professional. I am glad that I choose them to do business with. More

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Paul did an outstanding job! He found me exactly what I needed even though it was different then what I had originally asked for. He went the extra mile to make sure I looked at He found me exactly what I needed even though it was different then what I had originally asked for. He went the extra mile to make sure I looked at the best alternatives for me, not the easiest sale for him. He was on top of everything every step of the way and I couldn't be happier! Thanks Paul!! Also, when I arrived I was greeted by the receptionist with a big smile! She asked if I needed help carrying all my stuff. I said yes please so she asked another gentleman to assist me and he did so very willingly. I've bought a lot of cars over the years and nobody has made the paperwork and signing as easy as Dave Smith does. I was on a very tight timeframe and everyone respected that and did what they could to "hurry me through" without sacrificing quality, professionalism and explanations where necessary. I may need to see Marc a lot more but he was very pleasant to work with and extremely patient and knowledgeable. What a really super TEAM you have! Congratulations! You definitely have my vote for TOP Lexus showroom! More

by Marion Verified Customer Verified Customer

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Great experience. Professional, friendly and welcoming. Would highly recommend Found the Perfect car. Very happy. Professional, friendly and welcoming. Would highly recommend Found the Perfect car. Very happy. More

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Paul always makes buying a car an easy and good experience! He is quick to respond and doesn't waste my time. experience! He is quick to respond and doesn't waste my time. More

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I recently had an excellent experience buying my 2018 Toyota 4 runner from Paul Licausi at Treasure Coast Lexus. I came to Treasure Coast knowing which car I was interested in and Paul was not pushy or l Toyota 4 runner from Paul Licausi at Treasure Coast Lexus. I came to Treasure Coast knowing which car I was interested in and Paul was not pushy or like the "car dealer" we all dread to deal with, he was straight forward with me which I greatly appreciate. He worked with me and I was able to purchase the Toyota in less than a couple hours and I was on my way home in the car of my dreams. I would definitely recommend seeing Paul Licausi at Treasure Coast Lexus to anyone in need of a new car! More

by amperche Verified Customer Verified Customer

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Superior service. Impossible to find anything to be critical about! The rest of the support staff was wonderful as well! Impossible to find anything to be critical about! The rest of the support staff was wonderful as well! More

by scott@scottwingfield.com Verified Customer Verified Customer

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Paul was outstanding! He was knowledgeable and personal. The dealership was very nice. The owner. gave my friend a tour and he was very impressed.! The best experienc He was knowledgeable and personal. The dealership was very nice. The owner. gave my friend a tour and he was very impressed.! The best experience working with PAUL and purchasing a beautiful hybrid LEXUS. I highly recommend PAUL and Treasure Coast Lexus. All the staff was exceptional. More

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Sales representative was knowledgable and helpful but not overbearing. Delivery team worked well, explained the technology and explained things well. They also helped set up the app and adjust things I requ overbearing. Delivery team worked well, explained the technology and explained things well. They also helped set up the app and adjust things I requested. More

by howardlampe Verified Customer Verified Customer

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