Paul Horman

ITEMS STOLLEN AT Service Center. .. Richie was our service advisor.... When we called Richie made no communication or expectations that our car would be with them overnight… or for fo .. Richie was our service advisor.... When we called Richie made no communication or expectations that our car would be with them overnight… or for four days...after my husband and I persistently called to get our car back, which Richie was very hesitant to return our car, upon getting our car back 4 high end sunglasses (and prescription glasses) (Ray Band/gucci) were missing from the center console... also including irreplaceable jewelry. Items were not left out and they were in the center console of the car. Richie is not answering the calls, texts or voice messages....Brittany the manager lacks any sort of empathy. More

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Absolutely disrespectful and terrible customer service. Very unprofessional and no guarantee on service l l. Very unprofessional and no guarantee on service l l. More

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I went there for a recall and first I was told it was an all day job so I brought my car the night before. They gave me a rental and told me it would be done about 3. I called at 2:30 and was told at 5 it w all day job so I brought my car the night before. They gave me a rental and told me it would be done about 3. I called at 2:30 and was told at 5 it would be done . I got there at 5 and it was not . I sat there for an hour and a half . By this time 6:30 . The service rep comes out oh they are almost done and now I’m the last customer there and he says I’ll give you another loaner car and for sure it will be done tomorrow. So I get a call mid morning that it’s done. I get there and I see my car and the glove compartment is not flush and it’s kinda bent at the end. Well the ladies at the service garage are friendly enough, I couldn’t get an answer why my car was left like this! I mean how could you look at the job you did and see it’s subpar and say it’s good enough and all the whilst knowing that’s not how it looked before. The only thing I can think of is because I m a recall and not brining money into the store. My car is older and it’s just a glove box but it’s my car. I would seriously rethink any buying of a new car here because eventually it will need to be serviced and it won’t be returned to you the way you left it. I have to go back there again because it needs to be fixed again! I feel very disappointed and extremely devalued as a customer More

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Service tries to blame the owner for problem I went to service with a running board on an Outback that had come loose and the service people tried to claim we had hit something that caused the is I went to service with a running board on an Outback that had come loose and the service people tried to claim we had hit something that caused the issue. We had a scuff on the running board (looked like my daughters shoe had done it) which they claimed someone hit us, but could not have without damaging the door when door was closed and it had no damage. They then looked under the running board and claimed we had several spots of where we had hit something. In closer feel of the spots, chunks of horse poop came off and that was what the warranty person claimed was what we had hit on. We have herds of wild horses in our neighborhood and they leave piles. So be very careful when you try to get warranty service as it was obvious from all the people that came out that doing something under warranty was a bad thing to them. This really makes me concerned about the care and the "bumper-to-bumper" warranty that we extended to 7 years. More

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