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Paul Hernandez
Paul Hernandez at Land Rover Santa Monica

Paul Hernandez | Page 3

Service Advisor

Land Rover Santa Monica

3020 Santa Monica Blvd
Santa Monica, CA 90404

Contact Me
4.9
53 Reviews

Dealership Experience

4 yrs, 8 mos

Industry Experience

17 yrs, 8 mos

Languages Spoken

English English

Spanish Spanish

4.9

53 Reviews

Write a Review

53 Reviews of Paul Hernandez

July 15, 2023

Dealership Rating
Employee Rating

PAUL HERNANDEZ DID AN EXCELLENT JOB. THERE WAS A MECHANICAL PROBLEM THAT AROSE AS A RESULT OF THE SERVICE THROUGH NO FAULT OF PAUL, AND PAUL HAD IT FIXED AT NO CHARGE TO ME. More

by derrick18
Recommend Dealer
Yes
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Jul 17, 2023

Land Rover Santa Monica responded

Hi Derrick! Thank you so much for taking the time to give us feedback! We are thrilled to hear that you had an amazing servicing experience! I will be passing the kind message along to Paul Hernandez! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

May 25, 2023

Dealership Rating
Employee Rating

Was a great experience! The service was great. Was quick, smooth and satisfactory. We love the team! More

by GMITTMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jefferson Ascencio, John Bevardos, Mario Garcia, Armando Saenz Jr, Jorge Rojas

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May 25, 2023

Land Rover Santa Monica responded

Hi, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had a great service experience! I will be passing the kind message along to our team here at service! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

May 03, 2023

Dealership Rating
Employee Rating

Great job getting my vehicle back to me quickly. Advisors were friendly and courteous. Great experience. More

by ERIK.CURTIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jefferson Ascencio, John Bevardos, Mario Garcia, Armando Saenz Jr, Jorge Rojas

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May 03, 2023

Land Rover Santa Monica responded

Hi Erik, thank you so much for taking the time to give us feedback! We are thrilled to hear you had an amazing service experience! I will be passing the kind message along to our team here at service! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

April 10, 2023

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Employee Rating

The service was beyond phenomenal! will definitely recommend this dealer to family and friends. thanks! More

by GLADYS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jefferson Ascencio, John Bevardos, Mario Garcia, Armando Saenz Jr, Jorge Rojas

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Apr 10, 2023

Land Rover Santa Monica responded

Hi, thank you so much for taking the time to give us feedback! We are thrilled to hear you had an amazing service experience! I will be passing the kind words along to our team here at service! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

April 01, 2023

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Employee Rating

Everyone that works at Land Rover Santa Monica is extremely nice! The sales process was super fast! I love my Range Rover! More

by ralphmeyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 03, 2023

Land Rover Santa Monica responded

Hi Ralph, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had an amazing purchasing experience! I will be passing the kind words along to Paul and the rest of our team here at service! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica.

March 09, 2023

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Employee Rating

Taking your car in for service is never fun. But the service department is w we yuck and easily done! More

by jaynekay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 09, 2023

Land Rover Santa Monica responded

Hi Jay, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had a smooth service experience! I will be passing the kind message along to Paul! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

March 03, 2023

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Employee Rating

My servicing was done efficiently and the staff were friendly. Staff always help me figure out best solution without me over paying. More

by REBECCACHARLES93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jefferson Ascencio, Mario Garcia, Armando Saenz Jr, Jorge Rojas

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Mar 03, 2023

Land Rover Santa Monica responded

Hi Rebecca, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had a smooth service experience! I will be passing the kind words along to our team here at service! Looking forward to servicing you again in the future. Best Regards, Jaguar Land Rover Santa Monica Service Center.

January 23, 2023

Dealership Rating
Employee Rating

Top notch customer service. Highly knowledgeable professional service technicians and advisors. The best in the country. More

by lyrazoe2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JLR Marketing, Jefferson Ascencio, John Bevardos, Mario Garcia, Armando Saenz Jr, Jorge Rojas

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Jan 23, 2023

Land Rover Santa Monica responded

Hi Lyra, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had an amazing service experience! I will be passing the kind message along to our team here at service! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

December 24, 2022

Dealership Rating
Employee Rating

My service adviser Paul always goes out of his way to help and accommodate any way he can. More

by SASSAN_O
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 26, 2022

Land Rover Santa Monica responded

Hi, thank you for taking the time to give us feedback! We are thrilled to hear you had a smooth service experience! I will be passing the kind message along to Paul! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

December 19, 2022

Dealership Rating
Employee Rating

Service Team is awesome! Very professional as always making our trips to the dealer easy. More

by vanessa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jefferson Ascencio, John Bevardos, Mario Garcia, Armando Saenz Jr, Jorge Rojas

Report | Print
Dec 19, 2022

Land Rover Santa Monica responded

Hi Vanessa, thank you for taking the time to give us feedback! We are thrilled to hear you had a smooth service experience! I will be passing the kind words along to our team here at service! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

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