Paul Hanek

I love the car. . had an absolutely terrible experience. I don’t wish this day on anyone when they buy a car. When I was financing at the bank I chose, I sent the . had an absolutely terrible experience. I don’t wish this day on anyone when they buy a car. When I was financing at the bank I chose, I sent the sales individual a message asking for the purchase agreement with a picture of the bank lender’s business card. Normally, someone would know what this means and what to do with this information. The sales person sent me a detailed invoice instead (which ended up being for the wrong amount). I asked for the purchase agreement again.. no purchase agreement was sent. It was only until I got them on the phone (over two hours later) did they “realize” I was using an outside bank and wanted the actual purchase agreement. I had to point out the time I sent the text asking for the purchase agreement. First their response was “yes I saw it”. Then later their response was “I don’t always see my messages”. It was beyond incredibly frustrating. The bank employee and I wasted so much time. I wish my sales person had known what they were doing. When I got back to the dealership and signed the papers, the sales person told me my next step was to go to the finance manager, so I did. That was apparently the wrong thing to do as the finance manager was incredibly condescending, talked to me as if I was a child, and told me to go back to the salesperson’s desk. I did not feel welcome nor like I was a valued customer. I went back to the sales person’s desk for them to tell me that “there’s a process” - One I was trying to follow. I then overheard the finance manager say how much of a deal they were making off my sale. I felt even more uncomfortable. I couldn’t get out of there fast enough!! They won’t get my business ever again. More

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I will always come back for the all around positive car buying experience! Allison is the best! buying experience! Allison is the best! More

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Anatoliy was awesome to work with. He was always very attentive to our needs and made getting our new MDX very enjoyable! This is our 6th Acura and 4th from Anatoliy! He was always very attentive to our needs and made getting our new MDX very enjoyable! This is our 6th Acura and 4th from Anatoliy! More

by JUMERSKI Verified Customer Verified Customer

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We had a good experience purchasing, looking forward to maintenance support.finance processing could use some improvement. maintenance support.finance processing could use some improvement. More

by Sandy Verified Customer Verified Customer

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This is my second vehicle purchase with Bloomington Acura and with Scott Nelson. Great guy, great dealership. Highly recommended. and with Scott Nelson. Great guy, great dealership. Highly recommended. More

by PHAUGE1 Verified Customer Verified Customer

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It was a fantastic experience and I felt really relaxed more than any car dealership that I have visited in the last five years! more than any car dealership that I have visited in the last five years! More

by retroray89 Verified Customer Verified Customer

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It's an okay dealership. Todd is a great salesman and I'd recommend him. However Paul will push you to buy add on coverages to your loan. I told him no multiple times and he Todd is a great salesman and I'd recommend him. However Paul will push you to buy add on coverages to your loan. I told him no multiple times and he kept pushing. I would say he spent about 15 minutes trying to get me to add coverages to my car. They also have a hard time knowing what cars they actually have in stock and If they are available. I looked at a total of 3 cars, one of them while I was test driving it got a deposit then they suggested anoth car same model he went to get the keys and it was sold so I got my hopes up for nothing. More

by Pluto5 Verified Customer Verified Customer

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Everybody made the whole process so easy, and at a time when we needed easy the most. Can’t thank y’all enough, and we’d recommend you to everyone. when we needed easy the most. Can’t thank y’all enough, and we’d recommend you to everyone. More

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I felt very supported in the purchase. I had some issues with the finance person, but Subaru did a great job of making things right. Would definitely recommend. I had some issues with the finance person, but Subaru did a great job of making things right. Would definitely recommend. More

by MARLEYSANDERSON05 Verified Customer Verified Customer

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Honest and easy to work with! Helpful after purchasing my used car and had follow up phone calls to help get appointments scheduled and make sure customer satisfaction was guarant Helpful after purchasing my used car and had follow up phone calls to help get appointments scheduled and make sure customer satisfaction was guaranteed! More

by wyocomn Verified Customer Verified Customer

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