Paul Gonzalez

Adrian Parnass is incompetent, aggressive, rude, condescending, completely apathetic, and spectacularly lacking in professionalism (and racist in my experience). We visited the dealership to trad condescending, completely apathetic, and spectacularly lacking in professionalism (and racist in my experience). We visited the dealership to trade in our Mazda and explore potential purchase options. The initial salesman was courteous, offering us coffee and snacks despite our polite refusal. After a test drive, Adrian took over without understanding our requirements. He aggressively pushed us to make a quick decision, and when we explained we needed time to weigh our options, he turned rude and condescending. His sarcastic comment, "Did you stop here for coffee and then intend to go to your drive to LA," was uncalled for. When we tried to reason with this numb person and failed to get a logical thought through his brick for brains, he dismissively said, "See you after 4 years," referencing a previous visit for a repair. At that time they had done the evaluation voluntarily when we were only there for a repair on the car. Adrian never apologized, leaving us feeling undervalued and disrespected. Thankfully, the initial salesman and Ricky Aguilar showed some empathy, but the damage was done. This dealership lost our business and made us feel unappreciated, contrary to their claims of valuing loyal customers. Beyond disappointed. More

Report | Print

Always professional and very informative always takes us right away as we do make appointments right away as we do make appointments More

by velvi2 Verified Customer Verified Customer

Report | Print

Simple I to liked all personal is smiling, see you next service I feeling nice service I feeling nice More

by Jorge Pineda Verified Customer Verified Customer

Report | Print

I have been very pleased with the service and the service personal,the place is very nice personal,the place is very nice More

by jjruv24 Verified Customer Verified Customer

Report | Print

The people that work in the dealership there amazing very nice people very respectful very helpful specially Erik and Shawn it was wonderful meeting everyone i will definitely recommend the dealership and th nice people very respectful very helpful specially Erik and Shawn it was wonderful meeting everyone i will definitely recommend the dealership and the personal thanks alot More

by akramazizhanna Verified Customer Verified Customer

Report | Print

bee going to this dealer for years and they were always on time and willing to give me a ride home if needed I drive 25 min to get to the dealer and its worth it for the time an money on time and willing to give me a ride home if needed I drive 25 min to get to the dealer and its worth it for the time an money More

by mrizzo6562 Verified Customer Verified Customer

Report | Print

Always have to push hard for discounts and coupons if I forgot the mailer. Car was returned with water and muddy shoe prints on the door frame and floor. forgot the mailer. Car was returned with water and muddy shoe prints on the door frame and floor. More

by johnnanman Verified Customer Verified Customer

Report | Print

The service rep was very helpful, I believe his name is Moises. I will definitely return. Moises. I will definitely return. More

by kdsampson51 Verified Customer Verified Customer

Report | Print

This was my first maintenance service for my lease. I am from out of area, so arranged appointment so that I could have the least amount of wait time. All went as well as I could hope for. I am from out of area, so arranged appointment so that I could have the least amount of wait time. All went as well as I could hope for. More

by steveartese Verified Customer Verified Customer

Report | Print

When I booked the appointment I asked how long it would take for just an oil change because I had a meeting. I was told it would take about an hour. When I arrived I declined the inspections and the Carwa take for just an oil change because I had a meeting. I was told it would take about an hour. When I arrived I declined the inspections and the Carwash and was told it would be quick. I waited 2 hours for just a Carwash. Ridiculous and unacceptable. More

by robertmlee2000 Verified Customer Verified Customer

Report | Print