Paul Gallo | Page 13

Great service. Great experience I have to say that I had a bad experience the week before going to Heritage Mazda Bel Air and I was already on the defensive when I went in. They put I have to say that I had a bad experience the week before going to Heritage Mazda Bel Air and I was already on the defensive when I went in. They put the other dealership to shame. I was treated with kindness decency, and respect. They even got me a better deal than what I had walked in with. I would like to give a heartfelt thank you to Paul Gallo who put me at ease the moment we started communicating via email, phone, and finally in person. He is definitely a different kind of salesman and a blessing. I would also like to thank Ryan L the finance manager who made the process so smooth, and finally the office manager Dave W who convinced me to take a chance. The whole team was fantastic. Thank you guys so much for being the right kind of dealership. If you need a car go to Heritage Mazda of Bel Air first you will not regret it. More

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Very happy with my buying experience! Just purchased a 2016 Mazda CX-5 from this dealership. Bought my previous Mazda here. My sales person, Paul Gallo, and the entire Heritage team made f Just purchased a 2016 Mazda CX-5 from this dealership. Bought my previous Mazda here. My sales person, Paul Gallo, and the entire Heritage team made for a pleasant buying experience and gave me a great deal. Would recommend this dealership to anyone looking to purchase a car. More

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CX-5 for New Year Great experience buying a car here with Paul Gallo. Very laid back and friendly, I decided to purchase a 2016 CX-5 and I am very satisfied with the at Great experience buying a car here with Paul Gallo. Very laid back and friendly, I decided to purchase a 2016 CX-5 and I am very satisfied with the attention, friendly conversation, and I loved the non-pushy, informative approach. We took a test drive the first night, and I returned two days later to make the purchase. Also, Garrett in financing was very warm and considerate, as was Devon, the manager, who welcomed us and introduced himself if we needed any help. I had to have my cupholder re-installed, and they ordered the part, and I was able to get it installed the same day it arrived, and quickly, within an hour. Great customer service, honestly kind, and very highly recommended. Thanks again! More

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great experience buying our new Mazda! Would highly recommend buying your car from Heritage Mazda of Bel Air. I was dreading the process of looking for a new car. Certified Sales Consultant Would highly recommend buying your car from Heritage Mazda of Bel Air. I was dreading the process of looking for a new car. Certified Sales Consultant Paul Gallo was so helpful and worked very hard to help us make it possible to get the car we wanted. He found the car I wanted and brought it in from another dealership. He was very knowledgable, trustworthy and even stayed late so they we could get our car. Loving my new Mazda CX-9 !! Thank you Paul! More

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great experience Very happy with my experience at Heritage Mazda. Paul Gallo was my salesman and even though he was a new employee he was very knowledgeable throughout Very happy with my experience at Heritage Mazda. Paul Gallo was my salesman and even though he was a new employee he was very knowledgeable throughout the whole process. He made sure I understood all the features of my new care and took a lot of time to explain everything. Very patient! I'd never been to this dealership or owned a Mazda but the initial experience was great More

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Great Experience! I can't say enough positive things about my experience with Heritage Mazda in Bel Air and with Paul Gallo in particular. It is a rare individual who w I can't say enough positive things about my experience with Heritage Mazda in Bel Air and with Paul Gallo in particular. It is a rare individual who would go to the great lengths that he did in order to make me feel comfortable. There was no pressure at all, and he understood completely that I was nervous driving a car again after a recent accident I had had. He has the patience of a saint. He even offered to pick me up in my home town as he knew that I did not have a car. He then drove the car back for me with another salesman following in a separate car! Speaking of going above and beyond. He is a gem and made what could have been a very difficult experience for me, a very positive one. More

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Mazda3 S GT Days after my purchase from Bel Air Mazda and looking over the details of my deal as I’m writing this review, I think I paid a fair price, but I don’t Days after my purchase from Bel Air Mazda and looking over the details of my deal as I’m writing this review, I think I paid a fair price, but I don’t think I got a great price. Total MSRP was $26,435. True Car said a good deal in normal times was between 24,120 and 24,224. I bought when Mazda was offering $1000 cash back. I paid $24,102; with fees and taxes: $26,059. For me car buying is stressful: the dealers are pros, I am not a good negotiator. My purchase this July, 2016 was more stressful than when I had bought my previous car, a 2004 Acura RSX Type S. This time I had recently been knocked off the Washington Capitol beltway by a hit-and-run tractor-trailer. GEICO judged my car as a total loss ($5000+ to repair) and said I was lucky to be uninjured. For months prior to the accident I had scouted buying a new car since my Acura had over 250,000 miles. I had narrowed the candidates to VW GTI, Subaru Impreza, and Madza3. After driving the GEICO supplied loaner for a few days and doing more intense internet research, I decided to try for the Mazda3 in a one day buying surge. It took pretty much an entire day. Looking for a Mazda3 S GT manual transmission hatchback, the internet showed two dealers had cars that matched: one close, one farther away. I went to the nearby one, but it turned out they did not have it. After a test drive in a sedan, our salesman wandered off and left me and my friend alone sitting at his desk. After a considerable time, I saw him start talking to an attractive young woman who just walked in. We then left and drove out to the Bel Air dealership. At Bel Air we met the internet manager, Devon Giddings. He was an appealing man with a good personality and a friendly manner. He guided me on a very good test drive route after we had waited a fair amount of time for a salesperson to get free and chaperon the drive. Our salesman, Paul Gallo, was a low key friendly man who, during further delays and waits, revealed some of his very interesting struggles to cope in our difficult economy. Just a reminder that many other people have it worse than you. Both Devon Giddings and Paul Gallo we very influential in my decision to buy at Bel Air Mazda. The buying process took a long time and was very fatiguing. There were lots of delays and waiting. In addition the showroom was rather hot and uncomfortable. When I did internet research prior to coming to the dealerships, I went to informational websites such as cars.com, Edmunds.com, and Truecar.com. These visits generated requests to dealers that often were not what I intended and were not accurate as to the model car I was actually interested in. As a result, I received offers from dealerships that to me were misleading and led to misunderstandings. It should be noted that while salesman Paul Gallo was a very decent guy who after the deal was signed, put out a lot of additional effort to make sure my car was prepped and ready to go and who went over key features about driving the car, the actual negotiating and deal making was out of his area of responsibility and was taken over by a manager whom I had not met beforehand. The Bel Air Mazda dealership seems by most accounts to be very reputable. They apparently have a very good, award-winning service department, and a good loaner car program. I want those things since that is what I’m accustomed to with my old car at Frankel Acura. More

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Great Experience with Paul Gallo at Heritage Mazda We had a fantastic car buying experience at Heritage Mazda Bel Air. Our salesman, Paul Gallo, was incredible to work with. He showed us all the bell We had a fantastic car buying experience at Heritage Mazda Bel Air. Our salesman, Paul Gallo, was incredible to work with. He showed us all the bells and whistles on the CX-5 during our test drive, and let us take the car overnight to try it out for another whole day! When we returned to the dealership to go over numbers he had the finance group run numerous options for us to consider. Paul is really very knowledgeable and a great guy to work with. We traded in a 17 year old car and really needed Paul's help to understand how to operate all the new gadgets that have become standard in the new cars. This is the first car we've had that doesn't start with a regular key in the ignition! We also really appreciated the fact that Paul was low pressure, patient, and just overall fun to talk to. More

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Great experience My experience with this dealership was amazing, my salesperson was Paul and he helped me with buying my first leased car! I kept going back to him bec My experience with this dealership was amazing, my salesperson was Paul and he helped me with buying my first leased car! I kept going back to him because he was the only dealer around who didn't pressure me he left me time to think and really understood my price range unlike every other sales person in the world who pushes it a couple thousand up, haha. He was really great and I would 100% recommend going there! Thank you so much Paul! And also I want to thank John the general sales manager for making it possible to buy a car in my price range that I loved! More

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Pleasant Buying Experience We purchased a 2016 Mazda3 Touring hatchback from Heritage Mazda of Bel Air, and had a very positive experience. Paul Gallo was exceptionally helpful We purchased a 2016 Mazda3 Touring hatchback from Heritage Mazda of Bel Air, and had a very positive experience. Paul Gallo was exceptionally helpful during this process, as were the other staff. The sale price and trade in allowances were very competitive. The attention payed to explaining the features of the car was particularly welcome and appreciated. Overall, everything went as smoothly and pleasantly as is possible for an automobile purchase. While Paul and his colleagues were pleasant to work with, the prize goes to Diego the puppy. He added a furry note to the proceedings. More

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