Paul Clark | Page 24

Best car buying experience After owning my car for 8 years I decided it was time for a new one. I had browsed other dealerships but definitely made the best decision choosing C After owning my car for 8 years I decided it was time for a new one. I had browsed other dealerships but definitely made the best decision choosing Capistrano Mazda! After receiving a few offers that were exactly what I wanted I decided to call Capistrano Mazda and see what they could offer. I was in touch with AJ and he took down what I would like and how much my other offers were. Within an hour I had a call back with an offer less than the lowest one I had received. Over the next hour I got a personalized video from AJ showing features of the car. His personality made the relationship with Capistrano Mazda even stronger. I headed to the dealership after work not expecting that what he told me on the phone to be exactly what I got! I figured the must be something hidden but from the quote on the phone to when I signed paperwork everything was transparent. I am so impressed with the honesty and transparency of this dealership. AJ had the car cleaned and gassed up extremely quickly and showed me how to use many of the new features. Moe, the manager, explained all parts of the contract and is extremely sincere. When it got to financing with Paul I anticipated a good hour of signing. I met with him for 10 minutes and the car was mine! This entire experience was wonderful and would recommend this dealership to all. If nothing more the fact that the price matched exactly to what was quoted on the phone I'm a loyal customer :):) the service adds to the experience More

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Helpful and got me the car I wanted The whole team at Capo Mazda gave us the chance to get a new car when we desperately needed it. I wasn't sure we could actually get the new car and w The whole team at Capo Mazda gave us the chance to get a new car when we desperately needed it. I wasn't sure we could actually get the new car and was going to try for a used one but they were able to get us the new one. I am so very thankful and pleased. More

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Made buying a car a positive experience This dealership is special. Each employee with whom we worked was helpful, knowledgeable, respectful, and a true pleasure with whom to work. I could This dealership is special. Each employee with whom we worked was helpful, knowledgeable, respectful, and a true pleasure with whom to work. I could tell that they were genuinely helping me to end up with a car that would be a great fit for me at a great price. So thankful that we chose to come to Capistrano Mazda. More

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My best new car purchase ever! I have purchased dozens of cars but this was by far my best "no hassle" new car purchase. The Capo Mazda team are true professionals who make you fee I have purchased dozens of cars but this was by far my best "no hassle" new car purchase. The Capo Mazda team are true professionals who make you feel like family. I would never hesitate to recommend Capo Mazda to any friend or family member, in fact I have considered placing a full page ad in the Orange County Register just to let the masses know how amazing my experience was. More

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My first new car! Diego and Marcin were so helpful in finding the exact car I wanted, with the features and color. The deal they told me they could get for me was true, Diego and Marcin were so helpful in finding the exact car I wanted, with the features and color. The deal they told me they could get for me was true, no surprises along the way. I would recommend them to anyone, and Mazda is a great car! More

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Do not buy a car anywhere else! I bought a Mazda 6 last month and I just want to let everyone know what exceptional service I received from the salesperson, Katrina, and the rest of I bought a Mazda 6 last month and I just want to let everyone know what exceptional service I received from the salesperson, Katrina, and the rest of the staff at Capistrano Mazda!!! Katrina was very patient with me. She took a great deal of time explaining answers to my questions and addressing my every concern. I am a person who asks very many questions because I want to ensure that I am getting the best product and customer service for what I pay. The saying holds true that you get what you pay for. Sometimes consumers even pay more for unsatisfactory service at other establishments that they have to pay an annual membership fee for and their management is not as caring, helpful, or even concerned about their consumers' wants and/or needs. Katrina went back and forth several times with her manager, Moe, who is also excellent, to work within my budget. She truly cares about her customers and wants to meet their needs. Three years ago, I bought a vehicle from Carmax. Carmax was over-priced and there was not even the slightest comparison in sales or service to Capistrano Mazda. It was like night and day. At Carmax, I had several issues with the proof of insurance, even though the sales person would not let me drive off the lot without speaking to my insurance company to verify that my newly purchased vehicle was added. I am not so electronically savvy. Katrina took quite a lengthy amount of time demonstrating all the electronic features of my new Mazda. I love it, especially the blue tooth texting feature! Katrina is extremely detailed, thorough, pleasant, and very knowledgeable about all the Mazda products. Katrina's customer service, attention to detail, and follow up skills are unparalleled. She explained the navigation, and add-ons, such as the ecobond thoroughly and in terms that I could understand. She exemplifies the true meaning of customer service which we do not see too often these days,unfortunately. Paul who went over the financing terms of my agreement with Mazda also offered me thorough and detailed information. He answered all my numerous questions in a patient and friendly manner. I recently also used the Mazda service center to get my echobond put on the car and their service staff was also excellent, which was no surprise! Julie at the service counter greeted me with a smile. She was pleasant, patient, and speedy to get me checked in and into a loaner vehicle. The Service Manager, Freddy, stands by his title "Service" Manager. Just like the rest of the staff, he was also, pleasant, patient, speedy, and thorough. I have not ever had this type of legendary service in any dealership or business establishment, for that matter, that has truly made my experience memorable. This definitely was Service with a Smile! Thank you! More

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Capo Mazda Pros I had a very good experience with Katrina in sales and Paul in finance. All employees were friendly, professional and helpful. I had considered buying I had a very good experience with Katrina in sales and Paul in finance. All employees were friendly, professional and helpful. I had considered buying a Ford Escape, but it was several thousand more than the CX5 Touring. I'm very happy I made my purchase at Capistrano Mazda and recommend them highly. More

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Great Service Marcin and Moe were a great help through the whole buying experience. I bought a new Mazda3 and the whole process went smooth. I would by from them ag Marcin and Moe were a great help through the whole buying experience. I bought a new Mazda3 and the whole process went smooth. I would by from them again. More

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Car Buying Life Event made Easy I really enjoyed working with Katrina as she was very helpful, knowledgeable, and friendly. I really appreciated how she was easy to do business with I really enjoyed working with Katrina as she was very helpful, knowledgeable, and friendly. I really appreciated how she was easy to do business with and never pressured me or made me feel uncomfortable during the entire process. I went to about 4 or 5 other dealerships before coming here for different car makes/models and out of all the salespersons that I encountered she offered me the best total sales experience. She would take it upon herself to find accurate answers if I asked her something she was unsure of and I really appreciated how she would want to give me correct information. She took the time to get to know us personally and created an excellent rapport. She was so helpful my Dad will be coming back to her when he is ready to upgrade his current Mazda CX-5. We also met with Paul Clark in finance and Tom Deering the manager who both were very friendly, helpful, and professional and helped make this a truly memorable experience. More

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AMAZING EXPERIENCE! After having such a horrible experience with the Browning Mazda Dealership, I reached out to other Mazda dealerships in the area. Capistrano Mazda cam After having such a horrible experience with the Browning Mazda Dealership, I reached out to other Mazda dealerships in the area. Capistrano Mazda came back with the best offer on the Mazda 6 Touring. Katrina Brown was the sales associate who so patiently e-mailed me for a couple days as we discussed the deal and actually honored it when I came in to do the paperwork. She made this whole experience so wonderful and if I could give 10 stars to this dealership, I would. After the paperwork was done and we were ready to go, the head of the service department, Fredy Campos, came over and introduced himself and explained everything I needed to know before driving away with my new Mazda 6. I am more than satisfied with my new car and especially the dealership I got it from! THANK YOU CAPO MAZDA & KATRINA BROWN!!! More

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