Paul Clark | Page 15

Great Experience Lauren was very professional and helpful throughout the buying experience and even followed up after and will stay in touch. Highly recommend working Lauren was very professional and helpful throughout the buying experience and even followed up after and will stay in touch. Highly recommend working with her and will send people her way when friends or family start looking for cars More

by Jake Smith Verified Customer Verified Customer

Report | Print

Fantastic Dealership Lauren is very pleasant to deal with and on top of her game, it was the best car buying experience, quick and easy getting the car we wanted with exce Lauren is very pleasant to deal with and on top of her game, it was the best car buying experience, quick and easy getting the car we wanted with excellent and great customer service, I would recommend this Dealership to everyone. More

Report | Print

Fantastic Car Buying Experience These guys had the exact car that I wanted, I drove from out of the area to make a purchase. They literally worked overtime, on a rainy Friday night t These guys had the exact car that I wanted, I drove from out of the area to make a purchase. They literally worked overtime, on a rainy Friday night to make the sale. Salesman AJ was super knowledgeable and helpful and friendly over the phone. He made a custom video of the car for me, put it up on YouTube, and sent me a link so I could better see the car. The car was in beautiful condition, and finance guy Paul was very helpful and did a great job. Overall I am 100% satisfied with the car, the dealership, and everything regarding this purchase. Definitely recommend. More

by trekdude84 Verified Customer Verified Customer

Report | Print

A WONDERFUL experience !! Over the years, we have purchased or leased 3 VW's for my daughter and 2 VW's for me. When it came time to get my wife a new vehicle in 2016, after in Over the years, we have purchased or leased 3 VW's for my daughter and 2 VW's for me. When it came time to get my wife a new vehicle in 2016, after investigating MANY others, she decided on the Mazda MX5. Red and black Gran Touring. We leased the vehicle. In April of 2019 her lease would terminate so since she only had 15k miles on it, we decided to but it. She LOVES it ! Once again, Marcin proved to be an outstanding individual that truly takes pride in what he does and couldn't be more friendly and helpful. Finance department was also very easy to deal with. After a minor misunderstanding, we returned to the dealership the next day, unannounced, and Paul took excellent care of us and made us walk away with a smile again proving that we would be well taken care of. So, in short, whether it be a VW or a Mazda, the Capistrano family of employees has, once again, made us happy with our choice and our experience ! Thank you.... Jonathan Upham and Jacquie Mckenna More

by Jonathan & Jacquie Verified Customer Verified Customer

Report | Print

Amazing I purchased my lease car because I was worried that I might exceed my 30k mileage since I have been visiting my aunt and uncle which lives far from me I purchased my lease car because I was worried that I might exceed my 30k mileage since I have been visiting my aunt and uncle which lives far from me. I went to Mazda’s office, asked for options and got a very good deal with the help of Marcin and Paul. Now I’m enjoying my car with unlimited mileage! Thank you! More

by MGL Verified Customer Verified Customer

Report | Print

Used Car Purchase I liked that I was encouraged to take a long test drive. I like that you identified a defect in the vehicle (infotainment screen) and agreed to fix p I liked that I was encouraged to take a long test drive. I like that you identified a defect in the vehicle (infotainment screen) and agreed to fix prior to delivery - gave me confidence that you did a throrough inspection of this used vehicle prior to putting it up for sale. Appreciate tone of sales team - helpful without pressure. More

by Freddie Verified Customer Verified Customer

Report | Print

Good people - mixed feelings on the experience. Diego was incredible. He deserves 5 stars on his own. He's patient, informative, and clearly cares about his customers and worked very hard to get us Diego was incredible. He deserves 5 stars on his own. He's patient, informative, and clearly cares about his customers and worked very hard to get us the car we wanted at the right price. We would buy a car from HIM again, anytime. The finance guys were great - explained everything, took their time with us, very jovial and friendly. Unfortunately the delivery experience is where things went south. The first car we selected had an electrical fault tied to a bad fuse that resulted in us not being able to take the car home the night we signed paperwork for it. This was no one's fault in particular, but it was disappointing. The next morning, we received a call from Diego that the fault had been fixed, and we returned to the dealership that night to pick up the car. Unfortunately, right before we left the dealership, there was an accident in which another sales associate backed a car into our brand new Mazda3 with us sitting in it. Needless to say this was an extremely upsetting and stressful experience, and nothing we would have ever remotely expected to happen. The employee at fault for the accident admitted fault, and was extremely apologetic and clearly upset that our experience had been affected. Moe, the sales manager, rectified the situation by offering us a choice of solutions, and in the end we opted for another vehicle of the same make with a better trim level at the same monthly price as a compensation for our negative experiences during both delivery attempts. Overall, the experience was shaded by some negative things. It's really hard to give a fair rating overall on the experience because of this. If Diego hadn't been a pleasure to work with, or if Moe had not properly handled the aftermath of the failed delivery attempts and the accident, then this rating would have easily been a 1-star. More

by socaldriver Verified Customer Verified Customer

Report | Print

Thoughtful, informative, and a team approach Really enjoyed my experience. Rick was a great advocate and really helped the process to find the correct care at the right price. The only feedback I Really enjoyed my experience. Rick was a great advocate and really helped the process to find the correct care at the right price. The only feedback I have was the tech platform Rick was attempting to use didn't really have the correct information loading. This seemed to be a tech issue and not Rick's fault. Rick made up for any technical difficulties with his own expertise. More

by DanielLordDC Verified Customer Verified Customer

Report | Print

Mazda6 number three! The team at Capo are top notch! I felt like a valued customer from the minute I walked into their showroom until the time I drove off with my new car The team at Capo are top notch! I felt like a valued customer from the minute I walked into their showroom until the time I drove off with my new car. Lauren was efficient, knowledgeable and respectful to my schedule. More

by mrickenback Verified Customer Verified Customer

Report | Print

Just purchased our 4th Mazda. Capo Mazda was easy and great Working with Capo Mazda was simple, quick and easy. Whitney was wonderful, knowledgeable, and easy to do business with. They gave us a great price, Working with Capo Mazda was simple, quick and easy. Whitney was wonderful, knowledgeable, and easy to do business with. They gave us a great price, and excellent service. I will definitely be back at Capo for our next Mazda! More

by Chris Verified Customer Verified Customer

Report | Print