Paul Clark | Page 10

Too much paper. They should copy what online dealers are doing. They literally had to fill out paperwork by hand. It’s 2020. Also I am repeated customer, doing everything from scratch is annoying. Took 2.5 doing. They literally had to fill out paperwork by hand. It’s 2020. Also I am repeated customer, doing everything from scratch is annoying. Took 2.5 hours just for paperwork and I skipped the sales pitch of the finance department. More

by Mazda Verified Customer Verified Customer

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everyone is so pleasant and helpful- i have had nothing but amazing experiences with mazda and will continue to use them in the future! thank you! but amazing experiences with mazda and will continue to use them in the future! thank you! More

by mandi.law19 Verified Customer Verified Customer

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Great experience, knowledgable Staff! Jerry was very knowledgable and helpful regarding our CX-5 purchase. We had a very relaxed test drive and then he walked us through the steps to snag Jerry was very knowledgable and helpful regarding our CX-5 purchase. We had a very relaxed test drive and then he walked us through the steps to snag the vehicle. Overall the experience was pretty relaxed and easy! More

by AE Verified Customer Verified Customer

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Rick was the most knowledgeable salesman out of the 12 I interacted with across all the makes and models for a midsize SUV in San Diego North County and San Bernardino. I had a couple of questions about the interacted with across all the makes and models for a midsize SUV in San Diego North County and San Bernardino. I had a couple of questions about the CX9 and rather than answer them, he went above and beyond by sending me a narrated video of my make/model/color vehicle on his lot. He was also honest and trustworthy in our negotiations. My purchase took place an hour before closing and AJ sped through the financing at lightening speed. More

by tuckersbeach09 Verified Customer Verified Customer

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Best car buying experience yet I decided to work with Whitney Bowens on purchasing a new Miata after reading a number of positive reviews about her. I was also in the process of neg I decided to work with Whitney Bowens on purchasing a new Miata after reading a number of positive reviews about her. I was also in the process of negotiating with Fontana Mazda, but I was really turned off by their old school car sales tactics. Whitney's salesmanship and professionalism completely blew them away so she ultimately won my business. From our first email exchange, she was honest, transparent, and friendly. That level of service continued throughout the entire buying process. She took amazing care of me--instantly answered my emails, took me on a final test drive, gave me a tour of the dealership, and even personally introduced me to a service member. I really felt like she valued my business. Her love of people + cars really showed! I think she's the first car salesman I've ever hugged (and I'm not a hugger) lol Lastly, the facilities here are brand new and nicer than the other Mazda dealerships I've been to. Seems like a super well-run place with great management! Tom came to check-in before I drove off to make sure everything went well—I really appreciated that. More

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Great experience Whitney and Rick were very helpful. Process was quick and smooth with little pressure or hassle. Love the new vehicle and will recommend to others. Whitney and Rick were very helpful. Process was quick and smooth with little pressure or hassle. Love the new vehicle and will recommend to others. More

by ERIK_RING Verified Customer Verified Customer

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Amazing service Everything went smoothly from walking in the door to driving off the lot. First of all, they have a great beverage selection (and popcorn!) but most i Everything went smoothly from walking in the door to driving off the lot. First of all, they have a great beverage selection (and popcorn!) but most importantly, they know and exemplify great customer service. We worked with Marcin who was friendly, informative and patient the entire way though. They were very transparent and I felt comfortable because they broke down the numbers without hesitation. When it came time to pick up my car, Marcin went above and beyond and even presented it beautifully with a bow! I had a great experience here and would definitely recommend Capistrano Mazda to everyone. More

by britH Verified Customer Verified Customer

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Bought Mazda MX-5 Super helpful sales people, and easy car buying experience! Heather Black was amazing to work with on this purchase. Financing was made easy, and over Super helpful sales people, and easy car buying experience! Heather Black was amazing to work with on this purchase. Financing was made easy, and overall, very satisfied. More

by jessa06 Verified Customer Verified Customer

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Employee review Marcin is really helpful, super accommodating and extends his way whenever I have questions even if he is off that day. He answers all my queries and Marcin is really helpful, super accommodating and extends his way whenever I have questions even if he is off that day. He answers all my queries and my worries. Especially when I was charge by the toll a violation ticket even if I haven't been to that place and that time I am still at mazda bec that is the first day I got the car. He takes care of it and makes me feel that I dont need to worry about it. Cyrena, I just met when I had a service yesterday, she is accommodating as well and even if my car wasnt reach the 5k miles she still check it for recall. More

by bonifacioraejoy Verified Customer Verified Customer

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Kevin Dooris was very fair and honest. Thank you. You don't feel pressured to buy, and the dealership is new and comfortable. Kevin Dooris personally help us and we felt that he did an amazing job. You don't feel pressured to buy, and the dealership is new and comfortable. Kevin Dooris personally help us and we felt that he did an amazing job. The culture at the dealership is refreshing. More

by s Verified Customer Verified Customer

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