Paul Clark

There are not enough stars to rate this Dealership, I would give 10 stars if I could. They are truly off the charts. I will never buy another vehicle anywhere else and I make that abundantly clear to any would give 10 stars if I could. They are truly off the charts. I will never buy another vehicle anywhere else and I make that abundantly clear to any and everyone who will listen! We just purchased our 3rd vehicle from them and every time was completely fantastic! Our salesman Eric is the most passionate, thorough, and knowledgeable Subaru sales advisor you will find. He truly extends himself well beyond just the sale and has become a trusted advisor to our family every time it comes to our new vehicle needs, he truly enjoys talking Subaru and helping to ensure you find exactly what fits your needs, and has never once been pushy or aggressive. The sales managers do everything they can to make the vehicle you want work for you even it it means tracking one down from somewhere else and getting it for you, and the finance team helps to ensure you get the best financing and fits your budget. Casey’s included service of oil changes and state inspections also go along way in total ownership savings! Subaru as a brand, Casey as a dealer, and the sales, finance, and brand loyalty team truly are the Standard for what a car buying experience, as a whole, should be. More

Report | Print

Worst customer service ever. Can't get anyone to return my phone calls. Completed a buyout on my leased vehicle and still have not received registration and tags for car. No one seems to know what is goi my phone calls. Completed a buyout on my leased vehicle and still have not received registration and tags for car. No one seems to know what is going on and worse yet, they lied to me with their inconsistent stories. Do not shop here. More

Report | Print

Friendly and cooperative The service was great! I definitely felt taken care of. My budget was taken into consideration and I didn’t feel pressured at all. Nothing but good The service was great! I definitely felt taken care of. My budget was taken into consideration and I didn’t feel pressured at all. Nothing but good remarks and compliments to everyone I talked to. More

Report | Print

Great customer service Nathan was great. Helped me through the whole buying process from start to finish. Will definitely deal with him or Casey Subaru again in the future Nathan was great. Helped me through the whole buying process from start to finish. Will definitely deal with him or Casey Subaru again in the future More

Report | Print

Love you guys!! Nathan was excellent!! Walked us thru every step, very helpful, and patient with all my questions. Would definitely recommend him and dealership to an Nathan was excellent!! Walked us thru every step, very helpful, and patient with all my questions. Would definitely recommend him and dealership to anyone looking to purchase a new/used vehicle! More

Report | Print

Awesome Cameron went above and beyond to fit my needs. He was patient and took the time to answer my questions and listen to my concerns without judgement. In Cameron went above and beyond to fit my needs. He was patient and took the time to answer my questions and listen to my concerns without judgement. In the end, Cameron made me an offer I could not refuse. I could not be happier with my purchase of a new Subaru! I would also like to mention Paul who was very honest about my options in financing my new purchase. Paul eased my anxieties and also went above an beyond to ensure I was leaving the dealership satisfied. Highly recommend Cameron, Paul, and the Casey Volkswagen Subaru staff to take care of your car buying needs. More

Report | Print

Kind, not overly pushy, GREAT new vehicle :) I initially communicated with Trey by phone, and test drove with Felix when I came in. Both were great, kind, and wonderful about not coercing me into I initially communicated with Trey by phone, and test drove with Felix when I came in. Both were great, kind, and wonderful about not coercing me into a sale. Felix wanted me to be sure about my decision to purchase and I didn't feel like I was being pushed to just buy any vehicle. I needed to make a quick decision for my new vehicle choice sooner than anticipated (old vehicle sadly can't keep up with my commute anymore) and returned to Casey Subaru towards the end of the day last night. Kashon, Dana, and Paul were all kind, friendly, and efficient without being pushy to get out after a long day at the office :) I'm very satisfied with my purchase and while I am based in Virginia Beach and there are other Subaru dealers closer to where I live, I specifically returned to Casey because of my first experience with Felix and Trey. I was bummed that they were off the day that my old car decided to enter retirement, as they did a my of initial leg work with me, however I'm thrilled with all aspects of service I received and am extremely happy and satisfied with my purchase. Thank you everyone!! :) More

Report | Print

Great experience with New Car Purchase thanks to Trey L. My experience from start to finish during the purchase of my new 2016 Crosstrek Hybrid Touring was fantastic. Everyone who I dealt with during my tim My experience from start to finish during the purchase of my new 2016 Crosstrek Hybrid Touring was fantastic. Everyone who I dealt with during my time there was courtious and professional. The sales representative Trey Leggett was exceptional at making my purchase a smooth and positive one. He was patient and took care of everything - all with a great attitude at making me feel comfortable. Just a real decent person. More

Report | Print

This and below redundant - 25 word minimum makes no sense Great experience - no hassle. Able to come to agreeable terms easily which is important. Nice auto with all the amenities we want and then some. Exit Great experience - no hassle. Able to come to agreeable terms easily which is important. Nice auto with all the amenities we want and then some. Exit paper work and car review went easily. More

Report | Print

Easy and comfortable. Great service. Great people We have all heard/experienced the horrors of what working with some dealers can be. After putting your information out all over the place and getting We have all heard/experienced the horrors of what working with some dealers can be. After putting your information out all over the place and getting phone call on top of phone call. Then there's the deal. Am I getting a good price? Do I believe what the dealer says about my trade in? Is it too good to be true? All in all the Car Buying Process can be difficult and time consuming. During the past month I have been to dealerships all around Hampton Roads and Northern VA and most of my experiences were exactly what you would have expected. But that is where Casey VW was different. They made the whole process simple and easy from trading in a 2010 Civic to driving my new GTI off the lot. They were transparent and never tried to hide anything in the numbers. Hard to believe but even the Business Office (extended warranties, financing, etc) was down to earth and straightforward. Trey Leggett was my main salesperson and he was excellent from beginning to end. He was patient and understanding even when I decided not to purchase the first time I walked in (would have saved myself some trouble if I had, haha). He reached out at perfect intervals and was never overbearing. He made it a great experience from the very first day I walked into the dealership to the day I drove off the lot. If you're in the market for a new car, save yourself the time and effort, go straight to these guys. More

Report | Print