Paul Caruana

Bought new Tacoma. Paid xtra for heated seats to be added and for it to be delivered (Knoxville). When they delivered truck heated seats hadn't been wired. They took Paid xtra for heated seats to be added and for it to be delivered (Knoxville). When they delivered truck heated seats hadn't been wired. They took it back so added 800 miles before I ever got it. They refused to apologize or offer compensation. They tried to redeliver it 18 days later but driver ran over something and blew a rear tire. Towed it back to dealership. Put on new tire. Delivered to me next day. Truck had chip in windshield, broken mud flap, big chunk out of front tire tread. They refused to fix issues. Took it to local dealer for inspection then contacted Toyota Corporate. The sales manager finally agreed to let local dealer fix issues and Roberts would pay them to do it. However, the owner, Cackie Roberts refused to agree to replace the damaged tire and was totally not apologetic! In fact, she was mean. These people do not provide customer service and do not care about you. More

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Scheduling service was difficult- called dealership and was told no apts for one week; accessed online and was able to s he file for the following day. Difficulty resolving service issue. was told no apts for one week; accessed online and was able to s he file for the following day. Difficulty resolving service issue. More

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I had one of the most pleasant car buying experiences ever at Roberts Toyota. I've been buying cars for 50 years and Toyota Trucks for 37 years. Cory Southern, my salesperson, was great to deal with. A t ever at Roberts Toyota. I've been buying cars for 50 years and Toyota Trucks for 37 years. Cory Southern, my salesperson, was great to deal with. A true Gentleman that believes in his product, was patient, helpful, personable and such a pleasure to deal with. I am blessed to have met him. I drove about 90 miles to see a truck that I found on the internet and they made sure that I drove it home. I will be sure to contact Cory and Roberts Toyota when I'm ready to buy again. Definitely a 5 Star dealer, I'd rate them higher if I could! More

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Leased my second car from Roberts this past month. Jon Vestrheim sold me both cars and we couldn't have had a better experience. They get straight to the point and make it a really fast transaction. I hig Vestrheim sold me both cars and we couldn't have had a better experience. They get straight to the point and make it a really fast transaction. I highly recommend this salesperson and the entire organization More

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Michael Bullock Was Awesome!! I had the best experience at Robert's Toyota, Michael Bullock took the time to answer all my questions and to show me the choices that they had availa I had the best experience at Robert's Toyota, Michael Bullock took the time to answer all my questions and to show me the choices that they had available. Best experience buying a car ever. Would recommend going to see Michael to everyone. More

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great salesman nash roden is a great salesman and really smoothed the process for me and made it easy. He had a lot of product knowledge for the vehicle I bought. Th nash roden is a great salesman and really smoothed the process for me and made it easy. He had a lot of product knowledge for the vehicle I bought. Thanks again Nash!!! More

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Todd Thompson is a great, hard working, kind, very helpful salesman who goes above and beyond to make sure you get the best experience possible. helpful salesman who goes above and beyond to make sure you get the best experience possible. More

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AMAZING It is a great place to purchase a new or pre-owned vehicle. All of the staff are very professional and enthusiastic! We felt right at home as usual wh It is a great place to purchase a new or pre-owned vehicle. All of the staff are very professional and enthusiastic! We felt right at home as usual when purchasing our vehicle from Roberts More

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They added thousands of dollars on my buy via useless charge I have called and written reviews many times. At first they claimed to have no record of my purchase there. I spoke with the manager recently and he I have called and written reviews many times. At first they claimed to have no record of my purchase there. I spoke with the manager recently and he said they would cancel the extra charges. I have not heard back from them in over a week. More

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I love my new Camry!!😃 This was my first new car purchase and Roberts Toyota made it easy. I was very happy with the deal and think that Mike Arink did a great job showing m This was my first new car purchase and Roberts Toyota made it easy. I was very happy with the deal and think that Mike Arink did a great job showing me everything on the car! Thanks guys!! More

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