Paul Caruana
Paul Caruana at Roberts Toyota
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Paul Caruana

General Sales Manager

Roberts Toyota

1027 Nashville Hwy
Columbia, TN 38401

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21 Reviews
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21 Reviews

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21 Reviews of Paul Caruana

January 15, 2024

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Employee Rating

Bought new Tacoma. Paid xtra for heated seats to be added and for it to be delivered (Knoxville). When they delivered truck heated seats hadn't been wired. They took More

by charlene
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: DAS Admin

October 19, 2022

Dealership Rating
Employee Rating

Scheduling service was difficult- called dealership and was told no apts for one week; accessed online and was able to s he file for the following day. Difficulty resolving service issue. More

by bucherkaro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

January 21, 2021

Dealership Rating

I had one of the most pleasant car buying experiences ever at Roberts Toyota. I've been buying cars for 50 years and Toyota Trucks for 37 years. Cory Southern, my salesperson, was great to deal with. A t More

by Phillip
Customer Service
Friendliness
Price
Recommend Dealer
Yes

January 15, 2020

Dealership Rating
Employee Rating

Leased my second car from Roberts this past month. Jon Vestrheim sold me both cars and we couldn't have had a better experience. They get straight to the point and make it a really fast transaction. I hig More

by Sue R
Recommend Dealer
Yes

Other Employees Tagged: Jon Vestrheim

January 11, 2020

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Employee Rating

Michael Bullock Was Awesome!! I had the best experience at Robert's Toyota, Michael Bullock took the time to answer all my questions and to show me the choices that they had availa More

by jowildcat6803
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: DAS Admin, Michael Bullock

January 10, 2020

Dealership Rating
Employee Rating

great salesman nash roden is a great salesman and really smoothed the process for me and made it easy. He had a lot of product knowledge for the vehicle I bought. Th More

by John brown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: DAS Admin

January 10, 2020

Dealership Rating
Employee Rating

Todd Thompson is a great, hard working, kind, very helpful salesman who goes above and beyond to make sure you get the best experience possible. More

by thompsonj54
Recommend Dealer
Yes

Other Employees Tagged: DAS Admin, Todd Thompson

December 06, 2019

Dealership Rating
Employee Rating

AMAZING It is a great place to purchase a new or pre-owned vehicle. All of the staff are very professional and enthusiastic! We felt right at home as usual wh More

by amurdock18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 08, 2019

Roberts Toyota responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service, and I am glad that this was the case with you! Please let us know if we can help you with anything else, thanks! Sincerely, Paul Caruana, General Sales Manager, paul.caruana@robertstoyota.com

August 22, 2018

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Employee Rating

They added thousands of dollars on my buy via useless charge I have called and written reviews many times. At first they claimed to have no record of my purchase there. I spoke with the manager recently and he More

by Cheated $$$%
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Sep 04, 2018

Roberts Toyota responded

We appreciate you taking the time to reach out to us. We are currently looking into this matter.

June 05, 2018

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Employee Rating

I love my new Camry!!😃 This was my first new car purchase and Roberts Toyota made it easy. I was very happy with the deal and think that Mike Arink did a great job showing m More

by Lillian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Arink

Jun 07, 2018

Roberts Toyota responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Paul Caruana, General Sales Manager, paul.caruana@robertstoyota.com

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