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Paul Asano
Paul Asano at Spitzer Ford Hartville

Paul Asano | Page 2

Service Advisor

Spitzer Ford Hartville

543 W. Maple Street
Hartville, OH 44632

4.7
41 Reviews
4.7

41 Reviews

Write a Review

41 Reviews of Paul Asano

March 28, 2026

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Employee Rating

Very friendly staff and kept me advised of issues and they were very prompt on the time they said they would start and complete the work. More

by Jeoiii106
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 30, 2026

Spitzer Ford Hartville responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Spitzer Ford Hartville.

March 25, 2026

Dealership Rating
Employee Rating

Overall they suck! !!! Clueless Management is a poor representative of Spitzer and Ford Motor Company More

by TGLINES61
Recommend Dealer
No

Other Employees Tagged: Paul Asano

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Mar 26, 2026

Spitzer Ford Hartville responded

The vehicle in question was bought 6 months ago and inspected 9 months ago with the tires at or above the requirement to certify the vehicle. The console light in question is now intermittently working so in the interest of customer satisfaction we contacted Ford to see if they could help with this repair that is out of warranty. We got them to authorize the repair with only a $100 dollar deductible from the customer on a $500. dollar repair.

March 12, 2026

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Employee Rating

Charged a new widow over 1200 for something they didn't fix They didn't fix my car. They just called me and resolved the issue. Thank you More

by terryfedorovich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Asano

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Mar 13, 2026

Spitzer Ford Hartville responded

Providing a positive experience is our top priority, Terry, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

March 01, 2026

Dealership Rating
Employee Rating

It took a few days to get the issue corrected but was a good experience. Paul was great to work with! More

by GSESOCK
Recommend Dealer
Yes

Other Employees Tagged: Paul Asano

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Mar 02, 2026

Spitzer Ford Hartville responded

Thank you for your patience while we corrected your Ford Explorer. We’re glad Paul provided excellent assistance throughout the process. We appreciate you trusting us with your service needs.

February 28, 2026

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Employee Rating

We had the best experience with the service department and we will be back! Top notch!! More

by lew616
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 28, 2026

Spitzer Ford Hartville responded

It’s great to hear our service department delivered a top notch experience for your Lincoln MKX. Thank you for sharing your feedback and for planning to return. We look forward to assisting you again soon.

February 13, 2026

Dealership Rating
Employee Rating

Service manager, Yes the modem now works. and we are thankful for that. Just to clarify: the quote was the car " has so many electrical problems." It was my own opinion that the car should More

by allysonbutterfield60
Recommend Dealer
No
Print
Feb 16, 2026

Spitzer Ford Hartville responded

Allyson, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you, and we will reach out.

February 12, 2026

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Employee Rating

I would give zero stars if possible. We have had our certified used car since Dec. 26, 2025 and have had to take it back at least 6 times to fix a problem with the computer. They keep More

by allysonbutterfield60
Recommend Dealer
No

Other Employees Tagged: Zachary Koval, Dwayne Jones

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Feb 16, 2026

Spitzer Ford Hartville responded

Thank you, Robert, for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address any concerns you may have? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around for you.

Feb 12, 2026

allysonbutterfield60 responded

I would give zero stars if possible. We have had our certified used car since Dec. 26, 2025 and have had to take it back at least 6 times to fix a problem with the computer. They keep saying it will be fixed but after having it multiple days several different times, it still doesn't work. The battery died and they did replace it however the service manager stated it has so " many electrical issues " It should never have been sold as a certified car. I would love to have our money back so we could go elsewhere. We are totally disappointed and disgusted. Robert B

February 12, 2026

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Employee Rating

Service performed as promised in a timely, professional manner. Communication by service dept. was very good. More

by LPETRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brody Giffin, Sierra Dieble, Brandon Adorisio

Print
Feb 12, 2026

Spitzer Ford Hartville responded

Glad to know we delivered prompt, professional service for your Ford F-150 Hybrid. The service department will be pleased to hear their communication kept you informed. Thank you for the five-star review.

February 07, 2026

Dealership Rating
Employee Rating

He got me in for a battery replacement and I really appreciate that.i would use your service again More

by mark.sun1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathaniel Perry

Print
Feb 07, 2026

Spitzer Ford Hartville responded

It's great that Paul could get your Ford F-150 in promptly for its battery replacement. Thank you for your feedback and we look forward to helping with your next service.

February 06, 2026

Dealership Rating
Employee Rating

Very professional and prompt in dealing with my car issue. For once, I did not feel like I was being ripped off by the dealership. More

by cjarrard05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathaniel Perry

Print
Feb 06, 2026

Spitzer Ford Hartville responded

Thank you for trusting us with your Ford Edge. Paul and our team are glad we handled your issue promptly and helped you feel confident in our pricing. We appreciate your five-star feedback.

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