Patrick Lynch

Timely check in, waiting area is clean and spacious, WiFi services were available, donuts in kitchenette Brought car in with oil change with tire rotation, cabin air filter replacement and wiper replacemen services were available, donuts in kitchenette Brought car in with oil change with tire rotation, cabin air filter replacement and wiper replacement. Upon arrival was told I needed an alignment and engine air filter replacement. I advised him to proceed with those. After “completion”, I drove home and the car was pulling to the left (which it was not doing so prior to bringing it in) and it was obvious an alignment was not done or done incorrectly. I called the dealership on the ride home and was told by Siterra that she will notify Patrick as well as the manager and someone would call me as soon as possible (this was at 10:45 am). I also noticed the PSI on all 4 tires was between 28-31- well below the recommended 35 PSI. I didn’t receive a call back and at 5:30 I emailed Greg Rivers (lead service advisor). He responded to my email (while he is on vacation) and forwarded it to the service manager. The next day, I received an email response from Robert Newton stating he attempted to call me but it went straight to voicemail (I had no missed calls or voicemails). I called him back and he was unavailable, so I left a message. He emailed me again and stated the same. (Again- no missed calls/voicemails. I called my cell from my work phone- I had no issues reaching my cell phone). I called him again and he was in a meeting or with a client. I left him another message and emailed him stating I will bring the car back on Monday morning. I was charged $580.15 and I am not certain what services were actually performed. I am very disappointed with this experience. I now have to take time off from work to bring the vehicle back in to have this rectified. More

by tbalzer1 Verified Customer Verified Customer

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Everyone is a pleasure to deal with and the job was done quicker than expected quicker than expected More

by J.BROE65 Verified Customer Verified Customer

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Service was done in a timely manner and car was back when promised, all the staff is extremely friendly and professional. promised, all the staff is extremely friendly and professional. More

by COURTNEY.BECKER0 Verified Customer Verified Customer

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I have bought 3 vehicles in the last 2 years, Service is fantastic and sales is great to work with! fantastic and sales is great to work with! More

by COURTNEY.BECKER0 Verified Customer Verified Customer

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The service received was courteous and excellent! I will continue to choose Mohawk for sll my service needs I will continue to choose Mohawk for sll my service needs More

by JOHNSONHOBOKEN Verified Customer Verified Customer

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It was a pleasant experience everybody that I dealt with was an exceptional at what they did I will be back was an exceptional at what they did I will be back More

by PETEOSTRANDER Verified Customer Verified Customer

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Top notch customer service! You leave feeling that your satisfaction is their number 1 priority. You leave feeling that your satisfaction is their number 1 priority. More

by MMCKERCH4 Verified Customer Verified Customer

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Had an apportionment at 2pm went to lunch, returned at 3:30, truck was still sitting in the parking lot, called service department to be told it wasn’t pulled in yet and would be another hour and a half. 3:30, truck was still sitting in the parking lot, called service department to be told it wasn’t pulled in yet and would be another hour and a half. Not happy when our appointment was at 2pm. An oil change tire rotation and inspection ended up being a three hour job More

by HA.AUTOS Verified Customer Verified Customer

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