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Patrick Horkan
Patrick Horkan
Service Advisor
Concordville Nissan
452 Wilmington West Chester Pike
Glen Mills, PA 19342
198 Reviews
Dealership Experience
7 yrs, 10 mos
Industry Experience
8 yrs, 6 mos
198 Reviews
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198 Reviews of Patrick Horkan
January 31, 2026
I have had an extremely poor experience with the service department at this dealership. I have brought my vehicle in for repairs nine separate times for the same ongoing problem, and it is still not resolve department at this dealership. I have brought my vehicle in for repairs nine separate times for the same ongoing problem, and it is still not resolved. The main issue is an oil leak from the rear differential that is leaking toward the brake system, which is a serious safety concern. The oil leak has already been “repaired” four different times, and the rear differential was even replaced once, yet the oil continues to leak. Despite all these visits and attempts, the problem remains exactly the same. In addition to the repeated failed repairs, the communication from the dealership has been unacceptable. I have now been waiting over 14 days for a phone call to schedule another repair appointment, and neither the service advisor nor the service manager returns my emails or phone calls. I am left without answers and without a properly repaired vehicle. For a dealership service department, this level of incompetence and lack of customer service is very disappointing. After nine visits and months of wasted time, I still have a vehicle with the same safety-related problem. I cannot recommend this dealership to anyone and will be forced to escalate this issue further if it is not handled properly. More
by jankovic.nenad
April 17, 2025
Excellent customer service. personable, knowledgeable and considerate. Jose helped me make a great decision and I love my new Rogue! personable, knowledgeable and considerate. Jose helped me make a great decision and I love my new Rogue! More
by diane.kobar
Verified CustomerOther Employees Tagged: Moe Laraki, Robert Davenport , Jose Roman
April 13, 2025
Excellent customer service and great communication skills and great experience salespeople are excellent along with management and service and great experience salespeople are excellent along with management and service More
by woody08225
Other Employees Tagged: Mark Dawson, Brett Christie, Janice Ciallella, Brittney Appleton, Jarrod Ferris, Kyle Nam , Kenney Oppel, Lovedeep Pagani, Jose Roman
January 10, 2025
I am very pleased, and grateful to the service department for their attentiveness to switching tires that were put on my Titan, due to an honest misunderstanding. I will continue to bring both my Titan, an for their attentiveness to switching tires that were put on my Titan, due to an honest misunderstanding. I will continue to bring both my Titan, and my wife's Armada to Concordville Nissa for all of my needs. Craig, and Patrick are both a credit and valuable members of the Nissan Team. More
by billmac013
Other Employees Tagged: Craig
January 02, 2025
Concordville Nissan is THE BEST! Sales and Service always EXCEPTIONAL! Always an great experience whenever I go there! Sales and Service always EXCEPTIONAL! Always an great experience whenever I go there! More
by ROBERTPACE1978
Other Employees Tagged: Mark Dawson, Zac Miller, Lauren Scannapieco, Robert Davenport , Ed Dondici, Thomas Koch, Kenney Oppel, David Solomon
December 03, 2024
They have excellent service and excellent sales people. Britney was terrific and the general manager is also excellent. Best dealership I ever bought from. Britney was terrific and the general manager is also excellent. Best dealership I ever bought from. More
by stainocarmen
Other Employees Tagged: Moe Laraki, Brittney Appleton , Thomas Koch, Craig Reichert
December 02, 2024
My wife and I have been customers of Concordville for several years and we always enjoy the pleasantry, the professionalism and care. My recent purchase was just as always a pleasant experience. Thanks several years and we always enjoy the pleasantry, the professionalism and care. My recent purchase was just as always a pleasant experience. Thanks you so much to the team at Concordville, Nissan. More
by johneef85
Other Employees Tagged: Brett Christie, Craig Hewetson, Molly Cooper
November 19, 2024
It was my first time at Concordville Nissan. My associate Brett was courteous and knowledgeable. He answered all of my questions and me feel comfortable. We agreed on a fair price and he made th My associate Brett was courteous and knowledgeable. He answered all of my questions and me feel comfortable. We agreed on a fair price and he made the buying experience easy. The dealership was professional and ensured that I was totally satisfied. It was an overall good experience and I'll be a return customer. More
by osok124
Other Employees Tagged: Brett Christie , Craig Reichert
June 24, 2024
The dealership was under construction. The improvements will take the dealership over the top. I have been a loyal customer for over 15 years. The improvements will take the dealership over the top. I have been a loyal customer for over 15 years. More
by theironm_14
Other Employees Tagged: Mark Dawson, Moe Laraki, Craig Hewetson , Thomas Koch
June 23, 2024
I have been dealing with Concorville Nissan for thirty four years and have very satisfied with sales and service. four years and have very satisfied with sales and service. More
by gerald.giosa
Other Employees Tagged: Craig Hewetson , Adam Meltz
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