Patrick Hine
Patrick Hine at Fred Martin Nissan

Patrick Hine

Service Advisor

Fred Martin Nissan

3388 S Arlington Rd
Akron, OH 44312

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4.5
734 Reviews
4.5

734 Reviews

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734 Reviews of Patrick Hine

August 15, 2025

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Employee Rating

The staff is very helpful. The oil change was done really fast. As they did wash my car, it was not a great job. The back of my car was still very dirty. While I don’t expect p More

by jennlm
Service Price Transparency
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Recommend Dealer
Yes
Aug 15, 2025

Fred Martin Nissan responded

Hi Jenn. We thank you for your kind review and we would like to apologize for the quality of your carwash. When you can, please email us at Fmcares@fmcars.com with your contact info so that we may reach out and make this up to you. We again thank you for your review and for your business.

July 16, 2025

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Patrick got upset and was very rude and swearing, dropping the f word and unwilling to do anything but what he wanted to do. More

by rvd.sdw
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Recommend Dealer
No
Jul 18, 2025

Fred Martin Nissan responded

Good morning. We have forwarded your review to our management team in order to investigate this matter, however without contact information this process can be difficult. When you can, please email us at Fmcares@fmcars.com with your contact information and a description of your experience. We thank you for bringing this to our attention and for your review.

June 14, 2025

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Great friendly professional service staff very knowledgeable about products, programs and services offered from Fred Martin Nissan. More

by tdb3
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Recommend Dealer
Yes

Other Employees Tagged: Jeremy Lynch, Joe Zavarelli

Jun 17, 2025

Fred Martin Nissan responded

We love to hear it! Thank you so much for your kind words and for taking the time to leave us 5-stars! Congratulations on your purchase and we look forward to seeing you again!

March 29, 2025

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It was very polite on time. I had no problems. Have you done in an hour great service. More

by Kcuppett
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Recommend Dealer
Yes

Other Employees Tagged: Amy Bailey

Mar 31, 2025

Fred Martin Nissan responded

We're happy to hear our team could get you in and out and back on the road! Thank you for your 5-star review and we look forward to seeing you again!

December 23, 2024

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Bought my car for 16 k from them less than a month ago, it broke 2 weeks later. Nothing major just a shift cable from my understanding(they still haven’t told me the exact problem) it’s 5 days later they s More

by Morrisondonovan48
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Corey Michalak

Dec 23, 2024

Fred Martin Nissan responded

Hi Donovan. We apologize for your experience. We understand how frustrating it is to be without a vehicle. However, we never push any customer to the back of the line. We make every effort to ensure each vehicle that comes in is treated with the highest level of care and concern. We were able to look at your vehicle on Saturday morning and, unfortunately, it requires a part that we have to get directly from Ford, which we were unable to order on the weekend. We put the order in this morning but, due to the holiday, there is a delay on the part. We are attempting to get this part in and the repair made as swiftly as we can. We again apologize for the inconvenience and for the frustration. We thank you for your review.

Dec 27, 2024

Fred Martin Nissan responded

Hi Donovan. We have been made aware that a Service Advisor has reached out today regarding this. The vehicle has been in our possession for 8 days. We are unsure where the communication about Monday came from, but the part arrived this morning and we will have the vehicle completed and delivered to you today. We apologize for any miscommunication on our behalf and we thank you for your patience regarding this and for your business.

Dec 27, 2024

Morrisondonovan48 responded

Here we are on day 4 like they said and now there saying not till possible Monday (another day of missed work) and now my third weekend with no car in a row. The customer service has gotten worse then last time and nobody will give me solid answers. Been trying for 30 minutes now to talk to someone abt returning the car and nobody answers there phone. This company is a joke stray far away from it

Dec 27, 2024

Morrisondonovan48 responded

So still would have been my second full weekend without my car, and Monday was what was told to me by your service department manager pat, who is incredibly incompetent and needs retrained. I spoke to one very helpful manager after many many days of trying to get insight(Josh his name was, nice guy) and he was the only person to even tell me my cars actual problem what you say is 8 days later. I went a full work week and some without a method of transportation and was never called back about a possible loaner car when I left two messanges with Corey. Terrible service experience hopefully I don’t have to deal with next time, and still can’t fathom a dealership having a problem getting the part for a ford focus wich has been a model for 20 plus years.

December 15, 2024

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Everything went fine. They even brought vehicles from other locations. 15 word minimum is to much. More

by Ketr3
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Recommend Dealer
Yes

Other Employees Tagged: Corey Michalak, Gabe Chambers

Dec 16, 2024

Fred Martin Nissan responded

Thank you for the kind words and for your business! We look forward to your next visit!

December 08, 2024

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Always kind and considerate people that work here. They go that extra mile and don’t try to con me because I’m a woman. Thank you all for a job well done and Happy Holidays! Sincerely Irene Hurbean More

by Irene
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Recommend Dealer
Yes
Dec 09, 2024

Fred Martin Nissan responded

Hi Irene! Thank you so much for your kind words and for choosing our team! We're happy to hear we could provide you with a great experience! Happy Holidays to you as well and we look forward to your next visit!

May 17, 2024

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Recall visit went great. Super smooth. Great communication. Offered other services but wasn’t pushy when I said no thank you. Nice having one contact Patrick. Would definitel More

by fhelmich
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Recommend Dealer
Yes
May 20, 2024

Fred Martin Nissan responded

We're happy to hear we could get you fixed up and back on the road! Thank you for choosing our team and taking the time to leave us 5-stars! We look forward to seeing you again!

May 02, 2024

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Great staff. Easily one of the best dealer ships ever Thank you for the great service More

by Me
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Recommend Dealer
Yes

Other Employees Tagged: Amy Bailey

May 03, 2024

Fred Martin Nissan responded

Thank you for the kind words and for your business! We look forward to seeing you again!

April 10, 2024

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Great service, very nice people,all around good experience, would go back there for sure. More

by Chinalynn
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Recommend Dealer
Yes

Other Employees Tagged: Dave Reeves

Apr 10, 2024

Fred Martin Nissan responded

We love to hear it! Thank you for your 5-star review and for your business! We look forward to seeing you again!

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