Patrick Conaway | Page 10

The communicated well and completed my service in a timely manner. They communicated well and kept me informed during the inspection of my vehicle. My service was completed in a timely manner. timely manner. They communicated well and kept me informed during the inspection of my vehicle. My service was completed in a timely manner. More

by Charles.r.dubois Verified Customer Verified Customer

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First, the dealership tried to deny repairs that had been made on my vehicle a month earlier, we're not made. I actually pointed out the repair on their own computer screen which I could see. Then they trie made on my vehicle a month earlier, we're not made. I actually pointed out the repair on their own computer screen which I could see. Then they tried to say that those repairs wouldn't be covered under dealer warranty and I would have to pay for them. Next, they said that the full repairs was denied by the extended warranty company, and they only made in partial repairs, as per extended warranty company, and I would be responsible for the remaining necessary repairs. This was untrue, and I confirmed that through the extended warranty company. When I called the dealership back and told them what I had found, they complied. So they basically bold face lied to me , and were caught in their lie. Then they told me that I had a check oil light on that needed to be repaired, which had never been on before, and was not on when we delivered the vehicle to them. We went ahead and let them fix that. Then I was also told that I needed both front axles replaced. Front axles that had already been replaced several months prior at another dealership. After getting the initial reason for delivery of the vehicle repaired under their danger warranty, as should have been without all of the back and forth in the beginning, we then took the vehicle back to the dealership that had repaired the axles months prior. That dealership contacted me and said they could find no issues with the axles. No leaking grease, no torn boots... both of which were specifically claimed issues by Kia Midtown. If I would have gone with all of the repairs Kia Midtown wanted me to pay for in the beginning, including the warranty repair that they said they weren't responsible for, my bill was well over $4,000. So it's hard for me to believe that there is not some degree of dishonesty at play here. They didn't want to take responsibility for their own problem in the beginning, they lied, and I believe they fabricated unnecessary repairs. By the way, my axles did not need to be and were not replaced by the other dealership. If anyone wanted to take advantage, they could have, but they confirmed that the axles were perfectly fine. I can only hope that the money I spent on the oil light that Midtown Kia said was on, was actually on. On top of all that, when I finally did pick my vehicle up from Midtown kia, the gentleman that helped me, was extremely rude. I simply asked him if the warrantied repair was still under warranty and he literally said, "I will not answer that question." I'll never return. More

by eb77 Verified Customer Verified Customer

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We had to bring the car in a couple of times and they had a loaner for us both times which was so nice! We have 3 young children and need a vehicle at all times. a loaner for us both times which was so nice! We have 3 young children and need a vehicle at all times. More

by stonem24 Verified Customer Verified Customer

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He always make sure it’s in my budget range and helps me get things I need done to my car when I come in :) thank you for helping me with each visit! get things I need done to my car when I come in :) thank you for helping me with each visit! More

by autumn Verified Customer Verified Customer

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I was very appreciative of their recent service on the recall on my 2022 KIA. I also appreciated their eagerness, to offer recommendations on steps I needed to take, in fixing my passenger side front door recall on my 2022 KIA. I also appreciated their eagerness, to offer recommendations on steps I needed to take, in fixing my passenger side front door. More

by worshipwomaninsong Verified Customer Verified Customer

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Every time I need something taken care of with my vehicle I always take it to Patrick. He is kind & knowledgeable and always does his best to make sure that even if what I am dealing with in regards to my ca I always take it to Patrick. He is kind & knowledgeable and always does his best to make sure that even if what I am dealing with in regards to my car troubles that I leave Midtown Kia happy! I've had to deal with all sorts of things from warranty claims & engine issues to something as simple as just needing new wiper blades and Patrick is always my favorite service provider to deal with! He remembers parts of conversations and always checks I on how my family is doing! If you need to go to Midtown Kia for your car needs i highly Recommend Patrick Conaway! More

by naomi.owen0219 Verified Customer Verified Customer

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Patrick always ensures that I'm well taken care of; that he lets me know which services are the most crucial; and he always ensures that I'm aware of any delays. Patrick has really turned my viewpoint aroun he lets me know which services are the most crucial; and he always ensures that I'm aware of any delays. Patrick has really turned my viewpoint around about Midtown Kia. More

by lisa_currington3 Verified Customer Verified Customer

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Quick and simple with no problems. Always have no problems at Midtown Yale. Thank you! Always have no problems at Midtown Yale. Thank you! More

by katiegraham706 Verified Customer Verified Customer

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Part was ordered quickly, I was able to drop off and get a ride, and Patrick communicated thru the whole process a ride, and Patrick communicated thru the whole process More

by steph.cowart Verified Customer Verified Customer

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Midtown is always quick, take good care of your vehicle and let you know if your vehicle may have other needs. and let you know if your vehicle may have other needs. More

by Starkstandard777 Verified Customer Verified Customer

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