Patrick Albien | Page 9

Best customer service better than any Dealership I love Toyota, and the service is great. The team at this location are supper. Keep your good job to bring more customer. I am happy better than Hond I love Toyota, and the service is great. The team at this location are supper. Keep your good job to bring more customer. I am happy better than Honda More

Report | Print

Great experience! Couple years ago we leased car from Inver Grove Toyota. We had a very good experience back there in 2016. Patrick Albien, our manager did a great job Couple years ago we leased car from Inver Grove Toyota. We had a very good experience back there in 2016. Patrick Albien, our manager did a great job and offered us very competitive price for our rav4 and found for our family exactly what we needed. The price and the car, everything was perfect. So this year we came back and bought one. I can say everything is perfect: service, price, car. He found again exactly what we wanted! Overall very good experience! More

Report | Print

New Rav4 Pat did an excellent job from beginning to end. He explained things very thoroughly and provided excellent customer service! Pat is an excellent sales Pat did an excellent job from beginning to end. He explained things very thoroughly and provided excellent customer service! Pat is an excellent salesman. Great job! More

Report | Print

Poor customer service I was pounded on to buy "something" extra with my used car, I declined, but later changed my mind, no one would call me back, I had to call two differ I was pounded on to buy "something" extra with my used car, I declined, but later changed my mind, no one would call me back, I had to call two different people four times to get a answer. ----i wanted to buy a part for the car that was missing, i was told it was too old and they would get me one off of another lot car, never heard back, I bought one from another dealer.---- I had a "we owe" repair done, when I picked up the car the person helping me was sitting in a lounge area and would not get up, and said the car is out there and pointed, it was not there it was on the other side of the building, I had to walk around the whole dealership to find it, when I worked for a dealership, we used to have the car brought up for the customer.----the navigation system radio did not work, but there really wasn't a way to check it out when I first got the car, but I was offered no help to fix it, perhaps a discount on parts and labor?? Nope! More

Report | Print

Excellent! Patrick was very friendly and helpful and always went the extra step to make sure I was comfortable with the transaction. I purchased a new Prius and Patrick was very friendly and helpful and always went the extra step to make sure I was comfortable with the transaction. I purchased a new Prius and am very happy with it. More

Report | Print

IPurchase of Toyota Corolla LE 2017 I was still driving a Toyota Corolla VE (1999 model) in July 2017. The car had less than 72,000 miles on the odometer (really!) But it was getting old I was still driving a Toyota Corolla VE (1999 model) in July 2017. The car had less than 72,000 miles on the odometer (really!) But it was getting older and needing more expensive repairs as the years have passed. Last week, I took my old car in for a regular inspection and learned that the transmission needed to be replaced and that the water pump was empty (and there were no overt signs of this to signal me). Anyway, to replace the transmission and water pump would have cost over $3,300. I left the car in the service dept. but after driving home and talking to a couple of my neighbors, who are both drivers, I decided the Corolla VE and I needed to go our separate ways. I contacted the service dept., and to their knowledge, no work had yet been done on the old car. Then I called the sales dept. Both calls were made between 7:50 p.m. and 8:10 p.m. Patrick listened patiently to my story, and I asked him whether it was worth putting so much money into this older car because even though it had low mileage, I was doing a lot of city driving, which is hard on the engine of any car. Therefore, the engine could go at any time. The age of a vehicle and how it is driven have to be taken into account. Patrick said that he would be willing to meet with me at Toyota Sales, even though it was already 8:20 p.m. when our phone conversation ended. I drove there. He showed me a couple of low-mileage cars on the lot which were leased vehicles and still in good condition. However, Toyota had a 72-month 0% APR on new vehicles going on through July 31.. And it was July 31. So I asked him to calculate if there would be a significant difference in my month payments if I were to buy a new 2017 Corolla LE versus a 2015 Corolla LE (which would include interest payment every month) after making a down payment of several thousand dollars. He said that it would not, and showed me the math. He showed me the 2017 Toyota Corolla and it was awesome. So I decided to purchase it. I have never driven a car with such good safety features and physical comfort. This is how much the Corolla has been refined over the past 18 years. I commend the assistance of Patrick Albien, Pam Borman and Jessie in taking the time to go through all the paperwork and make sure everything was in order. They were there until 11 p.m. to assist me before the end of 7/31, ensuring the July special would go into effect. This is true professionalism, accompanied by good humor. Thank you. More

Report | Print

Patrick Albien heard what we were saying! When we sat down with Patrick he was fully in tune with what we were looking for in a vehicle. His courtesy, attention, and professionalism led to us When we sat down with Patrick he was fully in tune with what we were looking for in a vehicle. His courtesy, attention, and professionalism led to us happily leasing a new RAV 4 ! The amazing service department had it prepped and ready for us in an hour and a half. Jenny and Pam were also instrumental in making our trip a real pleasure, not a hassle...Thank you! More

Report | Print

Never had a bad experience I have never felt they recommended anything done that didn't need doing. When I bring the car in for an oil change etc. they could tell me I need othe I have never felt they recommended anything done that didn't need doing. When I bring the car in for an oil change etc. they could tell me I need other thing done but they don't. Every once in a while they recommend changing filters and that is about it. My car is an '08 Highlander Hybrid which I purchased at this dealership so I have been going there exclusively all these years. Because of our good experiences I recommended this dealership to my daughter. She got her car there too. I definitely will purchase my next car from Inver Grove Toyota. More

Report | Print

Look at exactly what I was looking for the price .. I had a 2007 Rav4 before 2015 Rav4 and i had worked with the service people in the pass .they took good care of me. I had a 2007 Rav4 before 2015 Rav4 and i had worked with the service people in the pass .they took good care of me. More

Report | Print

Great customer service! This was my first experience at IGH Toyota and I found the sales team to be friendly, personable and professional. Patrick, Jill, and Jenny all took t This was my first experience at IGH Toyota and I found the sales team to be friendly, personable and professional. Patrick, Jill, and Jenny all took the time to explain their roles and provide the information that I needed to make the best decisions for my lease. They listened to my preferences and answered my questions completely. At no time did I feel pressured, but was happy to see how quickly the whole process was accomplished. I look forward to continuing to work with the IGHToyota staff over the next 3+ years! More

Report | Print