Patrick Albien | Page 9

Excellent! Patrick was very friendly and helpful and always went the extra step to make sure I was comfortable with the transaction. I purchased a new Prius and Patrick was very friendly and helpful and always went the extra step to make sure I was comfortable with the transaction. I purchased a new Prius and am very happy with it. More

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IPurchase of Toyota Corolla LE 2017 I was still driving a Toyota Corolla VE (1999 model) in July 2017. The car had less than 72,000 miles on the odometer (really!) But it was getting old I was still driving a Toyota Corolla VE (1999 model) in July 2017. The car had less than 72,000 miles on the odometer (really!) But it was getting older and needing more expensive repairs as the years have passed. Last week, I took my old car in for a regular inspection and learned that the transmission needed to be replaced and that the water pump was empty (and there were no overt signs of this to signal me). Anyway, to replace the transmission and water pump would have cost over $3,300. I left the car in the service dept. but after driving home and talking to a couple of my neighbors, who are both drivers, I decided the Corolla VE and I needed to go our separate ways. I contacted the service dept., and to their knowledge, no work had yet been done on the old car. Then I called the sales dept. Both calls were made between 7:50 p.m. and 8:10 p.m. Patrick listened patiently to my story, and I asked him whether it was worth putting so much money into this older car because even though it had low mileage, I was doing a lot of city driving, which is hard on the engine of any car. Therefore, the engine could go at any time. The age of a vehicle and how it is driven have to be taken into account. Patrick said that he would be willing to meet with me at Toyota Sales, even though it was already 8:20 p.m. when our phone conversation ended. I drove there. He showed me a couple of low-mileage cars on the lot which were leased vehicles and still in good condition. However, Toyota had a 72-month 0% APR on new vehicles going on through July 31.. And it was July 31. So I asked him to calculate if there would be a significant difference in my month payments if I were to buy a new 2017 Corolla LE versus a 2015 Corolla LE (which would include interest payment every month) after making a down payment of several thousand dollars. He said that it would not, and showed me the math. He showed me the 2017 Toyota Corolla and it was awesome. So I decided to purchase it. I have never driven a car with such good safety features and physical comfort. This is how much the Corolla has been refined over the past 18 years. I commend the assistance of Patrick Albien, Pam Borman and Jessie in taking the time to go through all the paperwork and make sure everything was in order. They were there until 11 p.m. to assist me before the end of 7/31, ensuring the July special would go into effect. This is true professionalism, accompanied by good humor. Thank you. More

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Patrick Albien heard what we were saying! When we sat down with Patrick he was fully in tune with what we were looking for in a vehicle. His courtesy, attention, and professionalism led to us When we sat down with Patrick he was fully in tune with what we were looking for in a vehicle. His courtesy, attention, and professionalism led to us happily leasing a new RAV 4 ! The amazing service department had it prepped and ready for us in an hour and a half. Jenny and Pam were also instrumental in making our trip a real pleasure, not a hassle...Thank you! More

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Never had a bad experience I have never felt they recommended anything done that didn't need doing. When I bring the car in for an oil change etc. they could tell me I need othe I have never felt they recommended anything done that didn't need doing. When I bring the car in for an oil change etc. they could tell me I need other thing done but they don't. Every once in a while they recommend changing filters and that is about it. My car is an '08 Highlander Hybrid which I purchased at this dealership so I have been going there exclusively all these years. Because of our good experiences I recommended this dealership to my daughter. She got her car there too. I definitely will purchase my next car from Inver Grove Toyota. More

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Look at exactly what I was looking for the price .. I had a 2007 Rav4 before 2015 Rav4 and i had worked with the service people in the pass .they took good care of me. I had a 2007 Rav4 before 2015 Rav4 and i had worked with the service people in the pass .they took good care of me. More

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Great customer service! This was my first experience at IGH Toyota and I found the sales team to be friendly, personable and professional. Patrick, Jill, and Jenny all took t This was my first experience at IGH Toyota and I found the sales team to be friendly, personable and professional. Patrick, Jill, and Jenny all took the time to explain their roles and provide the information that I needed to make the best decisions for my lease. They listened to my preferences and answered my questions completely. At no time did I feel pressured, but was happy to see how quickly the whole process was accomplished. I look forward to continuing to work with the IGHToyota staff over the next 3+ years! More

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Not only listened to my concerns but addressed them as best I have an intermittent airbag light and passenger seat belt light going on and off. They checked for malfunction and assured things are correctly fun I have an intermittent airbag light and passenger seat belt light going on and off. They checked for malfunction and assured things are correctly functioning. Can't explain the intermittent flashing on and off, but took concerns seriously and tackled as best as they could. More

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Very Friendly I hadn't planned on purchasing a new car, but my 2013 Toyota Corolla was considered a total loss. I got to the store an hour before they closed only t I hadn't planned on purchasing a new car, but my 2013 Toyota Corolla was considered a total loss. I got to the store an hour before they closed only to meet Patrick again! Patrick Albien had been the delightful salesperson who sold me my first Corolla back in 2013. He was extremely knowledgeable and helpful. He helped me find something in my price range and its perfect. I know have a used 2017 Corolla. Everything was quite easy, stress-free, and smooth working with the Inver Grove Toyota. I would highly recommend them. More

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Very courteous and speedy with their work Inver Grove Toyota is the best dealership I have ever worked with and I've been with them since 2007. Have purchased 3 vehicles. Very happy with my ex Inver Grove Toyota is the best dealership I have ever worked with and I've been with them since 2007. Have purchased 3 vehicles. Very happy with my experience. More

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New Car Purchase Inver Grove Toyota made purchasing a new RAV4 very easy. Patrick is knowledgeable and I felt comfortable working him, he was never patronizing and se Inver Grove Toyota made purchasing a new RAV4 very easy. Patrick is knowledgeable and I felt comfortable working him, he was never patronizing and seemed genuine when he responded to my questions. More

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